The 15 plumbers serving Big Rock, ranked.

We read 850 reviews across Google, Yelp and BBB for the 56 plumbers serving Big Rock — including the one-star reviews other directories bury — and ranked them the way we'd rank them for a friend. 31 of the 56 list 24/7 hours — but "open 24 hours" on a Google profile and "answered at 2 a.m." in a customer review are not the same claim, and we quote the reviews that tell you which is which. Rankings are not for sale.

Big Rock's problem isn't finding a plumber; it's telling them apart — the median rating here is 4.9, and when everyone has five stars, the stars stop helping. 32 of these companies carry 100+ reviews — enough history for real patterns to show. The patterns differ more than the ratings do: 14 of the 56 have a repeated complaint pattern in their reviews — quotes that grew mid-job, unreturned callbacks — flagged and quoted on their cards below. One number worth knowing: TR Miller Heating, Cooling, Plumbing and Electrical alone carries 11,405 Google reviews — the deepest review base in this radius. Across the reviews we analyzed, the work named most often is water heaters and sewer work.

Updated Jul 11, 202620-mile radius of downtown Big RockHow we rank

How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 648 reviews across 15 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Water everywhere right now? Shut off your main valve first, then jump to the 24/7 picks ↓. Every plumber below is one tap to call.

Only need the after-hours list? See the 24/7 plumbers serving Big Rock →

Our top picks

Consistent evidence of showing up, honest pricing, and work that lasts

J&R Herra Heating, Cooling, & Plumbing

Top pick

4.9 (823 Google reviews) 15.1 mi from downtown Big RockNot a 24/7 shop

Our take — how we form it

4.9★ on 823 reviews; all 5 analyzed are 5-star with fast_response cited 4 times — tech arrived in under 30 minutes after-hours, and a repair completed in under 1 hour that previously took 5+ hours by another company.

Rating mix — of the 5 reviews we analyzed823 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 823 reviews so far. Treat this as a first read.

What reviewers keep saying

Sub-30-minute dispatch after-hours: job complete within 2 hours of call including after-hours callback; personal tech bio text sent before arrival builds trust (cited in 1 of 5 reviews)
Dramatically faster than prior providers — one job done correctly in under an hour vs. 5+ hours by previous plumber who still didn't fix it right (cited in 1 of 5 reviews)
Water heater replacement quoted within the hour at a reasonable price with same-day-or-next-day scheduling (cited in 1 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“I had a water heater that needed to be replaced. J&R Herra got back to me within an hour with a quote at a reasonable price. They sent a technician out within one working day to replace the old unit and they added a couple of bells and whistles. Their …”

KERRY CRABBE · ★★★★★ · Google · Mar 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 823 reviews · newest from Mar 2026

(630) 474-8806

Full report →Website ↗

Andersen Plumbing, Heating and AC Repair

Top pick24/7 per Google listing

5.0 (753 Google reviews) 9.6 mi from downtown Big Rock

Our take — how we form it

Andersen Plumbing, Heating & AC — perfect 5.0 on 753 reviews; no-upsell policy cited verbatim in 1 of 5 analyzed reviews; furnace installation quality praised by 3 reviewers; toilet replacement confirmed same week as HVAC job.

Rating mix — of the 5 reviews we analyzed753 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 753 reviews so far. Treat this as a first read.

What reviewers keep saying

No-upsell, transparent pricing: 1 of 5 reviews explicitly states 'no gimmicks, just give you exactly what you need for your house' with reasonable multi-furnace quotes (cited in 1 of 5 reviews)
Post-install follow-through: Kyle returned the day after installation to make minor adjustments on a 2-furnace job; reviewers cite consistent quality outcomes (cited in 2 of 5 reviews)
Same-week toilet replacement confirmed in 1 review alongside a concurrent HVAC installation with equally positive outcome (cited in 1 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Jon was extremely personable and very friendly. This guy loves his job! The quote we got from him was reasonable considering we needed two furnaces replaced. We’ve used Anderson’s for plumbing in the past and never had any issues, so we decided to try them …”

Dave Lach · ★★★★★ · Google · Feb 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 753 reviews · newest from Feb 2026

(630) 528-1343

Full report →Website ↗

Roto-Rooter Plumbing & Water Cleanup

Top pick24/7 per Google listing

4.8 (2,071 Google reviews) 13.5 mi from downtown Big Rock

Our take — how we form it

4.8★ on 2,071 Google reviews with BBB A+ accredited — 5 of 5 analyzed reviews are 5-star; technicians praised for thorough sewer-pipe replacement and clear communication, but pricing drew explicit complaints in 2 of 5 reviews.

