J&R Herra Heating, Cooling, & Plumbing
Plumber · Geneva, IL
Our verdict
4.9★ on 823 reviews; all 5 analyzed are 5-star with fast_response cited 4 times — tech arrived in under 30 minutes after-hours, and a repair completed in under 1 hour that previously took 5+ hours by another company.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #1 of 15 plumbers we've reviewed in Geneva, IL · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Sub-30-minute dispatch after-hours: job complete within 2 hours of call including after-hours callback; personal tech bio text sent before arrival builds trust
1 cited review
“We called after hours for immediate repair and the job was done within 2 hours of making the call. Couldn't recommend Sebastian more!”
Dramatically faster than prior providers — one job done correctly in under an hour vs. 5+ hours by previous plumber who still didn't fix it right
1 cited review
“He had the Job done within an hour. The last guy that attempted it took over 5 hrs and didn't do the job right. Michael did an amazing job and did it correctly.”
Water heater replacement quoted within the hour at a reasonable price with same-day-or-next-day scheduling
1 cited review
“J&R Herra got back to me within an hour with a quote at a reasonable price. They sent a technician out within one working day to replace the old unit and they added a couple of bells and whistles.”
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“I had a water heater that needed to be replaced. J&R Herra got back to me within an hour with a quote at a reasonable price. They sent a technician out within one working day to replace the old unit and they added a couple of bells and whistles. Their technician was friendly, courteous and very efficient. I highly recommended them.”
“Great experience from start to finish! Fast response, honest pricing, and very professional service. My furnace is working better than ever. I’ll definitely be using them again in the future for all my HVAC and plumbing needs.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 823 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
Should you hire J&R Herra Heating, Cooling, & Plumbing?
Best for
- Emergency and same-day calls
- Budget-conscious homeowners
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need warranty-grade work on a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own J&R Herra Heating, Cooling, & Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Geneva · Aurora · Big Rock · Burlington