The 15 plumbers serving Burlington, ranked.

We read 1,908 reviews across Google, Yelp and BBB for the 60 plumbers serving Burlington — including the one-star reviews other directories bury — and ranked them the way we'd rank them for a friend. 32 of the 60 list 24/7 hours — but "open 24 hours" on a Google profile and "answered at 2 a.m." in a customer review are not the same claim, and we quote the reviews that tell you which is which. Rankings are not for sale.

Burlington's problem isn't finding a plumber; it's telling them apart — the median rating here is 4.9, and when everyone has five stars, the stars stop helping. 32 of these companies carry 100+ reviews — enough history for real patterns to show. The patterns differ more than the ratings do: 28 of the 60 have a repeated complaint pattern in their reviews — quotes that grew mid-job, unreturned callbacks — flagged and quoted on their cards below. One number worth knowing: only one company in this radius — Community Plumbing Company — sits below 4.0 (3.9). Across the reviews we analyzed, the work named most often is water heaters and sewer work.

Updated Jul 11, 202620-mile radius of downtown BurlingtonHow we rank

How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 1,055 reviews across 15 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Water everywhere right now? Shut off your main valve first, then jump to the 24/7 picks ↓. Every plumber below is one tap to call.

Only need the after-hours list? See the 24/7 plumbers serving Burlington →

Our top picks

Consistent evidence of showing up, honest pricing, and work that lasts

J&R Herra Heating, Cooling, & Plumbing

Top pick

4.9 (823 Google reviews) 16.4 mi from downtown BurlingtonNot a 24/7 shop

Our take — how we form it

4.9★ on 823 reviews; all 5 analyzed are 5-star with fast_response cited 4 times — tech arrived in under 30 minutes after-hours, and a repair completed in under 1 hour that previously took 5+ hours by another company.

Rating mix — of the 5 reviews we analyzed823 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 823 reviews so far. Treat this as a first read.

What reviewers keep saying

Sub-30-minute dispatch after-hours: job complete within 2 hours of call including after-hours callback; personal tech bio text sent before arrival builds trust (cited in 1 of 5 reviews)
Dramatically faster than prior providers — one job done correctly in under an hour vs. 5+ hours by previous plumber who still didn't fix it right (cited in 1 of 5 reviews)
Water heater replacement quoted within the hour at a reasonable price with same-day-or-next-day scheduling (cited in 1 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“I had a water heater that needed to be replaced. J&R Herra got back to me within an hour with a quote at a reasonable price. They sent a technician out within one working day to replace the old unit and they added a couple of bells and whistles. Their …”

KERRY CRABBE · ★★★★★ · Google · Mar 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 823 reviews · newest from Mar 2026

(630) 474-8806

Full report →Website ↗

Turner Plumbing

Top pick

5.0 (117 Google reviews) 8.4 mi from downtown BurlingtonNot a 24/7 shop

Our take — how we form it

Perfect 5.0★ across 117 reviews with reviewConsistency=0.958 and 98.9% positive sentiment; fast_response=24 and 9 same-day visits cited — owner Dylan personally takes Sunday-night emergency calls and returns to finish jobs.

Rating mix — of the 15 reviews we analyzed117 total on Google

5★14

4★0

3★0

2★0

1★1

What reviewers keep saying

Sunday-night emergency calls answered by owner Dylan directly, with next-morning follow-through; also handled sewer repair that 'no other company would touch' (themeCounts.fast_response=24). (cited in 2 of 94 reviews)
Fair pricing cited in 5 of 94 analyzed reviews (themeCounts.fair_pricing=5); waived truck roll fee for customer who couldn't afford full system replacement; beats competition pricing per reviewer. (cited in 3 of 94 reviews)
Communication praised in 11 of 94 reviews (themeCounts.communication=11); same-day quote to installation on toilet replacement; kept customer informed of scope and timeframe on arrival. (cited in 3 of 94 reviews)

What reviewers complain about

One reviewer mentions 'sticker shock' on pricing despite overall positive experience; one review notes pricing is 'not the cheapest' — owner himself cites this in quoted text. (2 of 94 reviews)

What reviewers praise

“I would recommend Turner Plumbing to anyone. Very polite and on time and cleaned up before he left.”

