Andersen Plumbing, Heating and AC Repair
Plumber · St. Charles, IL · Open 24 hours per Google listing
Our verdict
4.9★ across 1,727 reviews; all 5 analyzed are 5-star with workmanship cited in 2 and fast response in 1 — technicians named individually (Nate, Zach, Jon, Cesar, Joe, Evan, Michelle) with consistent multi-visit satisfaction across different house issues.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #6 of 15 plumbers we've reviewed in Geneva, IL · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Thorough diagnosis with no pressure: furnace inspection showed photos of issues, options prioritized by urgency without pushing unnecessary repairs — confirmed across 2 of 5 reviews.
2 cited reviews
“Jon and Cesar came out to diagnose a noise I heard coming from the furnace. They arrived quickly, were polite and professional and did a thorough inspection of the entire furnace. They offered me different options on what to repair urgently and what should be addressed but could wait a bit longer. They were not pushy at all and explained everything thoroughly while showing me pictures of what they were seeing.”
“Joe replaced our sump pump and was outstanding to work with. He took the time to educate us, clearly laid out all of our options, and explained the trade-offs so we could make an informed decision—no pressure, just solid guidance. We've had Anderson out to our house multiple times over the past few months for different issues, and each experience has been consistently superb.”
Consistent quality across multiple visits: reviewer used company multiple times over several months for different issues and rated each experience 'consistently superb.'
1 cited review
“Joe replaced our sump pump and was outstanding to work with. He took the time to educate us, clearly laid out all of our options, and explained the trade-offs so we could make an informed decision—no pressure, just solid guidance. We've had Anderson out to our house multiple times over the past few months for different issues, and each experience has been consistently superb.”
Clear communication: identified leak source with step-by-step explanation, bathtub faucet installed with meticulous cleanup per 2 of 5 reviews.
1 cited review
“We had an outstanding experience working with Joe Harkins. From the moment he arrived, he demonstrated a high level of professionalism, knowledge, and attention to detail. He took the time to thoroughly assess our home and carefully identify the source of the leak, explaining each step of the process in a clear and reassuring manner.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“I recently had a bathtub faucet installed by Andersen, and I couldn’t be happier with the experience. Evan and Michelle were professional, courteous, and clearly knew what they were doing. They took the time to make sure everything was installed properly and working perfectly before they left. Their workmanship was clean and precise, and they made sure the area was spotless when the job was finished. It’s clear …”
“Nate & Zach were great! They were on time, very polite and very knowledgeable. Immediately was able to identify the issue and provide a solution. Walked me through everything in a way I understood. Great service all around! “Im just a girl” lol and I was able to explain the issue no problem to my husband as well. 10/10!!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 1,727 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire Andersen Plumbing, Heating and AC Repair?
Best for
- Emergency and same-day calls
- Complex installs and remodels
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Andersen Plumbing, Heating and AC Repair?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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