V.C. Plumbing, INC.
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Confirmed by reviews
Premium / Upsells
Membership programs detected in reviews
2 concerns
Service delivery gap on diagnostic follow up: Customer paid for sewer scope with explicit promise of documented results (video, photos, report) and experienced complete non delivery with unresponsive follow up—suggests potential breakdown in internal documentation/handoff processes for non emergency services, upselling concerns
Trust Score: 0/100 · Based on 125 reviews
Our Verdict
#3 of 5 in Hanover Park, IL
- Budget-conscious homeowners
- Water heater install/repair
No major caveats
Hire if: You need high-quality work that holds up over time
Hire if: You need transparent, predictable pricing with no surprise fees
Caution if: You need detailed walkthroughs and written estimates before work starts
Caution if: You need airtight scheduling and guaranteed arrival times
How they score across what matters
Based on 96 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 125 Reviews Tell Us
Emergency Response
Emergency and same-day calls
Emergency and burst pipe repair
What To Watch Out For
Documentation and follow-up accountability: 1 reviewer paid $250 for sewer scope service and was promised video, photos, and report within one week but received nothing despite multiple follow-up attempts over weeks, with repeated voicemail responses and no accountability
1 review mentions membership programs or upselling
Service delivery gap on diagnostic follow up: Customer paid for sewer scope with explicit promise of documented results (video, photos, report) and experienced complete non delivery with unresponsive follow up—suggests potential breakdown in internal documentation/handoff processes for non emergency services
Upselling concerns
Quality & Professionalism
Workmanship quality: 8 reviewers use terms like 'excellent,' 'phenomenal,' 'outstanding job,' and 'top notch service,' with specific mentions of proper diagnosis, thorough work, and attention to detail
Communication
Emergency responsiveness: 5 reviewers specifically mention rapid arrival times, including same-day service on weekends and Sunday 7am calls answered within 10 minutes with technician onsite in under an hour
Communication and customer care: 6 reviewers praise detailed explanations, patience, transparency about work, and proactive support (e.g., arranging restoration company contact)
Pricing
Pricing transparency: 4 reviewers explicitly confirm final bill matched initial quote with no surprise charges or upselling
Customer reviews
Reviews from Google, Yelp & more
The VC plumbers have previously done work in the house. We hired them again because of the quality of work and competence of their employees. They were very professional in keeping us informed about the work schedule. The price quoted didn’t change from initial meeting to completion of work.
Used VC Plumbing to replace a sump pump and do some water heater maintenance. Stephan was great to work with - he showed up during the appt window, wore foot coverings, and gave me quotes for all the potential services. I really appreciated the fact that he didn't try to upsell me anything I didn't need, even items I inquired about that I thought I might need he told me were probably unnecessary. The work was completed timely, area cleaned up very nicely, and the price I paid at the end was exactly what he quoted me at the start. Would definitely use these guys again!
Stefan and Will were excellent. After struggling to find a plumber that would really get to the root of my problem, they came in, took the trouble to properly diagnose the cause, and fixed my issue for good. 100% will rely on them for all my future plumbing needs
Terrible experience with this company. I paid $250 for a sewer scope, and was told I’d receive a video recording, photos, and a report by the following week. That never happened. I followed up multiple times—first they said the report would be sent, then I was repeatedly sent to voicemail with no response. Weeks have passed and I still have nothing to show for the service I paid for. No follow-through, no accountability, and no customer service. I would not recommend this company to anyone.
Unprofessional in keeping appointment schedule that they set up for me. Didn't show up.
Sadly, I woke up this fine Sunday to a watery mess. Knowing nothing (except how to shut off the water main, which I did), I called VC Plumbing explaining my water woes. Within 10 minutes I had a call back, and in less than an hour the plumber was here saving the day. Did I mention it was Sunday at 7am? Going above and beyond the plumbing repair, they contacted a restoration company for me so I didn't have to go searching for one myself. Not just service oriented, but compassionate and kind to boot - thank you all!!! I am grateful I don't often have plumbing and sewer issues, but when I do, I'm calling VC Plumbing (and you should too).
Extremely disappointing experience with Vince, the owner of this plumbing company. His attitude was unacceptable, and the service was far from professional. They charged me $89 without even visiting the facility. Despite collecting the payment, Vince falsely claimed to the handyman that it wasn’t received. His tone and demeanor suggest he believes he knows everything, but unfortunately, that’s far from the truth. This reflects a lack of professionalism, poor communication, and no willingness to provide proper service. Very disappointing! I would never recommend this company to anyone.
Tuesday 1/7/2025, my neighbor from upsters had a leak , the land lord called V C plumbing INC, and one of their worker come to check, he called me asked the permission to cut the sealing, before to give the permission, I asked if they will fix it back, he told me yes, their company will fix the sealing back , paint , cover and everything else, now , I tried to call them, no one answers, nobody wants to fix it , land lord or V C plumbing and I have a big whole on my sealing.
We had a pipe burst and called VC Plumbing based on a google search. Kyle and Miguel arrived the same day, fixed the problem efficiently and were very fair with pricing. They were very professional, knowledgeable, and had great communication. We appreciated the service so much that we had them come back the following week to do some additional work that needed to get done. Highly recommend. Thank you for your help!
I have to say it was an absolute pleasure to work with this company to fix the plumbing in our bathroom. We worked with Jonathan and he was extremely patient with us and explained everything in detail as far as what needed to be done. He replaced everything and even stayed a few minutes after finishing the project to ensure that there was no leakage. I highly recommend this company! Ignore the bad reviews
Super happy with the service I received from VC Plumbing. I called Tuesday night and Plumber arrived right on time Wednesday am. He gave me price to repair very old toilet and price to replace. Prices were very close. I had a new toilet installed same day and happy with price and service. VC has also done prior routing and installed a clean out valve on a Holiday with no extra charge for Holiday service.
I highly recommend this company and am so happy to have found them. Knowledgeable, transparent, honest, polite and respectful of my home. Kyle offered three different options with pricing supported by photos of my plumbing issues. I was able to make an educated decision based on his expertise to resolve my plumbing issue. Kyle, Kevin and Jason worked well together and got the work done. Thank You!
VC plumbing has done several jobs for me now, most recently they replaced my water heater. Jonathan explained went through every step with me. He was neat and clean, using booties while walking through my house. He cleaned up nicely after the job was done. I wouldn’t hesitate to call VC Plumbing again! Great team, and I’m happy with all of the work and timely service.
We had a huge job for VC plumbing. We needed a lot of work done including replacing pipes. Kyle and Miguel were basically with us the whole time. Jonathan came to help as well. The guys were amazing. Hard working, very knowledgeable, and very honest. They gave their expert opinions, and explained things thoroughly. VC is trustworthy and comes highly recommended from us.
I have had VC Plumbing at my house multiple times and all I have to say is that it is the best experience I’ve ever had with a plumber. Everyone has been outstanding in their service and professionalism. It is rare to find a plumber that is looking out for YOUR best interest. When someone asks for a plumber recommendation, the only answer is VC Plumbing!
Business details
Service area
Based in Hanover Park. Serves 47 nearby cities within 20 miles:
V.C. Plumbing, INC.