Trudi Francik · ★★★★★ · Google · Dec 2024

The most critical take we found

“Way too o erpriced. I wont be returning”

Kelly Khurram · ★ · Google · Dec 2025

We read 94 of 117 reviews · newest from Dec 2024

(630) 246-4832

Full report →Website ↗

Advantage Plumbing, Heating & Air Conditioning

Top pick24/7 per Google listing

4.7 (4,104 Google reviews)4.5 on Yelp (76) 14.5 mi from downtown Burlington

Our take — how we form it

Advantage Plumbing (Four Seasons affiliate): 4.7 stars on 4,104 reviews; same-day HVAC and plumbing dispatch confirmed, technicians praised by name across multiple reviews, and weekend calls documented — though pricing runs above average.

Rating mix — of the 15 reviews we analyzed4,104 total on Google

5★9

4★1

3★0

2★1

1★4

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

What reviewers keep saying

Same-day appointment confirmed for toilet, water heater, and HVAC jobs across multiple reviews; within-2-hour evaluation dispatch in 1 review. (cited in 3 of 100 reviews)
Weekend availability confirmed across multiple reviews — Jay took weekend emergency calls; Edward fixed sump pump on a weekend. (cited in 2 of 100 reviews)
Jason found 2 additional plumbing issues during same service call and fixed all three during a single visit. (cited in 1 of 100 reviews)

What reviewers complain about

Pricing described as a bit steep in 2 reviews — quality confirmed but cost is higher than some competitors. (2 of 100 reviews)

What reviewers praise

“I’m a new homeowner and six months into homeownership the thermostat and sensor on the old 9 year old water tank died. I called Four Seasons and they were out within 2 hours to evaluate my situation and make recommendations. I could either repair the old …”

Matthew Kooperman · ★★★★★ · Google · Feb 2026

The most critical take we found

“Does good work but charges a bomb for it. Initial assessment may be a cheap $29 but final check will be in thousands. Will literally loot you if you do not have enough knowledge about fair pricing. The services are not worth it.”

Eric S. · ★ · Yelp · Aug 2014

We read 100 of 4,104 reviews · newest from Feb 2026

(847) 994-4761

Full report →Website ↗

Lifeline Plumbing, Heating & Cooling

Top pick24/7 per Google listing

4.9 (3,281 Google reviews) 14.4 mi from downtown Burlington

Our take — how we form it

4.9 stars across 3281 reviews; BBB A+ accredited; water heater replaced under 24 hours in 1 reviewed quote, sewer line collapse diagnosed and scheduled next day, fast_response in 2 of 5 analyzed quotes.

Rating mix — of the 5 reviews we analyzed3,281 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 3,281 reviews so far. Treat this as a first read.

What reviewers keep saying

Sub-24-hour water heater turnaround documented — hot water out in the evening, new heater installed by next day, with office proactively setting timing expectations. (cited in 1 of 5 reviews)
Sewer line collapse diagnosed on first visit with next-day start confirmed in 1 reviewed quote. (cited in 1 of 5 reviews)
Technicians protect surfaces before work and clean up afterward; sewer tech tested all drains multiple times post-repair before leaving. (cited in 1 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Miguel, our technician, was absolutely great. He was professional, knowledgeable and very courteous. He immediately assessed the issue with our sewer line and proposed a solution. He explained everything well (without talking down to us) and gave us the cost …”

Vilia Drazdys · ★★★★★ · Google · Mar 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 3,281 reviews · newest from Mar 2026 · BBB A+ accredited

(847) 802-8401

Full report →Website ↗

River City Plumbing, LLC

Top pick

4.9 (738 Google reviews) 19.3 mi from downtown BurlingtonNot a 24/7 shop

Our take — how we form it

4.9★ across 738 reviews, BBB A+ accredited; 86 of 87 analyzed reviews are 5-star — weekend basement backup resolved in under 2 hours via text, and reviewers specifically praise no-upsell honesty across 3 fair_pricing mentions.

Rating mix — of the 15 reviews we analyzed738 total on Google

5★15

4★0

3★0

2★0

1★0

What reviewers keep saying

fast_response theme in 20 of 87 analyzed reviews — weekend basement backup resolved start-to-finish in under 2 hours via the company's text system; technicians routinely described as on-time or early. (cited in 3 of 87 reviews)
Workmanship cited in 20 of 87 reviewed accounts with injector pump replacement completed in 1 hour and drain/toilet diagnosis resolved same visit; no upsell pressure noted in 3 reviews. (cited in 3 of 87 reviews)
Proactive customer-identification texts before arrival — tech photo sent ahead so customers know who is coming; praised explicitly in 1 review as a trust-building feature. (cited in 1 of 87 reviews)

What reviewers complain about

Follow-through on estimates unreliable in at least 1 case — one 3-star review describes waiting for a promised softener system estimate that never arrived. (1 of 87 reviews)

What reviewers praise

“I am so grateful to Dustin Bradley & River City Plumbing. 5 stars for high quality work, professionalism, very fair about fees, super fast at responding and resolving the problem, and excellent clean up,! Specifically, I contacted them to diagnosis and …”

Michelle · ★★★★★ · Google · Mar 2026

The most critical take we found

No critical reviews among the 15 we analyzed — there is nothing negative to quote yet.

