DRF Water Heating Solutions
Plumber · Plainfield, IL · Open 24 hours per Google listing
Our verdict
Excellent emergency responsiveness and workmanship from top technicians, but pricing runs significantly high and quality control on installations is inconsistent.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #15 of 15 plumbers we've reviewed in Plainfield, IL · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
3 of 5 reviewers praise technician expertise and attention to detail, with flawless installations and proactive problem-solving.
1 cited review
“quick reaching out within the time, very informative of the process”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Fast emergency response: dispatcher reached customer within minutes of online request submission.
1 cited review
“quick reaching out within the time, very informative of the process”
Strong Google rating of 4.7/5 across 1512 reviews demonstrates broad positive reputation.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Disregard for customer property and site protocols: truck parked in unauthorized spot without permission and in restricted weight-limit area behind apartment complex.
“truck parked in my spot, no one asked permission”
Red flag
Poor responsiveness to customer concerns: after city inspector and multiple recommendations flagged condensation drainage defect, company was 'extremely difficult with customer service' and resistant to necessary corrections.
“no drain from the condensation port, lack of downward venting”
Pricing significantly above market: customer reported higher installation costs for low-grade water heater compared to competitors' top-tier brands in same area.
“no drain from the condensation port, lack of downward venting”
Installation quality control failures: water heater lacked proper condensation drainage and downward venting, requiring city inspector intervention and rework.
“no drain from the condensation port, lack of downward venting”
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Do not rely on this plumbing company for accurate installation and competitive pricing. They have a higher price for installation of a low grade water heater compared to other companies in Elgin area for even top end brands. The city inspector wanted to only do a partial approval after seeing that there was no drain from the condensation port of the power blower especially with their lack of downward venting to the …”
“Why this truck is parked in my spot ? No one asked me for permission. Why this truck is behind the apartments where trucks aren't allowed to come in due to weight and asphalt damage. Did any one or your driver asked if he can come in behind the building and just park in random spot ? Very professional 👌🏻”
Positive
“Matt and David were awesome. Matt explained everything perfectly, gave advice and recommended additional service which we needed to do anyway. They were respectful of the property, super friendly and real down to earth good guys. The customer service was excellent and the install went flawlessly.”
“Eric was outstanding from start to finish. He walked in cool, calm, collected and clearly knew his craft. New sink needed faucet, disposal, dishwasher hookup — everything was installed cleanly, tested under pressure, and left bone-dry. He explained what mattered, caught details before they became issues, and didn’t rush even with the holiday clock ticking. We got everything knocked out in time for the holidays, …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 1,512 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
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