Stephens Plumbing & Heating, Inc.
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Budget-Friendly
Based on review analysis
None Found ✓
No significant concerns in reviews
Trust Score: 0/100 · Based on 150 reviews
Our Verdict
#3 of 6 in Clarendon Hills, IL
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
- Drain and sewer work
No major caveats
Hire if: You need transparent, predictable pricing with no surprise fees
Hire if: You need high-quality work that holds up over time
Caution if: You need airtight scheduling and guaranteed arrival times
Caution if: You need detailed walkthroughs and written estimates before work starts
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 150 Reviews Tell Us
Emergency Response
Fast emergency response: one reviewer called in the morning and received service within 90 minutes; another received same-day help for unusual situation
Emergency and same-day calls
What To Watch Out For
No significant concerns found in reviews ✓
Quality & Professionalism
4 of 5 reviews highlight thorough diagnostics, clear communication, and professional demeanor from named technicians (Rich, Francis, David)
Communication
4 of 5 reviews highlight thorough diagnostics, clear communication, and professional demeanor from named technicians (Rich, Francis, David)
Pricing
5 of 5 reviewers praise honest pricing and avoiding unnecessary replacements; one customer saved $14,700 by choosing Stephens over competitor's HVAC recommendation
Customer reviews
Reviews from Google, Yelp & more
Had an odd situation and Stephen’s came out quickly when we needed help. They took time to investigate the unusually issues vs just rushing through it. What impressed us most was how thorough and thoughtful they were in figuring out the problem and explaining options. Rich called us often and kept us updated and was just really nice overall. Happy we were able to work out a cost effective solution.
Stevens Plumbing was recommended by our neighbor. So we called them out fix a clog in our our laundry room. They were prompt informative clean and very efficient. Highly recommend this company. The gentleman that came for the initial inspection and then did the work his name was Francis.
I called Stephens Plumbing and Heating after I was told by another company (that I have a service plan with for many years) that I needed a new HVAC unit ASAP. They quoted me around $15K, and when the tech left, he asked how soon I would be doing this. I told him it wasn't on the immediate horizon, and after showing pictures on how bad my furnace was, he said it should be. I called this group for a 2nd opinion, and the tech, David, said while I do need a new unit at some point, he eased my mind there were no safety concerns, like the tech from the other group said, and fixed a small part rather than replacing the whole unit. So $300 versus $15K? I'll call Stephens every time.
Found out our previous plumber sold the business. Called Stephens the morning off to replace sump and they were over within 90 min! Fast service and very affordable labor cost with parts sold at cost. Will definitely call back next time with any plumbing needs!
I cannot say enough about this owner! In this world it is very hard to trust anyone. He is an honest person that does an honest job and will not take advantage to make a profit. To me that is what makes an honest living and I highly recommend this company.
Business details
Service area
Based in Clarendon Hills. Serves 45 nearby cities within 20 miles:
Stephens Plumbing & Heating, Inc.