Mr. Rooter Plumbing of Cook County
Plumber · Arlington Heights, IL · Open 24 hours per Google listing
Our verdict
Excellent emergency responder with same-day service and strong technician quality, but occasional pricing surprises and rare service failures require verification before booking.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 98 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Emergency responsiveness: Multiple reviews cite same-day or 2-hour arrival for urgent issues including holiday emergencies
Cited in 4 of the 98 reviews we analyzed.
Technician quality and communication: 11+ reviews specifically praise individual technicians (Greg, James, Jose, Kaiden) for being knowledgeable, thorough, and explaining work clearly
1 cited review
“Greg was super informative, offered great solution”
Cited in 10 of the 98 reviews we analyzed — 9 cited reviews not excerpted here.
Problem resolution: Reviews document successful handling of complex issues (sewer backups, main line damage, root removal, water heater installation) with follow-up care
Cited in 3 of the 98 reviews we analyzed.
Customer service recovery: One reviewer documents proactive owner intervention after initial dissatisfaction, resulting in corrected service
Cited in 1 of the 98 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Unresolved drainage problem: One review documents persistent clogging issue despite paid work and aggressive collection threats ('Keep asking payment without any result with threatening of lien my house')
Cited in 1 of the 98 reviews we analyzed.
Red flag
Vague but severe complaint: One 1-star review states 'HORRIBLE HORRIBLE UNPROFESSIONAL COMPANY' with no details provided
Cited in 1 of the 98 reviews we analyzed.
Pricing higher than expected: One reviewer noted cost was higher than anticipated despite qualifying for senior discount; another experienced multiple payment requests without resolution
Cited in 2 of the 98 reviews we analyzed.
Service failure on repeat visits: One reviewer reports no improvement after sectional rodding with threats of lien placement
Cited in 1 of the 98 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 98 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Jose thank you for your hard working but I am not happy about the result. No change& still has same problem even after sectional roding. Keep asking payment without any result with threatening of lien my house. Be careful with this company .”
“HORRIBLE HORRIBLE UNPROFESSIONAL COMPANY !!!!! I would not go with them !”
Positive
“Greg was amazing and thorough in figuring out what was wrong! Explained everything and even warned me about adjusting the faucet by 45 degrees to avoid hitting my hand every time I turn it on. Highly recommend!!”
“Love the holidays repairs, 2 days after Christmas I had a family member hear a pop in my main water/sewage outage line. Luckily rooter router was able to come out the same day for the damage. Jose was able to order all the parts needed and setup a time on monday. He was able to fix a major pipe in less than two hours very professional with no leaks. I am satisfied and will definitely being using them again for …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Jan 2026.
Should you hire Mr. Rooter Plumbing of Cook County?
Best for
- Emergency and same-day calls
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
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Find plumbers near you
Mr. Rooter Plumbing of Cook Countyisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Evanston · Libertyville · Algonquin · Geneva