Good Call Plumbing
Plumber · Batavia, IL
Our verdict
4.9 stars / 77 reviews; BBB A+ accredited; fast_response=22 across 100 analyzed reviews, sump pump failure answered within 1 hour on a Sunday, but slow_response=5 and a documented 2-week wait plus $180 service call with no follow-up quote.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #14 of 15 plumbers we've reviewed in Geneva, IL · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
fast_response theme in 22 of 100 analyzed reviews; Sunday sump pump emergency answered and technicians on-site within 1 hour.
1 cited review
“We experienced a sump pump failure on a Sunday after a ton of rain -- water was all over the basement floor. Called Good Call and they arrived within an hour! They replaced our old sump pump (only 3 years old!) at a reasonable price for a Sunday emergency call.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Sewer specialty with 11 mentions; cast iron pipe replacement and re-routing completed with full explanation and cleanup noted in 1 detailed review.
1 cited review
“A simple sewer clean-out turned into a major repair including replacing old corroded cast iron pipes and re-routing other plumbing for simple flow and connection to the main line. Good Call got us on the schedule ASAP. The plumbers are smart polite friendly and took the time to explain everything. They cleaned everything up and we are completely happy with their high standard of work.”
Communication theme in 9 of 100 reviews; after-hours callback and next-morning sewer gas fix documented.
1 cited review
“The smell of sewer gas filled the basement. Good Call Plumbing was very responsive, called me back after hours and issue was fixed the next morning.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1-star review: 2-week wait to view a shower leak, $180 service call charged, then 5+ days passed with no quote delivered and no record of it in their system when customer called to follow up.
“This company made us wait over 2 weeks to come look at a leak we had in our shower that coming through the ceiling. Guys came out and only looked at the issue for about 10 minutes, charged us $180 for the service call, and said they would send over a quote. 5 days later and still no quote. Called to follow up and they don't have a quote in their system.”
slow_response theme in 5 of 100 analyzed reviews; 1 review documents a 2-week wait to diagnose a shower leak, then a $180 service call with no quote issued 5+ days later.
“This company made us wait over 2 weeks to come look at a leak we had in our shower that coming through the ceiling. Guys came out and only looked at the issue for about 10 minutes, charged us $180 for the service call, and said they would send over a quote. 5 days later and still no quote. Called to follow up and they don't have a quote in their system.”
Expensive theme in 2 of 100 reviews; $200/hour labor rate flagged as 'very expensive' in 1 review.
Cited in 1 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“The request was for a whole house water filter to be replaced and filters added to the reverse osmosis system. The whole house water filter replacement was great. New valve before and after. However after the replacement of a few of the reverse osmosis filters, I was told my tank was bad and in need of replacement. They said there was no pressure at the tank and that could be seen by water trickling out of the …”
Positive
“Emergency call on New Years Eve. Frozen water pipes. Quick response. Did an excellent job in a difficult situation. Very professional”
“Had a gas leak on the main line coming from the gas meter. Called good call talked with the receptionist and had two technicians out right away. Brett and Ed did an exceptional job in a timely manner and at a reasonable price. Will definitely use good call in the further for my plumbing needs.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Dec 2017.
Across platforms
Should you hire Good Call Plumbing?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Good Call Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
More plumbers in Geneva, IL
Ability SepticCONDITIONALRanked #13 of 15 in Geneva · 4.6★ from 251 reviews with 82% positive sentiment; fair_pricing cited 7 times and workmans…Roto-Rooter Plumbing & Water CleanupLOOK ELSEWHERERanked #15 of 15 in Geneva · 4.8★ Google from 3,094 reviews, but analyzed sample is 53% negative — pricing complaints d…See all 15 plumbers we've reviewed in Geneva, IL →
Nearby: Geneva · Big Rock · Cortland · Burlington