Roto-Rooter Plumbing & Water Cleanup

Our old (and only) toilet had not been working right for a couple months (partial flushes, tank running, etc). It finally got completely stopped up and started overflowing and we couldn't plunge it out! Roto- Rooter to the rescue! Our Technician, Marc, was great! He arrived within 3-4 hours of my call, diagnosed the problem quickly, and gave me possible solutions and estimates for the work before starting. Marc augered toilet and replaced some old parts in a timely fashion. He got our old potty working better than it had before. Plus, he left the bathroom clean and tidy too -- Hooray! It was expensive but worth it for the quick, friendly service.

I had an excellent experience with Roto-Rooter. Nertil came out to fix the water supply stop valves under the sink, and from start to finish the service was top-notch. The work was done efficiently, professionally, and he answered all my questions before leaving. I would highly recommend.

I had water and sewage backup comimg from my shower. Mitchell was great. He came to my house twice. Both times in a timely manner, super friendly and respectful. He explained the whole process. He spent a lot of time getting to the root of the problem and didn't leave until he made sure everything was good. He was able to get my house running again until repairs can be done. I would highly recommend.

We had a catastrophic failure of the cast iron sewer pipe exiting the house on a late Friday night. None of the toilets or sinks would drain. The salesperson from Roto Rooter came quickly after I phoned them on Saturday to assess the problem and give me a repair price. The issue was a broken cast iron sewer line exiting the house at the foundation. It sheared in two pieces and became clogged. Monday morning, Roto Rooter arrived on site. They needed to dig an 8 foot deep X 4 foot wide X 8 foot long hole under the porch to access the failed cast iron pipe. They had to cut out concrete stoop as well. They removed the failed pipe and replaced it with a new PVC pipe. They pulled all permits and arranged for a city inspection. We were able to use our water Monday afternoon. Tuesday morning, they filled in the hole and cleaned up. The cleanup was fantastic. If you didn't know what happened the day before, you would have never known they were there. It was a big job that required a large backhoe and many service techs to make the repair. The supervisor Brandon M. did a fantastic job along with the sales associate Kyle and the rest of the crew. The finished site was professionally cleaned. My neighbors commented on how well the guys cleaned up.

We had a great experience with Roto-Rooter thanks to Leonard and Levi. Leonard was the plumber who completed the work, and he was extremely professional, knowledgeable, and thorough. He took the time to make sure everything was done right and left the area clean afterward. Levi, the supervisor, was also fantastic — he clearly explained what was going on, walked us through the issue, and helped us understand the best options to resolve it. Having someone explain things in a straightforward way really made the whole situation less stressful. Overall, excellent service, great communication, and a team that truly cares about helping their customers. I would definitely recommend them and wouldn’t hesitate to call again if needed.