Tritan Plumbing
Plumber · Plainfield, IL · Open 24 hours per Google listing
Our verdict
Excellent craftwork when they show up, but chronic no-shows and communication breakdowns make them unreliable for emergency calls—three of five reviews report failed appointments or ghosting.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
High-quality workmanship: two reviewers praised technician expertise and professional job completion
1 cited review
“scheduled appointments July 15-18. technician did not show up”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Responsive when engaged: one reviewer reported Sarah answered calls when other plumbers did not and resolved a gas meter emergency promptly
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Chronic no-shows on scheduled appointments: three of five reviews report technicians failing to arrive on promised dates, with one customer having four consecutive missed appointments (July 15–18)
“no one showed up. no response to calls texts emails”
1 more cited review
“scheduled appointments July 15-18. technician did not show up”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Red flag
Pattern of false ETAs and time wasting: two reviews describe technicians giving false arrival estimates (15 minutes when 1.5+ hours away), leaving customers waiting entire days
“scheduled appointments July 15-18. technician did not show up”
Cited in 2 of the 5 reviews we analyzed.
Red flag
Ghosting after scheduling failure: two reviews report being completely ignored by staff (no responses to calls, texts, emails) following missed appointments
“no one showed up. no response to calls texts emails”
1 more cited review
“scheduled appointments July 15-18. technician did not show up”
Severe pricing transparency issues: one customer received quote of $200–399 for work another plumber completed for $60
“no one showed up. no response to calls texts emails”
Communication failures: three reviews report unresponsive staff—no callbacks to voicemails, texts, or emails after scheduling failures
“no one showed up. no response to calls texts emails”
1 more cited review
“scheduled appointments July 15-18. technician did not show up”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Keep it in proportion: these concerns are cited in 3 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Sarah is the most useless person, I saw another write up about her and I experienced the same issue. She called me and said they couldn't come out because of all the rain over the weekend and I said fine. She scheduled me for that Friday and no one showed up. I have called and left messages, no response. I texted her multiple times and no response. I e-mailed and no response. I went to TR Miller and they did a …”
“TOTAL WASTE OF TIME!! Sarah supposedly scheduled appointments July 15, July 16, July 17 and July 18. Always an excuse as to why the Technician was not able to make it for example, weather, traffic, another appointment too longer than anticipated, short staffed because someone called out. It was ridiculous!!! I was blessed to be working from home that week, because what an inconvenience! Sarah claimed she was going …”
“they're a joke and liars. complete waste of time. all of these 5 star reviews have to be paid reviews...it's normal now of days. please do not fall for them go on yelp if you want real and true peoples opinions..... were so nice and easy going people as well so we gave them the benefit of the doubt and we were so patient with them. i do not write bad reviews unless you reallyyy did something wrong so for me to go …”
Positive
“Had a wonderful experience with this company! Sarah is wonderful! Had a major issue that needed to be resolved ASAP and she came through and went out of her way to make sure it was professionally and promptly resolved. Would highly recommend them for any service. The crew that came out was on time and friendly. If we could give 6 stars we would!”
“Great job tonight Tritan team! I was under a lot of stress after a vehicle crashed into my home and broke my gas meter right off the house. After calling several plumbing companies with no success in speaking with someone, Sarah answered my call. She answered all my questions and made me feel very comfortable in moving forward with Tritan. The job was serviced by Mickey. Mickey has worked in the industry basically …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 407 reviews so far. Treat this as a first read.
Newest review in our sample: Aug 2025.
Own Tritan Plumbing?
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Find plumbers near you
Tritan Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Aurora · Plainfield · Shorewood · Geneva