Rating mix — of the 5 reviews we analyzed2,071 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 2,071 reviews so far. Treat this as a first read.

What reviewers keep saying

Supervisor Levi explained the issue clearly and walked customers through options, reducing stress on a complex job — communication praised in 2 of 5 analyzed reviews. (cited in 2 of 5 reviews)
Same-day arrival confirmed (within 3-4 hours of call) for emergency toilet overflow; technician left bathroom clean after job. (cited in 1 of 5 reviews)

What reviewers complain about

Pricing described as expensive in 1 review — "It wa..." (quote cut off) suggesting sticker shock after toilet repair; service quality praised but cost was a concern. (1 of 5 reviews)

What reviewers praise

“Our old (and only) toilet had not been working right for a couple months (partial flushes, tank running, etc). It finally got completely stopped up and started overflowing and we couldn't plunge it out! Roto- Rooter to the rescue! Our Technician, Marc, was …”

nancy anderson · ★★★★★ · Google · Mar 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 2,071 reviews · newest from Mar 2026 · BBB A+ accredited

(630) 463-9168

Full report →Website ↗

Andersen Plumbing, Heating and AC Repair

Top pick24/7 per Google listing

4.9 (1,727 Google reviews) 10.1 mi from downtown Big Rock

Our take — how we form it

4.9★ across 1,727 reviews; all 5 analyzed are 5-star with workmanship cited in 2 and fast response in 1 — technicians named individually (Nate, Zach, Jon, Cesar, Joe, Evan, Michelle) with consistent multi-visit satisfaction across different house issues.

Rating mix — of the 5 reviews we analyzed1,727 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 1,727 reviews so far. Treat this as a first read.

What reviewers keep saying

Thorough diagnosis with no pressure: furnace inspection showed photos of issues, options prioritized by urgency without pushing unnecessary repairs — confirmed across 2 of 5 reviews. (cited in 2 of 5 reviews)
Consistent quality across multiple visits: reviewer used company multiple times over several months for different issues and rated each experience 'consistently superb.' (cited in 1 of 5 reviews)
Clear communication: identified leak source with step-by-step explanation, bathtub faucet installed with meticulous cleanup per 2 of 5 reviews. (cited in 2 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Jon and Cesar came out to diagnose a noise I heard coming from the furnace. They arrived quickly, were polite and professional and did a thorough inspection of the entire furnace. They were able to figure out the issue and discussed with me the other things …”

Jeanette Hoffman · ★★★★★ · Google · Feb 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 1,727 reviews · newest from Feb 2026

(630) 557-8405

Full report →Website ↗

River City Plumbing, LLC

Top pick

4.9 (738 Google reviews) 15.4 mi from downtown Big RockNot a 24/7 shop

Our take — how we form it

4.9★ across 738 reviews, BBB A+ accredited; 86 of 87 analyzed reviews are 5-star — weekend basement backup resolved in under 2 hours via text, and reviewers specifically praise no-upsell honesty across 3 fair_pricing mentions.

Rating mix — of the 15 reviews we analyzed738 total on Google

5★15

4★0

3★0

2★0

1★0

What reviewers keep saying

fast_response theme in 20 of 87 analyzed reviews — weekend basement backup resolved start-to-finish in under 2 hours via the company's text system; technicians routinely described as on-time or early. (cited in 3 of 87 reviews)
Workmanship cited in 20 of 87 reviewed accounts with injector pump replacement completed in 1 hour and drain/toilet diagnosis resolved same visit; no upsell pressure noted in 3 reviews. (cited in 3 of 87 reviews)
Proactive customer-identification texts before arrival — tech photo sent ahead so customers know who is coming; praised explicitly in 1 review as a trust-building feature. (cited in 1 of 87 reviews)

What reviewers complain about

Follow-through on estimates unreliable in at least 1 case — one 3-star review describes waiting for a promised softener system estimate that never arrived. (1 of 87 reviews)

What reviewers praise

“I am so grateful to Dustin Bradley & River City Plumbing. 5 stars for high quality work, professionalism, very fair about fees, super fast at responding and resolving the problem, and excellent clean up,! Specifically, I contacted them to diagnosis and …”

Michelle · ★★★★★ · Google · Mar 2026

The most critical take we found

No critical reviews among the 15 we analyzed — there is nothing negative to quote yet.

