Expert Plumbing Service, Inc.
Plumber · Lockport, IL · Open 24 hours per Google listing
Our verdict
4.6-star Google rating across 200 reviews; 5 analyzed show all-positive with repeat-customer loyalty — office staff (Christine) praised for scheduling responsiveness, and technician Brian cited by name across multiple returning customers.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Long-term repeat-customer retention across multiple property types: multi-building landlord uses them regularly for varied repairs due to old pipes and well water challenges.
2 cited reviews
“I've used Expert Plumbing a lot for my buildings for a variety things and highly recommend them. Quick turn around, good pricing, and quality workmanship. We have terrible well water and old pipes so I'm sure I will continue to use them on a regular basis for the foreseeable future.”
“Brian is my plumber and Christine is the warm, friendly and efficient voice that makes sure I get him for my plumbing needs. So far I have gotten two new toilets, a sump pump, a hose spigot, and multiple drain cleanings over a period of years. Christine makes sure I get my plumber and my times.”
Office responsiveness praised in 2 of 5 reviews: calls answered quickly, problems diagnosed on first call, and service tech scheduled immediately.
1 cited review
“Christine give PROMPT, Friendly and efficient service to her customers. because of her and her technicians, I have used Expert Plumbing Service several times and have recommended this company to several persons”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“I found your service to be exceptional. You answered my call, listened to my problem and scheduled a service tech immediately. I have had your firm take care of several problems over the past few years, and have been extremely pleased with your service. Thank you.”
“Thank you Expert Plumbing for the excellent service and quick response this week. Brian discovered a problem with the shut off valves under our kitchen sink and installed new ones. Then, he installed the new kitchen faucet that we had for a while. His friendly manor and professionalism was outstanding. Everything was cleaned up well after. We will definitely have Expert Plumbing and hopefully Brian back to do …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 200 reviews so far. Treat this as a first read.
Newest review in our sample: Jan 2026.
Should you hire Expert Plumbing Service, Inc.?
Best for
- Emergency and same-day calls
Hire if
- You need a plumber who actually shows up when scheduled
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need warranty-grade work on a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Expert Plumbing Service, Inc.?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Expert Plumbing Service, Inc.isn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Plainfield · Aurora · Shorewood · Homer Glen