Roto-Rooter Plumbing & Water Cleanup
Plumber · Addison, IL · Open 24 hours per Google listing
Our verdict
Fast emergency responder with strong workmanship, but one customer paid $850 for an incomplete repair that didn't solve the problem.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional emergency responsiveness: arrived within 15 minutes of call and available for weekend appointments when competitors were booked
2 cited reviews
“Arrived within 15 minutes of our call, worked tirelessly until issue fixed.”
“For no extra fee, the service technician came out as scheduled.”
3 of 5 reviews highlight thorough, professional work including multi-step diagnostics and extended on-site problem-solving
2 cited reviews
“Arrived within 15 minutes of our call, worked tirelessly until issue fixed.”
“He answered all of my questions and went above and beyond expectations.”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Proactive customer service: technicians answered questions thoroughly, offered warranties, and provided discounts on complex jobs
2 cited reviews
“Arrived within 15 minutes of our call, worked tirelessly until issue fixed.”
“He answered all of my questions and went above and beyond expectations.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1 of 5 reviews reports customer paid premium price ($850) for incomplete work with technician unable to diagnose or fix the actual problem
High-cost service with inconsistent outcomes: one customer charged $850 for drain snaking but the toilet remained unfixed and technician couldn't resolve the underlying issue
Potential diagnostic accuracy concern: same $850 job involved technician insisting on baby wipes as cause despite customer's clear assertion they were never used, and snake came out clean
The evidence — in reviewers' own words
Critical
“Was charged $850 to snake the drain. Was told there would be a ton of baby wipes inside. I persisted that we've never put baby wipes in the toilet and got skeptical looks. The snake came out perfectly clean. Toilet still does not flush and he said he didn't know how to fix it. I paid $850 for less than an hours worth of work and to have them not solve the problem. Would not recommend.”
Positive
“I booked an appointment online for early Sunday morning just the day before. For no extra fee, the service technician came out as scheduled. Mac tech #3824 did a great job rodding a significant kitchen sink blockage that probably built up over the years. He had to rod it a few times for it to unblock. Other plumbers I called for an emergency weekend repair were unavailable. Very satisfied with the work done by …”
“Just had Mac stop by to clear out our sewer. He answered all of my questions and I feel like he went above and beyond any expectations I may have had. He got my sewer unclogged and making sure it flows properly. I would highly recommend Mac for your plumbing needs.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 1,774 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Best for
- Whole-house repiping
- Emergency and burst pipe repair
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Water Cleanup?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Roto-Rooter Plumbing & Water Cleanupisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Aurora · Geneva · Homer Glen · Orland Park