Franzen Plumbing, Inc
Plumber · Elk Grove Village, IL · Open 24 hours per Google listing
Our verdict
630 Google reviews at 4.9 stars; 47 of 100 sampled reviews mention professionalism and 18 mention fast response. Texts an ETA like GrubHub. One 2020 Yelp complaint flags surprise per-mile fees on an after-hours call.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Often dispatches the same day; one reviewer had two techs onsite within 45 minutes of calling a clogged utility sink
1 cited review
“I called Franzen and they literally had two guys to my house within 45 minutes of calling.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Skilled at galvanized-to-copper repipes and water main work in tight spaces (Nicor/municipality coordination handled)
1 cited review
“We had a problem with galvanized water lines that were blocked by years of deterioration. Pat installed new copper pipes and did this with great skill working in a tight area.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Sends GrubHub-style ETA texts so you know when the plumber is en route
1 cited review
“I called Franzen and they literally had two guys to my house within 45 minutes of calling.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
One 1-star Yelp review (2020) alleges deceptive after-hours billing — quoted as one trip charge by office, then charged per mile by the tech
“When I originally spoke with someone at their office, they said it was 1 trip charge not per mile”
One Friday-night emergency required three different techs to locate a crawlspace leak, with no success on the first overnight visit
Cited in 1 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“They screwed me out of $2,500 and now my toilet doesn't flush. They were at my house for 6 hours and I was there the whole time. I live in an old house since 1980 and I'm really not in the state of life where I want to be spending money for nothing but that's what happened Terrible people.”
“Most unethical , unprofessional company I've ever dealt with. Called them because I had a faulty shower part. It was a bit late so they said they would charge an after hour charge. Once the plumber got there and assessed the issue he said that they charge per trip per mile. When I originally spoke with someone at their office, they said it was 1 trip charge not per mile, just to get there. That was the first red …”
Positive
“Tim and his team handled a commercial repair call extremely quickly and efficiently. He was very informative and was dedicated to getting the job done as many companies try to pass the buck. Will be using them in the future for sure. *Update* Franzen plumbing came out again to do another larger job at our property which involved a full building shutdown for several hours. They prepped extremely well and were timely …”
“Pat A. provided us with outstanding service every time he came to our home. We had a problem with galvanized water lines that were blocked by years of deterioration. Pat installed new copper pipes and did this with great skill working in a tight area. We appreciate his skill and expertise. He is also a very pleasant man and helpful with suggestions for what we needed to do. I was happy Pat did this for us.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Should you hire Franzen Plumbing, Inc?
Best for
- Emergency and same-day calls
- Water line repair and replacement
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
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