A&P Grease Trappers, Inc
Plumber · Batavia, IL · Open 24 hours per Google listing
Our verdict
4.6-star grease-trap/septic specialist with 79% positive sentiment but 20% negative; reviewConsistency 0.382 is the lowest in this run — 4 unprofessional flags and a truck-crash complaint are concrete red flags amid sewer/emergency strengths.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 81 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Sewer line rodding priced at ~$300 vs a $2k+ competitor quote in the same job; fair value acknowledged across 5 cheap-plumber mentions
1 cited review
“Had these guys out to rod an usual pipe/trap/sewer line recently and they did a great job! Super responsive, arrived earlier than they predicted, cleaned up afterwards, friendly as all get out! Good fair value too for about $300 (we were quoted over $2k by another plumber..). Thank you all so much!!🙌”
Crew arrived earlier than predicted, cleaned up afterwards, and showed strong on-site workmanship per 5 workmanship theme hits
2 cited reviews
“Had these guys out to rod an usual pipe/trap/sewer line recently and they did a great job! Super responsive, arrived earlier than they predicted, cleaned up afterwards, friendly as all get out! Good fair value too for about $300 (we were quoted over $2k by another plumber..). Thank you all so much!!🙌”
“These guys are great! Will was excellent and very knowledgeable. Great work!”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Truck crashed into customer's property fixture and company refused to pay damages — serious liability/accountability flag
Cited in 1 of the 81 reviews we analyzed.
Red flag
Unsolicited 'inspection' calls post-service described as a scam tactic; company reported changing phone numbers to evade blocks
Cited in 1 of the 81 reviews we analyzed.
Red flag
Emergency call confirmed then cancelled — failed to show up on a scheduled emergency job
“Had an emergency call set up and after the job was rescheduled, we recieved a call stating they were not coming. Thank you for getting our hopes up then letting us down.”
Office/scheduling reliability is a documented problem: emergency call cancelled after rescheduling (1-star), another job rescheduled 6 times before owner got rude and told customer to go elsewhere
“Had an emergency call set up and after the job was rescheduled, we recieved a call stating they were not coming. Thank you for getting our hopes up then letting us down.”
1 more cited review
“After rescheduling 6 times due to the office staff telling me that rain was in the forecast, we finally agreed on a date (today)... Patrick (the owner) about 4pm who said he was on the way. After telling him I was unhappy with the 8 hour delay, he got extremely rude on the phone and told me that their were plenty of companies out there.”
Receptionist cited as rude and unresponsive by 2 independent 1-star reviewers; office communication is a recurring friction point
“After rescheduling 6 times due to the office staff telling me that rain was in the forecast, we finally agreed on a date (today)... Patrick (the owner) about 4pm who said he was on the way. After telling him I was unhappy with the 8 hour delay, he got extremely rude on the phone and told me that their were plenty of companies out there.”
Cited in 2 of the 81 reviews we analyzed.
Keep it in proportion: these concerns are cited in 5 of the 81 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Never doing business with them”
“Job was estimated, signed the contract, scheduled the work to be done, reconfirmed the date again, took the day off, and thanks to A&P Grease Trappers (a.k.a. Ability Septic and many other names) they were a BIG FAT NO SHOW.... While the office workers are pleasant enough, I can only imagine the amount of work this company is losing due to the unorganized chaotic way they run the office. The initial reason they …”
“Agreed! I was told the receptionist is the owners fiance. The owner is great. Had another crew out to pump my tank, they were great! Then needed to get some big service done. Owner came out fast for an estimate. Few days later emailed back receptionist with questions and the approval. She lost the email. I had to call her, she then magically found it. I kept trying sign a contract. She kept saying they'd call me …”
Positive
“People including myself often forget to take the time to commend a company for getting it right. Jimmy & Jared were fast/efficient, knowledgeable, and kind. I look forward to working with your company on additional future projects.”
“They did excellent job. They are reasonable and did great job.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Dec 2018.
Across platforms
Should you hire A&P Grease Trappers, Inc?
Hire if
- You need high-quality work that holds up over time
- You need transparent, predictable pricing with no surprise fees
Think twice if
- You want detailed upfront explanations
- You need airtight scheduling and guaranteed arrival times
- You need guaranteed sub-hour response for true emergencies
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own A&P Grease Trappers, Inc?
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Find plumbers near you
A&P Grease Trappers, Incisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Geneva · Aurora · Big Rock · Plainfield