We read 87 of 738 reviews · newest from Mar 2026 · BBB A+ accredited

(630) 429-8704

Full report →Website ↗

Bulldog Plumbing, Inc.

Top pick

5.0 (688 Google reviews)4.4 on Yelp (28) 19.2 mi from downtown BurlingtonNot a 24/7 shop

Our take — how we form it

5★ on 688 reviews — 92 of 100 analyzed are 5-star; pre-appointment text confirmation with plumber name; bills came in at or below quote in multiple reviews; 5 expensive mentions offset by 7 fair_pricing across 100.

Rating mix — of the 15 reviews we analyzed688 total on Google

5★9

4★1

3★0

2★1

1★4

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

1 surprise fee complaint (themeCounts.surprise_fees=1): customer received extras installed and charged without consent; owner partially resolved with discount but full overcharge not reversed (2 of 100 reviews)
Pricing runs above average: themeCounts.expensive=5 across 100 reviews; $390 garbage disposal install called expensive by one reviewer (2 of 100 reviews)

To be fair

Pre-appointment communication: tech name provided at booking, day-before confirmation text, early arrivals common — cited in at least 1 detailed review (cited in 1 of 100 reviews)
Bills at or below estimate: job priced at ~$275, came in less; sump pump repair correcting prior plumber's bad install without price gouging cited (cited in 3 of 100 reviews)
Same-day response and follow-up call the day after to confirm satisfaction cited in review (cited in 1 of 100 reviews)

What reviewers praise

“I own a dog grooming business in Batavia. Our main hot water heater wasn't working. This is the busiest week of the year. Christmas! I heard great things about Bull Dog Plumbing. I called and they came out. They were very nice, accommodating and …”

Dawn M. · ★★★★★ · Yelp · Dec 2017

The most critical take we found

“Called for a quote to install a back up sump system he came out and said he would call us back that was the last we heard from them. My husband did call a week later said he was looking for a part and we never heard back from them. Would not recommend. …”

Joe B. · ★ · Yelp · Jul 2016

We read 100 of 688 reviews · newest from Dec 2017

(630) 313-9109

Full report →Website ↗

Dundee Services Inc

Top pick24/7 per Google listing

5.0 (85 Google reviews) 14.1 mi from downtown Burlington

Our take — how we form it

Small operator (Peter) with a perfect 5.0 across 85 Google reviews — but evidence quotes are heavily HVAC (AC, furnace, boiler), not plumbing. Reviewers cite short-notice arrivals, fair pricing, and a Sunday-morning holiday-weekend save. No BBB accreditation on file.

Rating mix — of the 15 reviews we analyzed85 total on Google

5★15

4★0

3★0

2★0

1★0

What reviewers keep saying

Peter showed up on very short notice and corrected the problem quickly at a fair price (cited in 2 of 71 reviews)
Came out Sunday morning of a holiday weekend after an SOS call to get a customer's AC running again (cited in 1 of 71 reviews)
Spent three days problem-solving an old AC system and kept the customer updated by call throughout (cited in 1 of 71 reviews)

What reviewers complain about

Most cited work in the evidence quotes is HVAC (AC, furnace, boiler, ducts) rather than plumbing — limited plumbing-specific track record visible (4 of 71 reviews)
One emergency call took 2 hours for Peter to arrive on site before evaluation could begin (1 of 71 reviews)

What reviewers praise

“My company Safe Harbor Realty used Dundee for emergency heat situations in Arlington Heights And other suburbs. He was very quick to respond. The call was professional, prompt and he has and was and is very reliable. We still use him to this day and are very …”

Kristina Morales · ★★★★★ · Google · Dec 2021

The most critical take we found

No critical reviews among the 15 we analyzed — there is nothing negative to quote yet.

We read 71 of 85 reviews · newest from Dec 2021

(224) 770-1710

Full report →Website ↗

Mark's Plumbing Inc.

Top pick

5.0 (78 Google reviews) 19.4 mi from downtown BurlingtonNot a 24/7 shop

Our take — how we form it

Perfect 5.0 across 78 reviews — 73 of 73 analyzed are 5-star, fast_response cited 15 times, phone/email quotes (no in-person estimate fee), and final invoice matches quote every time.