We read 87 of 738 reviews · newest from Mar 2026 · BBB A+ accredited

(630) 429-8704

Full report →Website ↗

Bulldog Plumbing, Inc.

Top pick

5.0 (688 Google reviews)4.4 on Yelp (28) 13.3 mi from downtown Big RockNot a 24/7 shop

Our take — how we form it

5★ on 688 reviews — 92 of 100 analyzed are 5-star; pre-appointment text confirmation with plumber name; bills came in at or below quote in multiple reviews; 5 expensive mentions offset by 7 fair_pricing across 100.

Rating mix — of the 15 reviews we analyzed688 total on Google

5★9

4★1

3★0

2★1

1★4

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

1 surprise fee complaint (themeCounts.surprise_fees=1): customer received extras installed and charged without consent; owner partially resolved with discount but full overcharge not reversed (2 of 100 reviews)
Pricing runs above average: themeCounts.expensive=5 across 100 reviews; $390 garbage disposal install called expensive by one reviewer (2 of 100 reviews)

To be fair

Pre-appointment communication: tech name provided at booking, day-before confirmation text, early arrivals common — cited in at least 1 detailed review (cited in 1 of 100 reviews)
Bills at or below estimate: job priced at ~$275, came in less; sump pump repair correcting prior plumber's bad install without price gouging cited (cited in 3 of 100 reviews)
Same-day response and follow-up call the day after to confirm satisfaction cited in review (cited in 1 of 100 reviews)

What reviewers praise

“I own a dog grooming business in Batavia. Our main hot water heater wasn't working. This is the busiest week of the year. Christmas! I heard great things about Bull Dog Plumbing. I called and they came out. They were very nice, accommodating and …”

Dawn M. · ★★★★★ · Yelp · Dec 2017

The most critical take we found

“Called for a quote to install a back up sump system he came out and said he would call us back that was the last we heard from them. My husband did call a week later said he was looking for a part and we never heard back from them. Would not recommend. …”

Joe B. · ★ · Yelp · Jul 2016

We read 100 of 688 reviews · newest from Dec 2017

(630) 313-9109

Full report →Website ↗

Mark's Plumbing Inc.

Top pick

5.0 (78 Google reviews) 15.9 mi from downtown Big RockNot a 24/7 shop

Our take — how we form it

Perfect 5.0 across 78 reviews — 73 of 73 analyzed are 5-star, fast_response cited 15 times, phone/email quotes (no in-person estimate fee), and final invoice matches quote every time.

Rating mix — of the 15 reviews we analyzed78 total on Google

5★15

4★0

3★0

2★0

1★0

What reviewers keep saying

Quotes via phone/email without requiring a paid site visit — cited as competitive advantage vs. competitors in 1 review; fast_response=15 across 73 analyzed reviews. (cited in 2 of 73 reviews)
Estimate equals final invoice — cited in 1 of 12 evidence reviews; 20+ year repeat customers documented (aakSW91no30hHgXIxleo cites 20-year relationship). (cited in 2 of 73 reviews)
Handles wide range: water heaters (14 mentions), sump pumps (7), faucets (6), garbage disposal (4), emergency calls — themeCounts.professional=34. (cited in 2 of 73 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Mark’s work was superb. Easy to do business with, too. I would recommend to everyone looking for a great plumber who you can trust. The best part? he’s also a good all-around human. Now, if only I could find the Mark version of an auto mechanic. 😉”

Jim Mocchi · ★★★★★ · Google · Dec 2023

The most critical take we found

No critical reviews among the 15 we analyzed — there is nothing negative to quote yet.

