The 8 plumbers serving Cortland, ranked.

17 plumbing companies serve the Cortland area within 20 miles, and we've read 278 of their public reviews — the critical ones first. After-hours options are thin in Cortland: just 5 of 17 list 24-hour service, so read those cards first if water is already moving. Rankings are not for sale.

Ratings run high here (median 5.0, nobody below 4.0), but the depth behind them varies: 9 companies carry 100+ reviews while others have a few dozen, which we treat as thinner evidence and say so on their cards. Where reviewers repeat a specific complaint — 6 of the 17 companies have one — it's flagged below with their exact words. One number worth knowing: Mendel Plumbing, Heating & Electric alone carries 2,838 Google reviews — the deepest review base in this radius. Across the reviews we analyzed, the work named most often is water heaters and sewer work.

Updated Jul 11, 202620-mile radius of downtown CortlandHow we rank

How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 233 reviews across 8 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Water everywhere right now? Shut off your main valve first, then jump to the 24/7 picks ↓. Every plumber below is one tap to call.

Our top picks

Consistent evidence of showing up, honest pricing, and work that lasts

J&R Herra Heating, Cooling, & Plumbing

Top pick

4.9 (823 Google reviews) 19.6 mi from downtown CortlandNot a 24/7 shop

Our take — how we form it

4.9★ on 823 reviews; all 5 analyzed are 5-star with fast_response cited 4 times — tech arrived in under 30 minutes after-hours, and a repair completed in under 1 hour that previously took 5+ hours by another company.

Rating mix — of the 5 reviews we analyzed823 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 823 reviews so far. Treat this as a first read.

What reviewers keep saying

Sub-30-minute dispatch after-hours: job complete within 2 hours of call including after-hours callback; personal tech bio text sent before arrival builds trust (cited in 1 of 5 reviews)
Dramatically faster than prior providers — one job done correctly in under an hour vs. 5+ hours by previous plumber who still didn't fix it right (cited in 1 of 5 reviews)
Water heater replacement quoted within the hour at a reasonable price with same-day-or-next-day scheduling (cited in 1 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“I had a water heater that needed to be replaced. J&R Herra got back to me within an hour with a quote at a reasonable price. They sent a technician out within one working day to replace the old unit and they added a couple of bells and whistles. Their …”

KERRY CRABBE · ★★★★★ · Google · Mar 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 823 reviews · newest from Mar 2026

(630) 474-8806

Full report →Website ↗

Turner Plumbing

Top pick

5.0 (117 Google reviews) 11.7 mi from downtown CortlandNot a 24/7 shop

Our take — how we form it

Perfect 5.0★ across 117 reviews with reviewConsistency=0.958 and 98.9% positive sentiment; fast_response=24 and 9 same-day visits cited — owner Dylan personally takes Sunday-night emergency calls and returns to finish jobs.

Rating mix — of the 15 reviews we analyzed117 total on Google

5★14

4★0

3★0

2★0

1★1

What reviewers keep saying

Sunday-night emergency calls answered by owner Dylan directly, with next-morning follow-through; also handled sewer repair that 'no other company would touch' (themeCounts.fast_response=24). (cited in 2 of 94 reviews)
Fair pricing cited in 5 of 94 analyzed reviews (themeCounts.fair_pricing=5); waived truck roll fee for customer who couldn't afford full system replacement; beats competition pricing per reviewer. (cited in 3 of 94 reviews)
Communication praised in 11 of 94 reviews (themeCounts.communication=11); same-day quote to installation on toilet replacement; kept customer informed of scope and timeframe on arrival. (cited in 3 of 94 reviews)

What reviewers complain about

One reviewer mentions 'sticker shock' on pricing despite overall positive experience; one review notes pricing is 'not the cheapest' — owner himself cites this in quoted text. (2 of 94 reviews)

What reviewers praise

“I would recommend Turner Plumbing to anyone. Very polite and on time and cleaned up before he left.”

Trudi Francik · ★★★★★ · Google · Dec 2024

The most critical take we found

“Way too o erpriced. I wont be returning”

Kelly Khurram · ★ · Google · Dec 2025

We read 94 of 117 reviews · newest from Dec 2024

(630) 246-4832

Full report →Website ↗

Worth a look — with caveats

Real strengths, but read the concerns first

Pro Services Plumbing, Drains, Sewer Lining

Caveats apply24/7 per Google listing

5.0 (174 Google reviews) 19.9 mi from downtown Cortland

Our take — how we form it

5-star with 174 reviews but only 1 review analyzed; the single review praises knowledgeable tech Alex for drain rodding with clear explanations and on-time scheduling updates.