Rating mix — of the 15 reviews we analyzed78 total on Google

5★15

4★0

3★0

2★0

1★0

What reviewers keep saying

Quotes via phone/email without requiring a paid site visit — cited as competitive advantage vs. competitors in 1 review; fast_response=15 across 73 analyzed reviews. (cited in 2 of 73 reviews)
Estimate equals final invoice — cited in 1 of 12 evidence reviews; 20+ year repeat customers documented (aakSW91no30hHgXIxleo cites 20-year relationship). (cited in 2 of 73 reviews)
Handles wide range: water heaters (14 mentions), sump pumps (7), faucets (6), garbage disposal (4), emergency calls — themeCounts.professional=34. (cited in 2 of 73 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Mark’s work was superb. Easy to do business with, too. I would recommend to everyone looking for a great plumber who you can trust. The best part? he’s also a good all-around human. Now, if only I could find the Mark version of an auto mechanic. 😉”

Jim Mocchi · ★★★★★ · Google · Dec 2023

The most critical take we found

No critical reviews among the 15 we analyzed — there is nothing negative to quote yet.

We read 73 of 78 reviews · newest from Dec 2023

(630) 406-8900

Full report →Website ↗

Hansen Heating, Plumbing & Air

Top pick24/7 per Google listing

4.9 (254 Google reviews)4.3 on Yelp (16) 9.7 mi from downtown Burlington

Our take — how we form it

4.9★ across 254 reviews; water-heater mentioned 14 times and fast_response in 18 of 100 analyzed reviews, with weekend/emergency coverage confirmed; one 1-star review documents 3 consecutive Bradford White water heater installation failures over 6 years.

Rating mix — of the 15 reviews we analyzed254 total on Google

5★10

4★0

3★0

2★0

1★5

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Documented water heater installation errors: Bradford White heater replaced 3 times in 6 years, each failing; manufacturer told customer Hansen was not installing them correctly. Tech Shane cited as rude when questioned. (1 of 100 reviews)
Water heater installation quality disputed: 1-star reviewer reports 3 failed Bradford White installs over 6 years; manufacturer confirmed incorrect installation technique, including exhaust pitched without incline causing water buildup. (1 of 100 reviews)

To be fair

fast_response cited in 18 of 100 analyzed reviews — highest single theme count; same-day calls honored even on Sundays with upfront pricing for weekend surcharges. (cited in 3 of 100 reviews)
workmanship praised in 20 of 100 reviews; technicians explain findings, show customers the problem, and clean up after completing work. (cited in 3 of 100 reviews)
Weekend and evening emergency coverage confirmed: sewer backup resolved on a Friday evening; furnace failure handled on a Sunday with transparent cost disclosure. (cited in 2 of 100 reviews)

What reviewers praise

“Bruce did a great job today. He explained everything he did and cleaned up after him self. Great job Bruce.”

Harold Oelkers · ★★★★★ · Google · Dec 2025

The most critical take we found

“Very poor installation and service on our water heaters. They replaced a Bradford White water heater in our house 3 times over 6 years, and each one failed. When I talked with the manufacturer of the water heater, they said Hansen was not installing them …”

Tom Vedder · ★ · Google · Dec 2025

We read 100 of 254 reviews · newest from Dec 2025

(847) 669-5000

Full report →Website ↗

Worth a look — with caveats

Real strengths, but read the concerns first

Tidy Tank Plumbing, Sewer, and Septic

Caveats apply24/7 per Google listing

4.9 (1,131 Google reviews)3.9 on Yelp (43) 17.1 mi from downtown Burlington

Our take — how we form it

4.9★ across 1131 reviews and a BBB A+, but a recurring pricing complaint runs through the negatives: $521 for a 1-hour faucet reconnect and $600+ to swap a customer-supplied spigot.

Rating mix — of the 15 reviews we analyzed1,131 total on Google

5★8

4★0

3★0

2★1

1★6

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Surprise/high plumbing fees recur in negatives: one reviewer charged a $129 service fee with 'nothing' done, another $521 for a 1-hour faucet job (2 of 100 reviews)
A long-time pumping customer reports a scheduled, reminder-confirmed job was abandoned the day of the work (1 of 100 reviews)
Multiple 1-star reviews dispute plumbing pricing: $521 for a one-hour faucet reconnect and over $600 to install a customer-supplied spigot (2 of 100 reviews)