We read 73 of 78 reviews · newest from Dec 2023

(630) 406-8900

Full report →Website ↗

Worth a look — with caveats

Real strengths, but read the concerns first

Pro Services Plumbing, Drains, Sewer Lining

Caveats apply24/7 per Google listing

5.0 (174 Google reviews) 11.4 mi from downtown Big Rock

Our take — how we form it

5-star with 174 reviews but only 1 review analyzed; the single review praises knowledgeable tech Alex for drain rodding with clear explanations and on-time scheduling updates.

Rating mix — of the 1 review we analyzed174 total on Google

5★1

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 1 of 174 reviews so far. Treat this as a first read.

What reviewers keep saying

Scheduled promptly, kept updated on arrival times, and tech Alex clearly explained the problem (cited in 1 of 1 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“The work I received from Pro Services was great from start to finish. I had a rodding done and their team made it all quick and easy. I was scheduled and kept updated on arrival times. Alex was very knowledgeable in what he was doing and did a great job on …”

Ira · ★★★★★ · Google · Jun 2026

The most critical take we found

No critical reviews among the 1 we analyzed — there is nothing negative to quote yet.

We read 1 of 174 reviews · newest from Jun 2026

(630) 487-7879

Full report →Website ↗

Ability Septic

Caveats apply24/7 per Google listing

4.6 (251 Google reviews)3.7 on Yelp (37) 14.3 mi from downtown Big Rock

Our take — how we form it

4.6★ from 251 reviews with 82% positive sentiment; fair_pricing cited 7 times and workmanship 12 times, but 18% negative and reviewConsistency of 0.42 reveal a polarized customer base — 18 of 100 analyzed reviews are 1-star with slow-response and availability complaints.

Rating mix — of the 15 reviews we analyzed251 total on Google

5★8

4★0

3★0

2★0

1★7

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Website advertises 24/7 phone answering but at least one customer couldn't reach anyone the day after a holiday — gap between advertised and actual availability (1 of 100 reviews)
24/7 claim disputed: website says 24/7 but customer couldn't reach anyone the day after a holiday — no emergency coverage that day (1 of 100 reviews)
slow_response flagged in 3 reviews; 18 of 100 analyzed are 1-star — above-average complaint rate for a 4.6★ business (1 of 100 reviews)

To be fair

fair_pricing cited in 7 reviews; 35-year loyal customer cites courteous staff, fair prices, and prompt scheduling consistently (cited in 3 of 100 reviews)
workmanship cited in 12 reviews; septic cleanouts and pump replacements praised for thoroughness and site cleanliness (cited in 3 of 100 reviews)
Holiday-weekend emergency response: answered when no other company would pick up over a holiday weekend (cited in 1 of 100 reviews)

What reviewers praise

“My nephew needed septic pumped they showed up immediately!! In Lockport today ! Very good service!!!!!!!!”

Gary B. · ★★★★★ · Yelp · Dec 2018

The most critical take we found

“their website says all over it that they answer the phone 24/7. they in fact do not answer 24/7. while I understand today is the day after a holiday 24/7 to me would mean everyday. how can you have emergency services if you don't answer the phone?”

Brigette M. · ★ · Yelp · Dec 2022

We read 100 of 251 reviews · newest from Dec 2018

(331) 757-6258

Full report →Website ↗

Good Call Plumbing

Caveats apply

4.9 (77 Google reviews)4.5 on Yelp (34) 9.0 mi from downtown Big RockNot a 24/7 shop

Our take — how we form it

4.9 stars / 77 reviews; BBB A+ accredited; fast_response=22 across 100 analyzed reviews, sump pump failure answered within 1 hour on a Sunday, but slow_response=5 and a documented 2-week wait plus $180 service call with no follow-up quote.

Rating mix — of the 15 reviews we analyzed77 total on Google

5★12

4★0

3★0

2★0

1★3

Why we're cautious

1-star review: 2-week wait to view a shower leak, $180 service call charged, then 5+ days passed with no quote delivered and no record of it in their system when customer called to follow up. (1 of 100 reviews)
slow_response theme in 5 of 100 analyzed reviews; 1 review documents a 2-week wait to diagnose a shower leak, then a $180 service call with no quote issued 5+ days later. (1 of 100 reviews)
Expensive theme in 2 of 100 reviews; $200/hour labor rate flagged as 'very expensive' in 1 review. (1 of 100 reviews)

