The Scottish Plumber
Plumber · Schaumburg, IL · Open 24 hours per Google listing
Our verdict
4.8★ across 1,345 reviews with 94% positive sentiment; fast_response cited 13 times, sewer work dominates (15 mentions), but BBB F-rating with 7 complaints in the past 3 years contradicts the Google halo.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 83 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Same-day scheduling and quick diagnosis cited in 7 of 83 analyzed reviews (themeCounts.fast_response=13); multiple reviewers mention arrival within the appointment window.
1 cited review
“They scheduled me for same-day estimate and repair and their quote was fair and better than other competitors.”
Cited in 3 of the 83 reviews we analyzed — 2 cited reviews not excerpted here.
No-upsell pricing noted explicitly: one reviewer compared 5 sewer quotes and called this company the most honest; another noted no expensive add-ons.
1 cited review
“Jack Simonson was great! Had 5 different companies for quotes in my sewer line. He was the most honest and transparent of the plumbers. He gave me a estimate onsite and did not try to upsell me like the others. Scottish Plumber made sure the hydro jet and stent was done timely and show me the before and after.”
Cited in 2 of the 83 reviews we analyzed — 1 cited review not excerpted here.
Weekend and emergency availability confirmed: crew dispatched on a Saturday for a burst slab-pipe job including cleanup, per 1 of 83 analyzed reviews.
1 cited review
“we had an amazing repair experience today in our basement fixing a broken pipe below the concrete slab which was leaking sewer gas. terrific crew came on a Saturday and did incredible job including the cleanup and an extra small item that was outside the scope of what we paid for.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
BBB F-rating (non-accredited) with 7 total complaints all filed within the past 3 years is a significant contradiction to the 4.8★ Google score; no reviewer in this dataset mentions billing or dispute issues, but the complaint pattern is recent and concentrated.
BBB F-rating with 7 complaints filed in the past 3 years contradicts the overwhelmingly positive Google reviews — underlying issues may not surface in typical review pools.
The evidence — in reviewers' own words
Critical
“The sewer was only partially cleaned, which was a limitation of our clean out size and placement, however the toilet was improperly reinstalled and is leaking from the bottom”
“i think i paid an awful lot of money for that job”
Positive
“Elliot, the plumber, was awesome! He arrived early, quickly diagnosed the issue, and fixed the problem. He was super patient in answering all of my questions and was wonderful to work with. The Scottish Plumber was also great. They scheduled me for same-day estimate and repair and their quote was fair and better than other competitors.”
“Elliot is a thorough, professional, and proactive plumber. He went above and beyond while he was at our home, found the core issue after detailed troubleshooting, and made sure our pump worked properly. We really appreciated his attention to detail and willingness to ensure everything worked as it should. After calling 4 plumbers and getting ghosted (not sure why), it was a huge relief to speak with someone over the …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Google 4.8★ (1,345 reviews) vs BBB F-rating with 7 complaints in 3 years — a sharp contradiction. No Yelp data available to compare.
Should you hire The Scottish Plumber?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need airtight scheduling and guaranteed arrival times
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own The Scottish Plumber?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
The Scottish Plumberisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Aurora · Geneva · Evanston · Orland Park