Roto-Rooter Plumbing & Water Cleanup
Plumber · Aurora, IL · Open 24 hours per Google listing
Our verdict
Roto-Rooter Aurora: 4.8★ across 1,523 reviews, BBB A+ accredited, but 3 of 5 analyzed reviews are 1-star — dispatcher dismissed a customer mid-sentence, a $75 diagnostic visit yielded no work and a $15k upsell, and 2 separate same-day appointment no-shows.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Technician Erlin documented as thorough — diagnosed an issue previous plumbers missed, explained the problem clearly without upselling (wn1W0AEObjT0BJiQLnzj)
1 cited review
“Erlin was fantastic! He actually took the time required to diagnose the issue (where previous plumbers did not) and address the true problem. He was professional, respectful, and effectively communicated the details surrounding the problem and provided tips for future plumbing health.”
Technician Kemal did not upsell unneeded services — explained only what was actually needed during the visit (hObcsjuwLeLZS7Q22cXl)
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
$75 diagnostic fee paid, tech did nothing except look at a boiler and quote $15k replacement without identifying what was actually broken — 'you didnt even look at it' (oiVVUBqWnHIZk0KMUwO7)
Cited in 1 of the 5 reviews we analyzed.
Red flag
Phone staff dismissiveness documented: dispatcher cut off customer mid-question, said 'they couldn't tell me anything' about the planned service approach (jrxSy8XRHVIiOnPgCGF8)
“whoever answered the phone was extremely dismissive. She repeatedly cut me off while I was speaking and had a noticeable attitude. Instead of listening, she kept saying they couldn't tell me anything about the service.”
Dispatcher cut off a customer asking basic pre-service questions, refused to explain what the technician planned to do — 'repeatedly cut me off while I was speaking' (jrxSy8XRHVIiOnPgCGF8)
“whoever answered the phone was extremely dismissive. She repeatedly cut me off while I was speaking and had a noticeable attitude. Instead of listening, she kept saying they couldn't tell me anything about the service.”
Same-day appointment reliability: 2 separate dispatch failures documented — tech dispatched but delayed 2.5 hours, then next-day appointment also over 1 hour late before customer gave up (NyHWuGpFV8Lfi0n6Fj8x)
“Scheduled an appointment same day within the hour, the tech was dispatched- i waited 2 1/2 hours before calling for an update and being told there is issues with travel and they cant make it in, thats fine, i reschedule for next day, wait over an hour and a half before calling for an update, was told to hold on a bit more.”
Keep it in proportion: these concerns are cited in 3 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I scheduled a plumber to come out and had a few questions after booking the appointment. I called back simply to understand what the technician planned to do since I had already had the line rodded a few months ago and didn’t want to just repeat the same service without understanding the approach. Unfortunately, whoever answered the phone was extremely dismissive. She repeatedly cut me off while I was speaking and …”
“Roto rooter is a scam... they dont do any work... Im the president of a condo association... called them for a boiler issue the man didnt do a thing... looked at the hot water heater and told me it was old and probably out of warranty and it would be 15k to replace... I even asked like you didnt even look at it.. you arent telling me whats broken just that it old and broke... well I can see that... he made a call to …”
“First service a few months ago left me happy, issue got taken care of right away. Appt was made and tech was there within the estimated time frame. The work was done quick and efficiently. Recently i had some plumbing issues and immediately thought to call them. Scheduled an appointment same day within the hour, the tech was dispatched- i waited 2 1/2 hours before calling for an update and being told there is issues …”
Positive
“Kemal with Roto-Rooter was great! He explained everything that was recommended to be serviced and didn't try to upsale me on a service that wasn't needed. I highly recommend Kemal and I'll definitely be reaching out to him again when I need any plumbing service.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 1,523 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
Across platforms
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Water Cleanup?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Roto-Rooter Plumbing & Water Cleanupisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Aurora · Geneva · Plainfield · Homer Glen