To be fair

45-minute arrival on a broken sump pump line with no upsell pressure (fast_response cited 12 times) (cited in 2 of 100 reviews)
Reviewers note clear explanations and photo-documented invoices on septic work (cited in 2 of 100 reviews)
Accommodated a weekend septic emergency by sending the last technician on the road (cited in 1 of 100 reviews)

What reviewers praise

“I called Tidy Tank plumbing because my sump pump line broke. Dan was here within 45 minutes. He looked at the obvious issue but then investigated further to make sure that there were no other related issues such as frozen drain lines, etc. He went through all …”

Terry A · ★★★★★ · Google · Jan 2026

The most critical take we found

“Ron's Tidy Tank managed to ruin a good customer relationship. We had been super happy with Ron's pumping service since we moved here almost 4 years ago. Recently we needed to have some emergency repairs done and they came out for a prompt estimate and …”

Gina W. · ★ · Yelp · Dec 2020

We read 100 of 1,131 reviews · newest from Jan 2026

(847) 443-5724

Full report →Website ↗

Air Man Heating, Cooling & Plumbing (Air Management Services Inc)

Caveats apply24/7 per Google listing

4.9 (306 Google reviews)4.3 on Yelp (16) 13.8 mi from downtown Burlington

Our take — how we form it

4.9★ across 306 reviews with 95/99 analyzed rated 5★; fast_response cited 15 times and workmanship 15 times, but 2 Yelp reviewers document repeated no-show scheduling failures spanning multiple days.

Rating mix — of the 15 reviews we analyzed306 total on Google

5★12

4★0

3★0

2★0

1★3

Why we're cautious

Two documented multi-day scheduling failures (2018 and 2024): customers told tech would arrive, no call and no show each day, with staff providing conflicting explanations. (2 of 99 reviews)
Unprofessional conduct tagged in 2 reviews alongside a 2024 1-star report of dispatcher providing phone number that didn't match customer's; management disorganization cited. (1 of 99 reviews)
Scheduling reliability flagged in 2 Yelp reviews: technicians no-showed without calls, then provided false explanations; no-call no-show pattern repeated over 3+ days. (2 of 99 reviews)

To be fair

Workmanship praised in 15 of 99 analyzed reviews; technicians described as thorough, knowledgeable, and detail-oriented across HVAC and plumbing work. (cited in 3 of 99 reviews)
Fast response signaled in 15 of 99 reviews; same-day-plumber mentioned 7 times; office proactively calls customers before tech arrival. (cited in 3 of 99 reviews)
Pricing rated fair in 5 reviews; plumber-cost mentioned 14 times and cheap-plumber 9 times, indicating consistent affordability perception. (cited in 1 of 99 reviews)

What reviewers praise

“Just wanted a fall check-up and cleaning. Making the appointment was handled courteously. When the service man was delayed arriving the office called to let us know he would be late and would I like to reschedule or wait an hour for him to arrive. …”

P W. · ★★★★★ · Yelp · Nov 2014

The most critical take we found

“I had used AM at my other home with no problems so when I moved to a newly constructed 2 bedroom 1 bath fully carpeted basement apartment in my son's home I called them about the possibility of a dehumidifier on the brand new furnace. They assigned Rep 1 and …”

Lindy T. · ★ · Yelp · Nov 2018

We read 99 of 306 reviews · newest from Nov 2014

(815) 568-1440

Full report →Website ↗

Ability Septic

Caveats apply24/7 per Google listing

4.6 (251 Google reviews)3.7 on Yelp (37) 18.7 mi from downtown Burlington

Our take — how we form it

4.6★ from 251 reviews with 82% positive sentiment; fair_pricing cited 7 times and workmanship 12 times, but 18% negative and reviewConsistency of 0.42 reveal a polarized customer base — 18 of 100 analyzed reviews are 1-star with slow-response and availability complaints.

Rating mix — of the 15 reviews we analyzed251 total on Google

5★8

4★0

3★0

2★0

1★7

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Website advertises 24/7 phone answering but at least one customer couldn't reach anyone the day after a holiday — gap between advertised and actual availability (1 of 100 reviews)
24/7 claim disputed: website says 24/7 but customer couldn't reach anyone the day after a holiday — no emergency coverage that day (1 of 100 reviews)
slow_response flagged in 3 reviews; 18 of 100 analyzed are 1-star — above-average complaint rate for a 4.6★ business (1 of 100 reviews)

To be fair

fair_pricing cited in 7 reviews; 35-year loyal customer cites courteous staff, fair prices, and prompt scheduling consistently (cited in 3 of 100 reviews)
workmanship cited in 12 reviews; septic cleanouts and pump replacements praised for thoroughness and site cleanliness (cited in 3 of 100 reviews)
Holiday-weekend emergency response: answered when no other company would pick up over a holiday weekend (cited in 1 of 100 reviews)

What reviewers praise

“My nephew needed septic pumped they showed up immediately!! In Lockport today ! Very good service!!!!!!!!”