Rating mix — of the 1 review we analyzed174 total on Google

5★1

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 1 of 174 reviews so far. Treat this as a first read.

What reviewers keep saying

Scheduled promptly, kept updated on arrival times, and tech Alex clearly explained the problem (cited in 1 of 1 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“The work I received from Pro Services was great from start to finish. I had a rodding done and their team made it all quick and easy. I was scheduled and kept updated on arrival times. Alex was very knowledgeable in what he was doing and did a great job on …”

Ira · ★★★★★ · Google · Jun 2026

The most critical take we found

No critical reviews among the 1 we analyzed — there is nothing negative to quote yet.

We read 1 of 174 reviews · newest from Jun 2026

(630) 487-7879

Full report →Website ↗

Good Call Plumbing

Caveats apply

4.9 (77 Google reviews)4.5 on Yelp (34) 10.8 mi from downtown CortlandNot a 24/7 shop

Our take — how we form it

4.9 stars / 77 reviews; BBB A+ accredited; fast_response=22 across 100 analyzed reviews, sump pump failure answered within 1 hour on a Sunday, but slow_response=5 and a documented 2-week wait plus $180 service call with no follow-up quote.

Rating mix — of the 15 reviews we analyzed77 total on Google

5★12

4★0

3★0

2★0

1★3

Why we're cautious

1-star review: 2-week wait to view a shower leak, $180 service call charged, then 5+ days passed with no quote delivered and no record of it in their system when customer called to follow up. (1 of 100 reviews)
slow_response theme in 5 of 100 analyzed reviews; 1 review documents a 2-week wait to diagnose a shower leak, then a $180 service call with no quote issued 5+ days later. (1 of 100 reviews)
Expensive theme in 2 of 100 reviews; $200/hour labor rate flagged as 'very expensive' in 1 review. (1 of 100 reviews)

To be fair

fast_response theme in 22 of 100 analyzed reviews; Sunday sump pump emergency answered and technicians on-site within 1 hour. (cited in 2 of 100 reviews)
Sewer specialty with 11 mentions; cast iron pipe replacement and re-routing completed with full explanation and cleanup noted in 1 detailed review. (cited in 1 of 100 reviews)
Communication theme in 9 of 100 reviews; after-hours callback and next-morning sewer gas fix documented. (cited in 1 of 100 reviews)

What reviewers praise

“Emergency call on New Years Eve. Frozen water pipes. Quick response. Did an excellent job in a difficult situation. Very professional”

Matthew Holley · ★★★★★ · Google · Dec 2017

The most critical take we found

“This company made us wait over 2 weeks to come look at a leak we had in our shower that coming through the ceiling. Guys came out and only looked at the issue for about 10 minutes, charged us $180 for the service call, and said they would send over a …”

Treasured Art · ★ · Google · Oct 2023

We read 100 of 77 reviews · newest from Dec 2017 · BBB A+ accredited

(630) 365-6500

Full report →Website ↗

Complete Plumbing Services, Inc.

Caveats apply24/7 per Google listingSmall track record

4.8 (21 Google reviews) 12.4 mi from downtown Cortland

Our take — how we form it

4.8★ across 21 reviews; 15 of 16 analyzed are 5★ — multi-year repeat customers cite water heater installs at fair prices, sewer/sump pump work, and detailed written estimates; one ghost incident on a quote request flagged.

Rating mix — of the 15 reviews we analyzed21 total on Google

5★14

4★0

3★0

2★0

1★1

Why we're cautious

With only 21 reviews, the single ghost incident (0VlrSFMJSda0dffazsdV: ghosted twice since August) represents a pattern worth flagging for new customers needing timely quotes (1 of 16 reviews)
Unresponsive to quote requests at times: one reviewer was ghosted twice over a 3-month period when seeking a water heater replacement quote (1 of 16 reviews)

To be fair

Repeat customers across 5-6 service calls confirm consistent quality; water heater replacement cited as 'very professional, for a fair price' with zero problems (cited in 1 of 16 reviews)
Detailed written estimates with multiple options; came in under estimated hours on at least one job, reducing final cost (cited in 1 of 16 reviews)
Owner Tina personally followed up post-job; went above scope to research and connect customer with a specialist for a service they couldn't handle (cited in 1 of 16 reviews)

What reviewers praise

“Replaced sewer ejector pump. Nick did a great job. Very professional and friendly.”

