V.C. Plumbing, INC.
Plumber · Hanover Park, IL
Our verdict
Arrives within hours for emergencies including weekends, charges fairly against quoted price, but one customer waited weeks for promised documentation with zero follow-up.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 96 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Emergency responsiveness: 5 reviewers specifically mention rapid arrival times, including same-day service on weekends and Sunday 7am calls answered within 10 minutes with technician onsite in under an hour
Cited in 5 of the 96 reviews we analyzed.
Pricing transparency: 4 reviewers explicitly confirm final bill matched initial quote with no surprise charges or upselling
1 cited review
“Price quoted didn't change from initial meeting to completion”
Cited in 4 of the 96 reviews we analyzed — 3 cited reviews not excerpted here.
Workmanship quality: 8 reviewers use terms like 'excellent,' 'phenomenal,' 'outstanding job,' and 'top notch service,' with specific mentions of proper diagnosis, thorough work, and attention to detail
1 cited review
“Highly reputable, trustworthy and completes quality plumbing work”
Cited in 8 of the 96 reviews we analyzed — 7 cited reviews not excerpted here.
Communication and customer care: 6 reviewers praise detailed explanations, patience, transparency about work, and proactive support (e.g., arranging restoration company contact)
1 cited review
“Work hard and share what they learn about the problem”
Cited in 6 of the 96 reviews we analyzed — 5 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Service delivery gap on diagnostic follow-up: Customer paid for sewer scope with explicit promise of documented results (video, photos, report) and experienced complete non-delivery with unresponsive follow-up—suggests potential breakdown in internal documentation/handoff processes for non-emergency services
Cited in 1 of the 96 reviews we analyzed.
Documentation and follow-up accountability: 1 reviewer paid $250 for sewer scope service and was promised video, photos, and report within one week but received nothing despite multiple follow-up attempts over weeks, with repeated voicemail responses and no accountability
Cited in 1 of the 96 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 96 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Terrible experience with this company. I paid $250 for a sewer scope, and was told I’d receive a video recording, photos, and a report by the following week. That never happened. I followed up multiple times—first they said the report would be sent, then I was repeatedly sent to voicemail with no response. Weeks have passed and I still have nothing to show for the service I paid for. No follow-through, no …”
“Unprofessional in keeping appointment schedule that they set up for me. Didn't show up.”
“Extremely disappointing experience with Vince, the owner of this plumbing company. His attitude was unacceptable, and the service was far from professional. They charged me $89 without even visiting the facility. Despite collecting the payment, Vince falsely claimed to the handyman that it wasn’t received. His tone and demeanor suggest he believes he knows everything, but unfortunately, that’s far from the truth. …”
Positive
“The VC plumbers have previously done work in the house. We hired them again because of the quality of work and competence of their employees. They were very professional in keeping us informed about the work schedule. The price quoted didn’t change from initial meeting to completion of work.”
“Used VC Plumbing to replace a sump pump and do some water heater maintenance. Stephan was great to work with - he showed up during the appt window, wore foot coverings, and gave me quotes for all the potential services. I really appreciated the fact that he didn't try to upsell me anything I didn't need, even items I inquired about that I thought I might need he told me were probably unnecessary. The work was …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Should you hire V.C. Plumbing, INC.?
Best for
- Budget-conscious homeowners
- Water heater install/repair
Hire if
- You need high-quality work that holds up over time
- You need transparent, predictable pricing with no surprise fees
Think twice if
- You need detailed walkthroughs and written estimates before work starts
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
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