Gary B. · ★★★★★ · Yelp · Dec 2018

The most critical take we found

“their website says all over it that they answer the phone 24/7. they in fact do not answer 24/7. while I understand today is the day after a holiday 24/7 to me would mean everyday. how can you have emergency services if you don't answer the phone?”

Brigette M. · ★ · Yelp · Dec 2022

We read 100 of 251 reviews · newest from Dec 2018

(331) 757-6258

Full report →Website ↗

Good Call Plumbing

Caveats apply

4.9 (77 Google reviews)4.5 on Yelp (34) 12.1 mi from downtown BurlingtonNot a 24/7 shop

Our take — how we form it

4.9 stars / 77 reviews; BBB A+ accredited; fast_response=22 across 100 analyzed reviews, sump pump failure answered within 1 hour on a Sunday, but slow_response=5 and a documented 2-week wait plus $180 service call with no follow-up quote.

Rating mix — of the 15 reviews we analyzed77 total on Google

5★12

4★0

3★0

2★0

1★3

Why we're cautious

1-star review: 2-week wait to view a shower leak, $180 service call charged, then 5+ days passed with no quote delivered and no record of it in their system when customer called to follow up. (1 of 100 reviews)
slow_response theme in 5 of 100 analyzed reviews; 1 review documents a 2-week wait to diagnose a shower leak, then a $180 service call with no quote issued 5+ days later. (1 of 100 reviews)
Expensive theme in 2 of 100 reviews; $200/hour labor rate flagged as 'very expensive' in 1 review. (1 of 100 reviews)

To be fair

fast_response theme in 22 of 100 analyzed reviews; Sunday sump pump emergency answered and technicians on-site within 1 hour. (cited in 2 of 100 reviews)
Sewer specialty with 11 mentions; cast iron pipe replacement and re-routing completed with full explanation and cleanup noted in 1 detailed review. (cited in 1 of 100 reviews)
Communication theme in 9 of 100 reviews; after-hours callback and next-morning sewer gas fix documented. (cited in 1 of 100 reviews)

What reviewers praise

“Emergency call on New Years Eve. Frozen water pipes. Quick response. Did an excellent job in a difficult situation. Very professional”

Matthew Holley · ★★★★★ · Google · Dec 2017

The most critical take we found

“This company made us wait over 2 weeks to come look at a leak we had in our shower that coming through the ceiling. Guys came out and only looked at the issue for about 10 minutes, charged us $180 for the service call, and said they would send over a …”

Treasured Art · ★ · Google · Oct 2023

We read 100 of 77 reviews · newest from Dec 2017 · BBB A+ accredited

(630) 365-6500

Full report →Website ↗

Roto-Rooter Plumbing & Water Cleanup

Caveats apply24/7 per Google listing

4.9 (1,156 Google reviews) 18.7 mi from downtown Burlington

Our take — how we form it

5 of 5 analyzed reviews are 5-star; sewer/drain work in 2 reviews with teams spending 5+ hours on root intrusion — solid for main-line jobs, but thin evidence base (5 of 1,156 total reviews analyzed).

Rating mix — of the 5 reviews we analyzed1,156 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 1,156 reviews so far. Treat this as a first read.

What reviewers keep saying

Sewer line root intrusion handled thoroughly in 2 reviews — teams ran pipes multiple times to guarantee full clearance, not just symptom relief. (cited in 2 of 5 reviews)
Professional theme in 4 of 5 reviews; technicians consistently cited for explaining causes and preventive steps, not just fixing the immediate issue. (cited in 4 of 5 reviews)

What reviewers complain about

Pricing flagged as 'a bit steep' (around $700+) in one review for root-clearing work that required multiple passes — cost could surprise budget-conscious customers. (1 of 5 reviews)

What reviewers praise

“Bruno & Steve were very helpful not only at talking me through what caused our main line slowness/backup, but also daily preventative measures. We were also able to talk through bigger picture needs down the line. Our home is an investment, and they were easy …”

Mary Hawkins · ★★★★★ · Google · Feb 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 1,156 reviews · newest from Feb 2026

(815) 272-2879

Full report →Website ↗

Complete Plumbing Services, Inc.

