Stephens Plumbing & Heating, Inc.
Plumber · Clarendon Hills, IL
Our verdict
Honest techs who fix what's broken instead of upselling replacements, with response times under 90 minutes even during off-hours.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
5 of 5 reviewers praise honest pricing and avoiding unnecessary replacements; one customer saved $14,700 by choosing Stephens over competitor's HVAC recommendation
1 cited review
“fixed a small part rather than replacing the whole unit. So $300 versus $15K”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Fast emergency response: one reviewer called in the morning and received service within 90 minutes; another received same-day help for unusual situation
1 cited review
“Rich called us often and kept us updated and was just really nice”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
4 of 5 reviews highlight thorough diagnostics, clear communication, and professional demeanor from named technicians (Rich, Francis, David)
3 cited reviews
“Rich called us often and kept us updated and was just really nice”
“prompt informative clean and very efficient”
“fixed a small part rather than replacing the whole unit. So $300 versus $15K”
Owner explicitly noted as trustworthy and unwilling to exploit customers for profit
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“Had an odd situation and Stephen’s came out quickly when we needed help. They took time to investigate the unusually issues vs just rushing through it. What impressed us most was how thorough and thoughtful they were in figuring out the problem and explaining options. Rich called us often and kept us updated and was just really nice overall. Happy we were able to work out a cost effective solution.”
“Stevens Plumbing was recommended by our neighbor. So we called them out fix a clog in our our laundry room. They were prompt informative clean and very efficient. Highly recommend this company. The gentleman that came for the initial inspection and then did the work his name was Francis.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 150 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
Should you hire Stephens Plumbing & Heating, Inc.?
Best for
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
- Drain and sewer work
Hire if
- You need transparent, predictable pricing with no surprise fees
- You need high-quality work that holds up over time
Think twice if
- You need airtight scheduling and guaranteed arrival times
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Stephens Plumbing & Heating, Inc.?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Stephens Plumbing & Heating, Inc.isn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Aurora · Homer Glen · Orland Park · Geneva