4.9★ on 823 reviews; all 5 analyzed are 5-star with fast_response cited 4 times — tech arrived in under 30 minutes after-hours, and a repair completed in under 1 hour that previously took 5+ hours by another company.
Small sample — we've analyzed only 5 of 823 reviews so far. Treat this as a first read.
What reviewers keep saying
- Sub-30-minute dispatch after-hours: job complete within 2 hours of call including after-hours callback; personal tech bio text sent before arrival builds trust (cited in 1 of 5 reviews)
- Dramatically faster than prior providers — one job done correctly in under an hour vs. 5+ hours by previous plumber who still didn't fix it right (cited in 1 of 5 reviews)
- Water heater replacement quoted within the hour at a reasonable price with same-day-or-next-day scheduling (cited in 1 of 5 reviews)
What reviewers complain about
- No repeated complaints found in the reviews we've read.
“I had a water heater that needed to be replaced. J&R Herra got back to me within an hour with a quote at a reasonable price. They sent a technician out within one working day to replace the old unit and they added a couple of bells and whistles. Their …”
No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.
We read 5 of 823 reviews · newest from Mar 2026