Caveats apply24/7 per Google listingSmall track record

4.8 (21 Google reviews) 8.0 mi from downtown Burlington

Our take — how we form it

4.8★ across 21 reviews; 15 of 16 analyzed are 5★ — multi-year repeat customers cite water heater installs at fair prices, sewer/sump pump work, and detailed written estimates; one ghost incident on a quote request flagged.

Rating mix — of the 15 reviews we analyzed21 total on Google

5★14

4★0

3★0

2★0

1★1

Why we're cautious

With only 21 reviews, the single ghost incident (0VlrSFMJSda0dffazsdV: ghosted twice since August) represents a pattern worth flagging for new customers needing timely quotes (1 of 16 reviews)
Unresponsive to quote requests at times: one reviewer was ghosted twice over a 3-month period when seeking a water heater replacement quote (1 of 16 reviews)

To be fair

Repeat customers across 5-6 service calls confirm consistent quality; water heater replacement cited as 'very professional, for a fair price' with zero problems (cited in 1 of 16 reviews)
Detailed written estimates with multiple options; came in under estimated hours on at least one job, reducing final cost (cited in 1 of 16 reviews)
Owner Tina personally followed up post-job; went above scope to research and connect customer with a specialist for a service they couldn't handle (cited in 1 of 16 reviews)

What reviewers praise

“Replaced sewer ejector pump. Nick did a great job. Very professional and friendly.”

Craig Nelson · ★★★★★ · Google · Dec 2020

The most critical take we found

“Have been trying to get a quote for a water heater replacement since August 3rd and have been ghosted twice now. I will take my business elsewhere.”

Anna Hauck · ★ · Google · Oct 2023

We read 16 of 21 reviews · newest from Dec 2020

(630) 629-0780

Full report →Website ↗

Also serving Burlington — not enough reviews to rank

We don't rank a plumber until we've read enough reviews to have an opinion. Ratings below are Google's, not ours.

Suburban Sewer & Septic Inc. 4.8 (48 Google reviews) · Marengo · 12.4 mi Call

JB Plumbing 4.8 (16 Google reviews) · Woodstock · 17.4 mi Call

Toppel Plumbing Inc 4.2 (15 Google reviews) · Marengo · 7.6 mi Call

D & D Plumbing Company 4.4 (14 Google reviews) · Crystal Lake · 15.7 mi Call

On Point Plumbing 5.0 (11 Google reviews) · Marengo · 18.9 mi Call

Mendel Plumbing, Heating & Electric 4.9 (2,838 Google reviews) · St. Charles · 14.2 mi Call

A&P Grease Trappers, Inc 4.6 (112 Google reviews) · Batavia · 18.7 mi Call

Cork's Plumbing, Heating, & Cooling 4.7 (67 Google reviews) · Marengo · 10.8 mi Call

Zenks Plumbing LLC 4.7 (15 Google reviews) · Marengo · 13.1 mi Call

TJM Sewer and Plumbing 4.3 (79 Google reviews) · South Elgin · 16.6 mi Call

Community Plumbing Company 3.9 (25 Google reviews) · Woodstock · 18.9 mi Call

Aqua Knight Plumbing, Sewer, HVAC Services & Protection 4.9 (361 Google reviews) · Schaumburg · 18.0 mi Call

Matthews Plumbing Service 5.0 (80 Google reviews) · Hanover Park · 19.8 mi Call

Scott Marhofke Plumbing 4.9 (54 Google reviews) · Bartlett · 19.4 mi Call

Callahan Plumbing & Electric 4.8 (36 Google reviews) · Bartlett · 17.7 mi Call

Benjamin Franklin Plumbing 5.0 (33 Google reviews) · Schaumburg · 15.9 mi Call

Restore Plumbing and Drain 4.9 (693 Google reviews) · Elgin · 12.1 mi Call

Amy Home Services 4.8 (485 Google reviews) · Algonquin · 13.5 mi Call

1-Tom-Plumber 4.9 (418 Google reviews) · Algonquin · 15.7 mi Call

Titan Plumbing & Drain Services 4.8 (327 Google reviews) · St. Charles · 16.9 mi Call

Flotek Plumbing 5.0 (258 Google reviews) · St. Charles · 15.7 mi Call

Alexander Plumbing 5.0 (244 Google reviews) · Elgin · 13.7 mi Call

Restoration Plumbing Inc. 5.0 (188 Google reviews) · St. Charles · 18.5 mi Call

A.C.T. Plumbing & Property Management, Inc. 5.0 (174 Google reviews) · Algonquin · 6.7 mi Call