Craig Nelson · ★★★★★ · Google · Dec 2020

The most critical take we found

“Have been trying to get a quote for a water heater replacement since August 3rd and have been ghosted twice now. I will take my business elsewhere.”

Anna Hauck · ★ · Google · Oct 2023

We read 16 of 21 reviews · newest from Dec 2020

(630) 629-0780

Full report →Website ↗

Toppel Plumbing Inc

Caveats applySmall track record

4.2 (15 Google reviews) 18.6 mi from downtown CortlandNot a 24/7 shop

Our take — how we form it

4.2★ across 15 reviews with 10 analyzed; 8 five-star, 2 one-star — split between repeat customers praising quick water heater service and two reviewers citing never-returned calls and unprofessional behavior.

Rating mix — of the 10 reviews we analyzed15 total on Google

5★8

4★0

3★0

2★0

1★2

Why we're cautious

With only 10 reviews analyzed, 2 one-star reviews citing no-call-back and outright unprofessional conduct represent a 20% negative rate — significant at this review volume. (2 of 10 reviews)
Two 1-star reviews in 10 analyzed (reviewConsistency=0.36): one cites a call never returned; another describes unprofessional behavior including unsafe driving by company vehicles. (2 of 10 reviews)

To be fair

Emergency water heater replacement squeezed in on short notice confirmed in 1 review; tech Derrick diagnosed a failed water heater in ~5 minutes and had it running within 25 minutes. (cited in 2 of 10 reviews)
Pricing described as 'very reasonable' and 'fair' in 3 of 10 reviews (themeCounts.fair_pricing=1); burst pipe guidance provided over the phone before in-person visit. (cited in 2 of 10 reviews)

What reviewers praise

“They put in a new water heater. How refreshing! Couldn't say enough great things about Toppel Plumbing. Effecient and knowledgeable. The topper, such friendly people. So nice to have people working on your home that you can tell truly enjoy their work. Thank …”

Cyndi Norman · ★★★★★ · Google · Jun 2025

The most critical take we found

“Never returned call”

Redtruck66 Daisy111 · ★ · Google · Aug 2020

We read 10 of 15 reviews · newest from Sep 2023

(847) 888-0405

Full report →Website ↗

Mendel Plumbing, Heating & Electric

Caveats apply

4.9 (2,838 Google reviews) 18.2 mi from downtown CortlandNot a 24/7 shop

Our take — how we form it

Mendel Plumbing, Heating & Electric (4.9★, 2838 reviews) — tech arrived within 25 minutes for a burst filter housing at midnight; 1 of 5 analyzed reviews is 1-star documenting a $25K+ furnace replacement push on a healthy unit declared "deadly" by a second tech.

Rating mix — of the 5 reviews we analyzed2,838 total on Google

5★4

4★0

3★0

2★0

1★1

Small sample — we've analyzed only 5 of 2,838 reviews so far. Treat this as a first read.

Why we're cautious

HVAC upsell pattern mirrors other multi-service companies: second tech turned off a working furnace and refused to leave the home with it running, creating fear-based pressure to accept a $25K+ same-day replacement quote. (1 of 5 reviews)
Inconsistent tech assessments documented: first tech declared furnace fine; second tech declared same unit (under 10 years old) to have "deadly problems" and quoted $25K+ for replacement. (1 of 5 reviews)

To be fair

Technician Jared arrived same-evening for running-water emergency, assessed the issue, showed photos from the crawl space, and presented multiple repair options. (cited in 1 of 5 reviews)
Paul dispatched on short notice and resolved the problem faster than expected, providing preventive advice to avoid future issues. (cited in 1 of 5 reviews)

What reviewers praise

“They sent Paul out on very short notice. He solved our problems quicker than expected was super friendly and gave us great information and technical advice for how to avoid problems in the future. Will absolutely call them the next time we need a plumber. …”

Kenneth Weber · ★★★★★ · Google · Feb 2026

The most critical take we found

“My 78 year old mother, who lives alone, has used Mendel for years. Recently moved and had them come inspect the furnace. Technician said it was fine and just needed servicing. A couple months later, the furnace seemed loud, so she had another tech come …”

Andrew Nickel · ★ · Google · Mar 2026

We read 5 of 2,838 reviews · newest from Mar 2026

(630) 377-3608

Full report →Website ↗

Certified Plumbing Services

Caveats applySmall track record

5.0 (3 Google reviews) 11.2 mi from downtown CortlandNot a 24/7 shop

Our take — how we form it

5.0★ across 3 total reviews with 2 analyzed; professional=1 in themeCounts; Matt (owner) has 20+ year working relationship with one commercial contractor reviewer; no service-specific signal beyond general plumbing and kitchen drain mentions.