To be fair

fast_response theme in 22 of 100 analyzed reviews; Sunday sump pump emergency answered and technicians on-site within 1 hour. (cited in 2 of 100 reviews)
Sewer specialty with 11 mentions; cast iron pipe replacement and re-routing completed with full explanation and cleanup noted in 1 detailed review. (cited in 1 of 100 reviews)
Communication theme in 9 of 100 reviews; after-hours callback and next-morning sewer gas fix documented. (cited in 1 of 100 reviews)

What reviewers praise

“Emergency call on New Years Eve. Frozen water pipes. Quick response. Did an excellent job in a difficult situation. Very professional”

Matthew Holley · ★★★★★ · Google · Dec 2017

The most critical take we found

“This company made us wait over 2 weeks to come look at a leak we had in our shower that coming through the ceiling. Guys came out and only looked at the issue for about 10 minutes, charged us $180 for the service call, and said they would send over a …”

Treasured Art · ★ · Google · Oct 2023

We read 100 of 77 reviews · newest from Dec 2017 · BBB A+ accredited

(630) 365-6500

Full report →Website ↗

Mendel Plumbing, Heating & Electric

Caveats apply

4.9 (2,838 Google reviews) 15.2 mi from downtown Big RockNot a 24/7 shop

Our take — how we form it

Mendel Plumbing, Heating & Electric (4.9★, 2838 reviews) — tech arrived within 25 minutes for a burst filter housing at midnight; 1 of 5 analyzed reviews is 1-star documenting a $25K+ furnace replacement push on a healthy unit declared "deadly" by a second tech.

Rating mix — of the 5 reviews we analyzed2,838 total on Google

5★4

4★0

3★0

2★0

1★1

Small sample — we've analyzed only 5 of 2,838 reviews so far. Treat this as a first read.

Why we're cautious

HVAC upsell pattern mirrors other multi-service companies: second tech turned off a working furnace and refused to leave the home with it running, creating fear-based pressure to accept a $25K+ same-day replacement quote. (1 of 5 reviews)
Inconsistent tech assessments documented: first tech declared furnace fine; second tech declared same unit (under 10 years old) to have "deadly problems" and quoted $25K+ for replacement. (1 of 5 reviews)

To be fair

Technician Jared arrived same-evening for running-water emergency, assessed the issue, showed photos from the crawl space, and presented multiple repair options. (cited in 1 of 5 reviews)
Paul dispatched on short notice and resolved the problem faster than expected, providing preventive advice to avoid future issues. (cited in 1 of 5 reviews)

What reviewers praise

“They sent Paul out on very short notice. He solved our problems quicker than expected was super friendly and gave us great information and technical advice for how to avoid problems in the future. Will absolutely call them the next time we need a plumber. …”

Kenneth Weber · ★★★★★ · Google · Feb 2026

The most critical take we found

“My 78 year old mother, who lives alone, has used Mendel for years. Recently moved and had them come inspect the furnace. Technician said it was fine and just needed servicing. A couple months later, the furnace seemed loud, so she had another tech come …”

Andrew Nickel · ★ · Google · Mar 2026

We read 5 of 2,838 reviews · newest from Mar 2026

(630) 377-3608

Full report →Website ↗

Prestige Plumbing, Heating & Cooling

Caveats apply24/7 per Google listing

4.5 (154 Google reviews) 11.4 mi from downtown Big Rock

Our take — how we form it

4.5★ from 154 reviews with 90% positive sentiment; professional theme dominates (32 of 71 analyzed) and emergency/same-day responses confirmed in 8+ mentions, though 1 pricing complaint about a $3,500 water-heater quote undercuts fair-pricing confidence.

