Roto-Rooter Plumbing & Water Cleanup
Plumber · Aurora, IL · Open 24 hours per Google listing
Our verdict
4.8★ on 2,071 Google reviews with BBB A+ accredited — 5 of 5 analyzed reviews are 5-star; technicians praised for thorough sewer-pipe replacement and clear communication, but pricing drew explicit complaints in 2 of 5 reviews.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #4 of 15 plumbers we've reviewed in Aurora, IL · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Supervisor Levi explained the issue clearly and walked customers through options, reducing stress on a complex job — communication praised in 2 of 5 analyzed reviews.
2 cited reviews
“Levi, the supervisor, was also fantastic — he clearly explained what was going on, walked us through the issue, and helped us understand the best options to resolve it. Having someone explain things in a straightforward way really made the whole situation less stressful.”
“Our Technician, Marc, was great! He arrived within 3-4 hours of my call, diagnosed the problem quickly, and gave me possible solutions and estimates for the work before starting. Marc augered toilet and replaced some old parts in a timely fashion. He got our old potty working better than it had before. Plus, he left the bathroom clean and tidy too.”
Same-day arrival confirmed (within 3-4 hours of call) for emergency toilet overflow; technician left bathroom clean after job.
1 cited review
“Our Technician, Marc, was great! He arrived within 3-4 hours of my call, diagnosed the problem quickly, and gave me possible solutions and estimates for the work before starting. Marc augered toilet and replaced some old parts in a timely fashion. He got our old potty working better than it had before. Plus, he left the bathroom clean and tidy too.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Pricing described as expensive in 1 review — "It wa..." (quote cut off) suggesting sticker shock after toilet repair; service quality praised but cost was a concern.
“Our Technician, Marc, was great! He arrived within 3-4 hours of my call, diagnosed the problem quickly, and gave me possible solutions and estimates for the work before starting. Marc augered toilet and replaced some old parts in a timely fashion. He got our old potty working better than it had before. Plus, he left the bathroom clean and tidy too.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“Our old (and only) toilet had not been working right for a couple months (partial flushes, tank running, etc). It finally got completely stopped up and started overflowing and we couldn't plunge it out! Roto- Rooter to the rescue! Our Technician, Marc, was great! He arrived within 3-4 hours of my call, diagnosed the problem quickly, and gave me possible solutions and estimates for the work before starting. Marc …”
“I had an excellent experience with Roto-Rooter. Nertil came out to fix the water supply stop valves under the sink, and from start to finish the service was top-notch. The work was done efficiently, professionally, and he answered all my questions before leaving. I would highly recommend.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 2,071 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
Across platforms
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Best for
- Emergency and same-day calls
Hire if
- You need clear communication and upfront explanations
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Water Cleanup?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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