Rating mix — of the 2 reviews we analyzed3 total on Google

5★2

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 2 of 3 reviews so far. Treat this as a first read.

What reviewers keep saying

20+ year track record with one commercial contractor who has exclusively recommended Matt and describes him going above and beyond when not required to. (cited in 1 of 2 reviews)

What reviewers complain about

Only 3 total reviews with 2 analyzed; no pricing, no response time, no service category specifics confirmed — insufficient data to evaluate any dimension beyond general satisfaction. (1 of 2 reviews)

What reviewers praise

“Certified Plumbing always exeeds my expectations whether it is a clogged kitchen sink, or a vent pipe or any other plumbing. I highly recommend them.”

John Lillwitz · ★★★★★ · Google · Aug 2025

The most critical take we found

No critical reviews among the 2 we analyzed — there is nothing negative to quote yet.

We read 2 of 3 reviews · newest from Aug 2025

(630) 816-7808

Full report →Website ↗

Also serving Cortland — not enough reviews to rank

We don't rank a plumber until we've read enough reviews to have an opinion. Ratings below are Google's, not ours.

Flotek Plumbing 5.0 (258 Google reviews) · St. Charles · 19.4 mi Call

Restoration Plumbing Inc. 5.0 (188 Google reviews) · St. Charles · 19.3 mi Call

A.C.T. Plumbing & Property Management, Inc. 5.0 (174 Google reviews) · Algonquin · 18.4 mi Call

U.S. Allied Plumbing & HVAC 4.9 (238 Google reviews) · North Aurora · 19.7 mi Call

Schambach Plumbing & Heating 5.0 (20 Google reviews) · Elgin · 16.7 mi Call

Dorr Plumbing & Heating LLC 5.0 (5 Google reviews) · St. Charles · 18.8 mi Call

J. Blanton Plumbing, Sewer and Drain 4.8 (178 Google reviews) · St. Charles · 19.8 mi Call

Patriot Trenchless Plumbing 5.0 (29 Google reviews) · Montgomery · 19.8 mi Call

Andersen Drain & Sewer Cleaning 4.2 (5 Google reviews) · North Aurora · 19.7 mi Call

What reviewers complain about in Cortland

The repeated complaint patterns our read surfaced, business by business — each links to the card where the supporting quotes live. How we find these →

Good Call Plumbing — 1-star review: 2-week wait to view a shower leak, $180 service call charged, then 5+ days passed with no quote delivered and no record of it in their system when customer called to follow up.
Complete Plumbing Services, Inc. — With only 21 reviews, the single ghost incident (0VlrSFMJSda0dffazsdV: ghosted twice since August) represents a pattern worth flagging for new customers needing timely quotes
Toppel Plumbing Inc — With only 10 reviews analyzed, 2 one-star reviews citing no-call-back and outright unprofessional conduct represent a 20% negative rate — significant at this review volume.
Mendel Plumbing, Heating & Electric — HVAC upsell pattern mirrors other multi-service companies: second tech turned off a working furnace and refused to leave the home with it running, creating fear-based pressure to accept a $25K+ same-day replacement quote.
Turner Plumbing — One reviewer mentions 'sticker shock' on pricing despite overall positive experience; one review notes pricing is 'not the cheapest' — owner himself cites this in quoted text.
Good Call Plumbing — slow_response theme in 5 of 100 analyzed reviews; 1 review documents a 2-week wait to diagnose a shower leak, then a $180 service call with no quote issued 5+ days later.
Good Call Plumbing — Expensive theme in 2 of 100 reviews; $200/hour labor rate flagged as 'very expensive' in 1 review.
Complete Plumbing Services, Inc. — Unresponsive to quote requests at times: one reviewer was ghosted twice over a 3-month period when seeking a water heater replacement quote

How we rank the plumbers on this page

We read the reviews — all of them we can get. For each plumber serving Cortland we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 233 reviews across 8 businesses.
Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.

Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

Areas served

The plumbers on this page also serve Clare, Dekalb, Malta — this Cortland guide covers those areas.

Nearby city guides

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