ARS / Rescue Rooter
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Budget-Friendly
Based on review analysis
None Found ✓
No significant concerns in reviews
Trust Score: 0/100 · Based on 5129 reviews
Top pickOur Verdict
#8 of 13 in Addison, IL
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
- Water heater install/repair
- Emergency and burst pipe repair
- Bathroom and kitchen remodel plumbing
No major caveats
Hire if: You need transparent, predictable pricing with no surprise fees
Hire if: You need a plumber who actually shows up when scheduled
Caution if: You need guaranteed sub-hour response for true emergencies
Caution if: You need warranty-grade work on a complex or high-stakes install
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 5129 Reviews Tell Us
Emergency Response
Fast emergency response with same-day or next-day service: 3 of 5 reviewers explicitly mention rapid scheduling and arrival (late Monday to next day installation, same-day booking, next-day furnace installation).
Reliable warranty service execution: 1 of 5 reviews confirms quick and proper warranty work on major HVAC system installed 18 months prior.
Emergency and same-day calls
Emergency and burst pipe repair
Scheduling challenges during peak demand: 1 of 5 reviewers noted difficulty scheduling non-emergency calls, attributed to prioritization of 'no heat' emergency calls over routine service.
What To Watch Out For
Scheduling challenges during peak demand: 1 of 5 reviewers noted difficulty scheduling non-emergency calls, attributed to prioritization of 'no heat' emergency calls over routine service.
Quality & Professionalism
Thorough workmanship and attention to detail: 2 of 5 reviews highlight professional cleanup and comprehensive service quality (cleanup so thorough 'couldn't tell difference when they left', technician checked additional systems proactively).
Communication
Honest communication without aggressive upselling: 2 of 5 reviewers specifically praise politeness, knowledgeability, and lack of high-pressure sales tactics.
Scheduling challenges during peak demand: 1 of 5 reviewers noted difficulty scheduling non-emergency calls, attributed to prioritization of 'no heat' emergency calls over routine service.
Customer reviews
Reviews from Google, Yelp & more
Fast and clean! They walked me through the new setup. Very Fast, I called late Monday early the next day they were out and installed my heat pump and furnace.
Our furnace went out we called Lowes for an emergency Tech; they had referred us to ARS/Rescue Rooter. The serviceman came when they said, he did everything he could, very polite and knowledgeable. Our furnace was old so we chose to get a price on a new one. The next day the Salesman was here first thing in the am as they said. Matt was very knowledgeable, super polite and no High pressure sales. A comfortable feeling. Tomorrow we get our new furnace/ac. installed.
ARS has been great in many ways from the signing up process through the communications with the main office. The finance people relentless in resolving issues. The technicians that came out. I’m so impressed with their being on time setting up the equipment. ARS resolving all issues that came up being relentless. Making sure things are working 100% the cleanup was really good. Couldn’t tell the difference when they left that recent work had been done other than the new equipment. I can’t thank ARS enough for helping me with resolving my situations. In choosing a modern new sleek efficient system. Also the people that are so outstanding like Patrizia, Jesse, & William, etc.. These professionals are such a blessing to be working in tandem for ARS with my total HVAC combo purchase.
I scheduled service and they were able to book same day. Terry came to descale two tankless water heaters. He was professional and explained everything. I went with adding a Flow-Tech home descaler system which will end annual descaling service calls. He checked my two sump pumps that are approaching 9 years of age and determined they both were working well and could wait a while longer before replacing. I felt he was honest throughout the visit. Highly recommended.
ARS handled the failure of my Nest thermostat well. I purchased a new furnace and central air conditioning system 18 months ago and they did the warranty work quickly and properly. The only issue I had was in scheduling. This seems to be the nature of the business as “no heat” calls are prioritized.
Business details
Service area
Based in Addison. Serves 49 nearby cities within 20 miles:
ARS / Rescue Rooter