Rating mix — of the 15 reviews we analyzed154 total on Google

5★12

4★0

3★0

2★1

1★2

Why we're cautious

Boiler job: thermostats all failed within 13 months of install; tech charged $200 to inspect and didn't verify wire repair worked — quality-control lapse (1 of 71 reviews)
Water-heater quote of $3,500+ vs competitor's $2,300 for the same job — pricing gap flagged in 2-star review (1 of 71 reviews)
1-star review describes boiler repair where thermostat wire was not tested after fix and $200 charged just to confirm no further boiler issue (1 of 71 reviews)

To be fair

Same-day emergency response across 8 mentions; 20-year customer cites arriving within an hour when needed (cited in 2 of 71 reviews)
professional theme cited in 32 of 71 analyzed reviews; technicians described as courteous, direct, and thorough including carbon monoxide emergency same-day (cited in 3 of 71 reviews)
Chose inexpensive repair over unnecessary parts on water heater — honesty confirmed in review (cited in 1 of 71 reviews)

What reviewers praise

“Awesome job, great service, and extremely professional. Highly recommend”

John Proczko · ★★★★★ · Google · Dec 2018

The most critical take we found

“WOW, I have a boiler in the house and says within a year and one month all 6 of my thermostats went bad that he had tested and worked last year when he installed a brand new boiler and wanted 200$ to say yeah nothing wrong with the boiler. He swore that all …”

just me · ★ · Google · Dec 2019

We read 71 of 154 reviews · newest from Dec 2018

(630) 557-1517

Full report →

We'd keep looking

The average rating hides complaint patterns we can't ignore

A&P Grease Trappers, Inc

We'd call someone else first24/7 per Google listing

4.6 (112 Google reviews)2.5 on Yelp (15) 14.3 mi from downtown Big Rock

Our take — how we form it

4.6-star grease-trap/septic specialist with 79% positive sentiment but 20% negative; reviewConsistency 0.382 is the lowest in this run — 4 unprofessional flags and a truck-crash complaint are concrete red flags amid sewer/emergency strengths.

Rating mix — of the 15 reviews we analyzed112 total on Google

5★8

4★0

3★0

2★0

1★7

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Truck crashed into customer's property fixture and company refused to pay damages — serious liability/accountability flag (1 of 81 reviews)
Unsolicited 'inspection' calls post-service described as a scam tactic; company reported changing phone numbers to evade blocks (1 of 81 reviews)
Emergency call confirmed then cancelled — failed to show up on a scheduled emergency job (1 of 81 reviews)

To be fair

Sewer line rodding priced at ~$300 vs a $2k+ competitor quote in the same job; fair value acknowledged across 5 cheap-plumber mentions (cited in 1 of 81 reviews)
Crew arrived earlier than predicted, cleaned up afterwards, and showed strong on-site workmanship per 5 workmanship theme hits (cited in 2 of 81 reviews)

What reviewers praise

“People including myself often forget to take the time to commend a company for getting it right. Jimmy & Jared were fast/efficient, knowledgeable, and kind. I look forward to working with your company on additional future projects.”

Sharif N. · ★★★★★ · Yelp · Dec 2018

The most critical take we found

“Had an emergency call set up and after the job was rescheduled, we recieved a call stating they were not coming. Thank you for getting our hopes up then letting us down.”

Anthony Smith · ★ · Google · Dec 2022

We read 81 of 112 reviews · newest from Dec 2018

(630) 216-8481

Full report →Website ↗

TR Miller Heating, Cooling, Plumbing and Electrical

We'd call someone else first24/7 per Google listing

4.9 (11,405 Google reviews) 18.5 mi from downtown Big Rock

Our take — how we form it

Exceptional emergency response with crews arriving under 45 minutes and flawless execution, but only 5 reviews limits confidence in consistency across all service types.

Rating mix — of the 5 reviews we analyzed11,405 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 11,405 reviews so far. Treat this as a first read.

What reviewers keep saying

Ultra-fast emergency response: technician arrived in under 45 minutes during peak summer AC failure (cited in 1 of 5 reviews)
All 5 reviews (100%) praise workmanship quality, cleanliness, and attention to detail during installation (cited in 5 of 5 reviews)
Transparent, pressure-free quoting with consultants prioritizing customer needs over upselling (2 reviews detail this) (cited in 2 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Excellent experience with Don C. He was professional, courteous, knowledgeable, and easy to work with. He took the time to thoroughly assess our water heater and plumbing needs, explain our options clearly, and provide a detailed quote without any pressure. …”

Angeles Minor · ★★★★★ · Google · May 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 11,405 reviews · newest from May 2026

(815) 912-0028

Full report →Website ↗

DRF Water Heating Solutions

We'd call someone else first24/7 per Google listing

4.7 (1,512 Google reviews) 15.8 mi from downtown Big Rock

Our take — how we form it

Excellent emergency responsiveness and workmanship from top technicians, but pricing runs significantly high and quality control on installations is inconsistent.

