J & S Plumbing Inc.
Plumber · Schaumburg, IL · Open 24 hours per Google listing
Our verdict
4.4 stars across 281 reviews with BBB A+ (35 years, 3 complaints past 3 years); strong weekend emergency track record but 4 of 100 analyzed reviews cite surprise pricing above quote.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Weekend and midnight emergency response confirmed in 4 reviews; answering service with clear ETA callbacks cited at midnight on a Friday
1 cited review
“We came home to a filled sump well and water rising in another area of the basement. We called after 11pm on a Friday. The J&S scheduler called back within a few minutes, gave a clear expectation of where the service tech was and when we might expect to see him.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
Frozen pipe handled same day with honest pricing; reviewer felt other companies would have taken advantage but J&S were fair
1 cited review
“We had an issue with a frozen pipe, and they sent a plumber out in record time. I truly feel that other companies might have taken advantage of the situation and overcharged us, but Stephen and J&S were fair, honest, and reasonably priced.”
Fast response in 17 of 100 reviews; flat rate water heater pricing praised as no-surprise
Cited in 2 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Customer paid ~$500 for shutoff valve replacement, charged more than double original quote; company denied having quote records when confronted
“We paid around $500 for a washing machine water shutoff valve replacement which is outrageous. I was charged more than double the price of what I was originally quoted. When I brought up the discrepancy, they asked me with whom and when I talked to them and said that they could not find records for it.”
Red flag
1-star review: charged extra without confirmation, installed sink stopped working within a week, company refused to discuss because customer disputed original charge
Cited in 1 of the 100 reviews we analyzed.
Red flag
BBB shows 3 complaints in past 3 years despite A+ rating and 35-year operation
4 reviews cite pricing above quote; 1 customer charged over double the quoted amount, company denied having quote records
“We paid around $500 for a washing machine water shutoff valve replacement which is outrageous. I was charged more than double the price of what I was originally quoted. When I brought up the discrepancy, they asked me with whom and when I talked to them and said that they could not find records for it.”
Cited in 2 of the 100 reviews we analyzed.
2 reviews cite unprofessional technician behavior — condescending/rude tech and incomplete work with refusal to discuss resolution
“Normally I am satisfied with the experience through J&S however the plumber was condescending and rude. Will not go back regardless of the speed that they came out in.”
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 5 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“What a Joke of a company to work with. Their phone service ide man was super helpful Kaz ; when I called for service. It’s a shame the installer didn’t understand customer service 101 and totally stuck me. Being in the trades for over 25 years I would never tell a customer I would do something and then not do it after charging an astronomical cost to get half service is not good business. Had the worst experience …”
“Im giving the company 1 star because they got the job done.im upset because they left the work area very dirty and they didnt cover anything nor did they ask us to move things or cover up.when they were rotting the pipe it splatterd on the boxes that were right next to the drain and on my shelf and cans with food and wall behind it.my towels were black,the door had black finger prints and the stairs were covered in …”
“Called these guys to remove a cartridge that I had chewed up pretty bad in my tub faucet. (strictly from seeing "good reviews" and them being local plumbers). I had the cartridge purchased from Just Faucet for my Kohler unit. (I was trying to get it done myself, after all it is just a cartridge). J&S sent couple of guys the same day (Fast service, I give them that)-- They came in and told me it was the wrong size …”
Positive
“Mike from J&S Plumbing did great work installing our new water heater. They were able to do the install a day earlier than planned, and the very reasonable flat rate pricing meant that we weren't surprised by the price.”
“Our experience with J&S yesterday is exactly why we continue to rely on this company. We had an issue with a frozen pipe, and they sent a plumber out in record time. Stephen was extremely professional and clearly explained our options for resolving the problem. I truly feel that other companies might have taken advantage of the situation and overcharged us, but Stephen and J&S were fair, honest, and reasonably …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Across platforms
Google 4.4 with 19% negative sentiment in 100 analyzed reviews is substantially weaker than the BBB A+ rating suggests — BBB complaint history (3 in 3 years) and recurring price-above-quote pattern deserve weight.
Should you hire J & S Plumbing Inc.?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own J & S Plumbing Inc.?
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Find plumbers near you
J & S Plumbing Inc.isn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Evanston · Libertyville · Algonquin · Geneva