Euro Plumbing & Sewer, LLC 4.9 (146 Google reviews) · Algonquin · 15.9 mi Call

Fox Valley Plumbing & Backflow 4.8 (124 Google reviews) · Elgin · 14.5 mi Call

Convenient Plumbing 4.9 (68 Google reviews) · Elgin · 14.1 mi Call

Drainmaster Sewer & Plumbing LLC 5.0 (38 Google reviews) · Elgin · 14.2 mi Call

Anchor Plumbing Inc 5.0 (23 Google reviews) · Elgin · 12.0 mi Call

MPT Plumbing Inc 4.9 (666 Google reviews) · Algonquin · 15.7 mi Call

H.R. Stewart Inc 4.9 (574 Google reviews) · Cary · 19.1 mi Call

Tom's Plumbing Inc 4.9 (478 Google reviews) · Elgin · 14.9 mi Call

A&W Plumbing, Inc. 4.9 (449 Google reviews) · Algonquin · 16.0 mi Call

Crystal Clear Plumbing 5.0 (347 Google reviews) · Algonquin · 17.2 mi Call

J. Blanton Plumbing, Sewer & Drain 4.8 (278 Google reviews) · Algonquin · 12.5 mi Call

J. Blanton Plumbing, Sewer & Drain 4.8 (232 Google reviews) · Elgin · 11.9 mi Call

FJ Bero & Co. Plumbing 4.9 (50 Google reviews) · Elgin · 11.9 mi Call

Blue Whale Backflow, Plumbing, & Excavating 4.5 (46 Google reviews) · Geneva · 18.7 mi Call

A&T Plumbing Inc.& Son 4.9 (33 Google reviews) · Algonquin · 15.0 mi Call

Schambach Plumbing & Heating 5.0 (20 Google reviews) · Elgin · 8.6 mi Call

Superior Rooter Plumbing Elgin 5.0 (19 Google reviews) · Elgin · 16.2 mi Call

Dorr Plumbing & Heating LLC 5.0 (5 Google reviews) · St. Charles · 15.0 mi Call

J. Blanton Plumbing, Sewer and Drain 4.8 (178 Google reviews) · St. Charles · 17.0 mi Call

HD Plumbing and Heating Inc. 4.2 (33 Google reviews) · Elgin · 13.2 mi Call

Elgin Plumbing & Drain Services 5.0 (22 Google reviews) · Elgin · 11.5 mi Call

What reviewers complain about in Burlington

The repeated complaint patterns our read surfaced, business by business — each links to the card where the supporting quotes live. How we find these →

Bulldog Plumbing, Inc. — 1 surprise fee complaint (themeCounts.surprise_fees=1): customer received extras installed and charged without consent; owner partially resolved with discount but full overcharge not reversed
Hansen Heating, Plumbing & Air — Documented water heater installation errors: Bradford White heater replaced 3 times in 6 years, each failing; manufacturer told customer Hansen was not installing them correctly. Tech Shane cited as rude when questioned.
Tidy Tank Plumbing, Sewer, and Septic — Surprise/high plumbing fees recur in negatives: one reviewer charged a $129 service fee with 'nothing' done, another $521 for a 1-hour faucet job
Tidy Tank Plumbing, Sewer, and Septic — A long-time pumping customer reports a scheduled, reminder-confirmed job was abandoned the day of the work
Air Man Heating, Cooling & Plumbing (Air Management Services Inc) — Two documented multi-day scheduling failures (2018 and 2024): customers told tech would arrive, no call and no show each day, with staff providing conflicting explanations.
Air Man Heating, Cooling & Plumbing (Air Management Services Inc) — Unprofessional conduct tagged in 2 reviews alongside a 2024 1-star report of dispatcher providing phone number that didn't match customer's; management disorganization cited.
Ability Septic — Website advertises 24/7 phone answering but at least one customer couldn't reach anyone the day after a holiday — gap between advertised and actual availability
Good Call Plumbing — 1-star review: 2-week wait to view a shower leak, $180 service call charged, then 5+ days passed with no quote delivered and no record of it in their system when customer called to follow up.

How we rank the plumbers on this page

We read the reviews — all of them we can get. For each plumber serving Burlington we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 1,055 reviews across 15 businesses.
Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.

Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

Areas served

The plumbers on this page also serve Genoa, Maple Park — this Burlington guide covers those areas.

Nearby city guides

Cortland, IL · 17 plumbers · 12 mi Marengo, IL · 56 plumbers · 14 mi Algonquin, IL · 152 plumbers · 15 mi Geneva, IL · 146 plumbers · 17 mi Garden Prairie, IL · 22 plumbers · 17 mi Big Rock, IL · 56 plumbers · 20 mi