Rating mix — of the 5 reviews we analyzed1,512 total on Google

5★3

4★0

3★0

2★1

1★1

Small sample — we've analyzed only 5 of 1,512 reviews so far. Treat this as a first read.

Why we're cautious

Disregard for customer property and site protocols: truck parked in unauthorized spot without permission and in restricted weight-limit area behind apartment complex. (1 of 5 reviews)
Poor responsiveness to customer concerns: after city inspector and multiple recommendations flagged condensation drainage defect, company was 'extremely difficult with customer service' and resistant to necessary corrections. (1 of 5 reviews)
Pricing significantly above market: customer reported higher installation costs for low-grade water heater compared to competitors' top-tier brands in same area. (1 of 5 reviews)

To be fair

3 of 5 reviewers praise technician expertise and attention to detail, with flawless installations and proactive problem-solving. (cited in 3 of 5 reviews)
Fast emergency response: dispatcher reached customer within minutes of online request submission. (cited in 1 of 5 reviews)
Strong Google rating of 4.7/5 across 1512 reviews demonstrates broad positive reputation.

What reviewers praise

“Matt and David were awesome. Matt explained everything perfectly, gave advice and recommended additional service which we needed to do anyway. They were respectful of the property, super friendly and real down to earth good guys. The customer service was …”

Eric Berry · ★★★★★ · Google · Apr 2026

The most critical take we found

“Do not rely on this plumbing company for accurate installation and competitive pricing. They have a higher price for installation of a low grade water heater compared to other companies in Elgin area for even top end brands. The city inspector wanted to only …”

Alex P · ★★ · Google · May 2026

We read 5 of 1,512 reviews · newest from May 2026

(331) 701-4100

Full report →Website ↗

Also serving Big Rock — not enough reviews to rank

We don't rank a plumber until we've read enough reviews to have an opinion. Ratings below are Google's, not ours.

Tritan Plumbing 4.5 (407 Google reviews) · Plainfield · 15.8 mi Call

Wiz Plumbing Inc. 4.9 (326 Google reviews) · Warrenville · 16.3 mi Call

OC Property Solutions Heating, Cooling, Plumbing, & Electric 5.0 (284 Google reviews) · Plainfield · 16.0 mi Call

TMZ Plumbing, Inc. 4.7 (267 Google reviews) · Plainfield · 18.5 mi Call

Expert Plumbing Service, Inc. 4.6 (200 Google reviews) · Lockport · 18.6 mi Call

Tritan Services LLC 5.0 (168 Google reviews) · Warrenville · 16.9 mi Call

Expert Plumbing Heating & Electrical 4.7 (155 Google reviews) · Warrenville · 17.7 mi Call

Plumbing Management Services 4.9 (116 Google reviews) · Lockport · 14.3 mi Call

Connor & Sons Plumbing 4.8 (97 Google reviews) · Warrenville · 19.5 mi Call

Leto Plumbing & Heating, Inc. 4.8 (52 Google reviews) · Plainfield · 18.7 mi Call

D. E. Mathieu Plumbing, Sewer & Water 5.0 (49 Google reviews) · Warrenville · 18.6 mi Call

A Plumber In 1 Hour Company 3.8 (37 Google reviews) · Plainfield · 18.6 mi Call

Hogan Plumbing Inc 4.5 (31 Google reviews) · Warrenville · 17.4 mi Call

J H Bollweg & Sons Inc 4.4 (14 Google reviews) · Warrenville · 19.2 mi Call

Residential Plumbing 4.9 (678 Google reviews) · North Aurora · 12.8 mi Call

Titan Plumbing & Drain Services 4.8 (327 Google reviews) · St. Charles · 16.8 mi Call

Flotek Plumbing 5.0 (258 Google reviews) · St. Charles · 15.5 mi Call

Restoration Plumbing Inc. 5.0 (188 Google reviews) · St. Charles · 12.2 mi Call

Tony's Drain & Sewer Cleaning 4.8 (172 Google reviews) · Aurora · 11.0 mi Call

Aquaduct Plumbing, Heating & Air 4.7 (135 Google reviews) · Aurora · 12.0 mi Call

