Precision Today Plumbing Heating Cooling Electrical
Plumber · South Elgin, IL · Open 24 hours per Google listing
Our verdict
100 reviews analyzed, 7,770 total Google reviews, BBB A rated: reviewConsistency=0.109 — 56 one-star vs 36 five-star in the sample; expensive theme in 9 reviews, surprise_fees in 4, and slow_response in 12 contradict the strong overall Google rating.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
fast_response theme in 13 reviews — dispatched same day for burst pipes and some emergencies; annual maintenance plan includes timely technician visits (review TJR8QE64ATcvvkEU40XV).
Cited in 3 of the 100 reviews we analyzed.
Knowledgeable technicians — Carlos, Daniel, Steve, and Ray each cited individually for diagnosing root causes and explaining work clearly; avoided unnecessary heater replacement on one job (review nyQEk4uhj8ZmFUjmBKAm).
1 cited review
“We had two separate issues come up and had the pleasure of working with Carlos and Daniel. They were knowledgeable. They were quick. They were kind and willing to answer any questions that we had and it was clear that they were professionals. I felt comfortable signing up for the membership.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Price far above market: $520 for a 20-minute shut-off valve install (comparable jobs ~$100); $640 for dishwasher and fridge installation; sewer rodding charged 5x competitor rate for identical scope (reviews FzJ3hM1IPZlDRJl1qLO5, fXshoNrwA26ahQ6RfEoH, NZndnK2Y9NJPWOgFFjHB).
“In-line shut off water valve installation costs $520 after their 10% discount. 20 min of work. Parts are very cheap... some celebrity pricing idk. I feel taken advantage of! A young lady who knows NOTHING in plumbing, yet needs to have a valve done to have a new fridge working... my father in law said the price I paid seems like a scam and it really can't be more than $100!”
Cited in 3 of the 100 reviews we analyzed.
Red flag
License misrepresentation flagged: caller was assured all plumbers are licensed and bonded, but the tech who arrived was not actually a licensed plumber (review 56OQc0GgyxtLCwNrSyuC).
Cited in 1 of the 100 reviews we analyzed.
Red flag
Scheduling failures on paid jobs: $15k sewage/pipe job — concrete contractor stood up client over a dozen times across weeks with no follow-through from Precision Today management (review Qr9WqIDUj3yXL9ZKzTjO).
“We hired them to do a 15k job which included breaking a part of our new driveway to fix a pipe that was misaligned. They told us that after that was repaired in the morning, in the afternoon the concrete guy would come to repair the hole. Well he didn't come. He stood us up over half a dozen times over the next couple of weeks”
slow_response in 12 of 100 reviews — scheduled appointments missed entirely (sewage backup job, review Qr9WqIDUj3yXL9ZKzTjO); concrete repair contractor stood up a homeowner over a dozen times after a $15k job.
“We hired them to do a 15k job which included breaking a part of our new driveway to fix a pipe that was misaligned. They told us that after that was repaired in the morning, in the afternoon the concrete guy would come to repair the hole. Well he didn't come. He stood us up over half a dozen times over the next couple of weeks”
Cited in 2 of the 100 reviews we analyzed.
expensive theme in 9 reviews; surprise_fees in 4 — in-line shut-off valve install priced at $520 for 20 minutes of work; faucet replacement quoted at $500, toilet plunger at $250 (review FzJ3hM1IPZlDRJl1qLO5).
“In-line shut off water valve installation costs $520 after their 10% discount. 20 min of work. Parts are very cheap... some celebrity pricing idk. I feel taken advantage of! A young lady who knows NOTHING in plumbing, yet needs to have a valve done to have a new fridge working... my father in law said the price I paid seems like a scam and it really can't be more than $100!”
Cited in 3 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 6 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I am very disappointed with the recent service and the overall handling of my account. If a technician cannot replace a clearly dirty filter or at least document the issue on the work completion form, how is a customer supposed to trust that the rest of the job was completed properly? The new filters for both the humidifier and furnace were readily available in the home at the time of the visit. When I called the …”
“First, the good: their reception/dispatch was very friendly and responsive when I called, and they were able to get me scheduled for the next morning, which was great. Also, the $59 service fee to come out was reasonable, assuming that the job would be accurately diagnosed. Now, for the not-so-great and the reason I felt it would be helpful for me to leave this review to give others a heads up: Also, when I made …”
“Bad news!!! technician Hazim Qaisi "Carlos" came out to clean & check. I was still on my way home as my wife was there. Made me aware of problems w/furnace. By the time I got home, showed me pics on his tablet of burn spots on circuit board & worn spots on heater exchanger. Potential fire & carbon monoxide hazard. Before I knew it, we talked about replacement & cost. WOW! $14,000+ for a furnace & humidifier …”
Positive
“Precision Today installed my water heater last year (2025) . Near the anniversary of the install, I called to have them do the annual inspection & possible drain of the water tank. It was easy to get the appointment. Michael, the technician, was on time. He quickly did a general inspection of my plumbing & any possible issues that may have to be dealt with soon (it's also part of my maintenance plan). He quickly …”
“The technician Ray Santiago did an excellent job. He was very kind and polite in explaining the work he would be doing. He took his time repairing the bathroom sink faucets and replacing the old valves. This was our first service with Precision Today, and we are truly satisfied with the work he did. We will definitely contact you again if we need their services in the future, and of course, we highly recommend you. …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Google rating 4.8 across 7,770 reviews appears heavily influenced by a large satisfied customer base, but the 100-review analysis shows 56% one-star with negative sentiment=61% — Yelp reviewers in particular document systematic overpricing and scheduling failures not visible in the Google aggregate.
Should you hire Precision Today Plumbing Heating Cooling Electrical?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Precision Today Plumbing Heating Cooling Electrical?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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