TJM Sewer and Plumbing
Plumber · South Elgin, IL · Open 24 hours per Google listing
Our verdict
TJM Sewer & Plumbing: 4.3 stars on 79 reviews, consistency score 0.384 — 70 of 90 at 5-star but 17 at 1-star. Sewer specialty strong with 22 mentions; holiday-weekend 30-minute arrival and 10-year warranty noted, but billing disputes and a no-show recur.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 90 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Sewer pipe break on a holiday weekend — crew arrived in 30 minutes and issued a 10-year warranty on the repair.
1 cited review
“We had a sewer pipe break under our front porch on a holiday weekend. Todd's crew, Chris and Christian got here in 30 minutes worked diligently to get us functional again. They were very thorough and respectful. And gave us a 10 year warranty.”
Sump pump failure diagnosed via text photos; came next day and replaced pump quickly.
Cited in 1 of the 90 reviews we analyzed.
Ejector pit repaired same day called; 4 faucets installed in about 2 hours with full explanation before starting.
Cited in 2 of the 90 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Billing dispute: customer paid full $4,500 even though tank replacement was not needed; $125 estimate fee not deducted; pump malfunctioned post-install and company tried to upsell rather than remedy.
“On December 26, I paid a $125 estimate fee and was quoted $4,500 to replace a pump and tank and redo plumbing. When the work was done, they determined the tank did not need to be replaced, yet I was still charged the full $4,500 and the estimate fee was not deducted.”
Red flag
Phone rudeness reported in 1 review — reviewer alleges whoever answered told them to handle it themselves, possibly reacting to an accent.
Cited in 1 of the 90 reviews we analyzed.
No-show pattern: 1 reviewer called 3 times, was told plumber was en route, then got no callback and no arrival after 10 PM.
“Called TJM last night and was told we would have a plumber by approximately 7-7:30pm! Still NO PLUMBER! it's now after 10pm! Called TJM again for the third time and got no answer, so I left a voicemail asking for an update and never received a call back.”
Mid-job pricing changes reported: agreed price then inflated after scope started, with additional charges for items already quoted.
Cited in 1 of the 90 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 90 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“3times did not show up not only at scheduled time, but at all.”
“The repair we called them for went well, but our bathroom sink stopped working after work was complete. They had to take the sink apart to complete repairs, and despite it being fine prior to work starting we were left with a nonfunctional faucet. We understood the repair took a while with the office having covid, which in their opinion may have exacerbated the issue, but after many attempts to schedule them to come …”
“I hired TJM Sewer & Plumbing for a sump discharge project and paid a $5,000 deposit toward a $10,000 job. The design submitted by TJM Sewer & Plumbing was rejected because it did not comply with Village code. After meeting with the Village Engineer myself, I prepared and submitted a revised non-compliant plan that was allowed to proceed under a waiver. TJM Sewer & Plumbing did not prepare or submit an approved …”
Positive
“I would highly recommend TJM Sewer & Plumbing. Todd called me back the very day I left a message. They were here in a couple days to do the work. They were fast, clean and efficient. Christian was the one in charge of the appoint and he was pleasant and explained everything before he did it. We had 4 new faucets put in and they were in and out in about 2 hours. I will hire them again.”
“Get service and excellent work.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Dec 2024.
Across platforms
Google 4.3 but low consistency score (0.384) — 17 of 90 analyzed reviews are 1-star billing and no-show complaints that significantly contradict the majority positive signal.
Should you hire TJM Sewer and Plumbing?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own TJM Sewer and Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
TJM Sewer and Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Algonquin · Geneva · Burlington · Aurora