Aurora Sewer Cleaning Corp 5.0 (118 Google reviews) · Aurora · 6.5 mi Call

Convenient Plumbing 4.9 (68 Google reviews) · Elgin · 19.9 mi Call

Michels Plumbing Inc 4.8 (93 Google reviews) · North Aurora · 10.9 mi Call

Journeymen Plumbing and Sewer LLC 5.0 (296 Google reviews) · Aurora · 17.4 mi Call

U.S. Allied Plumbing & HVAC 4.9 (238 Google reviews) · North Aurora · 10.5 mi Call

Doctor Drain & Sewer Cleaning 5.0 (75 Google reviews) · Aurora · 10.5 mi Call

Blue Whale Backflow, Plumbing, & Excavating 4.5 (46 Google reviews) · Geneva · 14.3 mi Call

Hagerty & Son Inc. Plumbing Contractors and Services 4.6 (20 Google reviews) · Montgomery · 8.6 mi Call

Schambach Plumbing & Heating 5.0 (20 Google reviews) · Elgin · 19.3 mi Call

Dorr Plumbing & Heating LLC 5.0 (5 Google reviews) · St. Charles · 15.3 mi Call

J. Blanton Plumbing, Sewer and Drain 4.8 (178 Google reviews) · St. Charles · 14.8 mi Call

Plumb It Best, LLC 4.8 (200 Google reviews) · Aurora · 12.0 mi Call

Patriot Trenchless Plumbing 5.0 (29 Google reviews) · Montgomery · 6.8 mi Call

Aurora Plumber & Drainage Clean 4.9 (30 Google reviews) · Aurora · 12.2 mi Call

Trusted Aurora Plumbers 5.0 (15 Google reviews) · Aurora · 11.2 mi Call

RJ Kuhn Plumbing Heating Cooling Inc. 4.3 (82 Google reviews) · Montgomery · 9.9 mi Call

R.J. O'Neil Inc. Mechanical Contractors 4.7 (50 Google reviews) · Montgomery · 10.2 mi Call

Andersen Drain & Sewer Cleaning 4.2 (5 Google reviews) · North Aurora · 10.5 mi Call

Affordable Plumbing Solutions, Inc. 3.3 (35 Google reviews) · Aurora · 13.6 mi Call

A&P Plumbing and Sewer 4.6 (34 Google reviews) · Geneva · 14.3 mi Call

Certified Plumbing Services 5.0 (3 Google reviews) · Clarendon Hills · 10.7 mi Call

What reviewers complain about in Big Rock

The repeated complaint patterns our read surfaced, business by business — each links to the card where the supporting quotes live. How we find these →

Bulldog Plumbing, Inc. — 1 surprise fee complaint (themeCounts.surprise_fees=1): customer received extras installed and charged without consent; owner partially resolved with discount but full overcharge not reversed
Ability Septic — Website advertises 24/7 phone answering but at least one customer couldn't reach anyone the day after a holiday — gap between advertised and actual availability
Good Call Plumbing — 1-star review: 2-week wait to view a shower leak, $180 service call charged, then 5+ days passed with no quote delivered and no record of it in their system when customer called to follow up.
Mendel Plumbing, Heating & Electric — HVAC upsell pattern mirrors other multi-service companies: second tech turned off a working furnace and refused to leave the home with it running, creating fear-based pressure to accept a $25K+ same-day replacement quote.
Prestige Plumbing, Heating & Cooling — Boiler job: thermostats all failed within 13 months of install; tech charged $200 to inspect and didn't verify wire repair worked — quality-control lapse
A&P Grease Trappers, Inc — Truck crashed into customer's property fixture and company refused to pay damages — serious liability/accountability flag
A&P Grease Trappers, Inc — Unsolicited 'inspection' calls post-service described as a scam tactic; company reported changing phone numbers to evade blocks
A&P Grease Trappers, Inc — Emergency call confirmed then cancelled — failed to show up on a scheduled emergency job

How we rank the plumbers on this page

We read the reviews — all of them we can get. For each plumber serving Big Rock we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 648 reviews across 15 businesses.
Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.

Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

Areas served

The plumbers on this page also serve Hinckley, Plano, Sandwich — this Big Rock guide covers those areas.

Nearby city guides

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