Prestige Plumbing, Heating & Cooling
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Claims 24/7
Self-reported — not confirmed by reviews
Premium / Upsells
Membership programs detected in reviews
2 concerns
Boiler job: thermostats all failed within 13 months of install; tech charged $200 to inspect and didn't verify wire repair worked — quality control lapse, upselling concerns
Trust Score: 72/100 · Based on 154 reviews
Our Verdict
#5 of 7 in Batavia, IL
No standout specialties
- You can find better-priced options nearby
Hire if: You need fast same-day or after-hours response
Hire if: You need clear communication and upfront explanations
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need warranty-grade work on a complex or high-stakes install
How they score across what matters
Based on 71 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 154 Reviews Tell Us
Emergency Response
Same-day emergency response across 8 mentions; 20-year customer cites arriving within an hour when needed
What To Watch Out For
Water-heater quote of $3,500+ vs competitor's $2,300 for the same job — pricing gap flagged in 2-star review
1-star review describes boiler repair where thermostat wire was not tested after fix and $200 charged just to confirm no further boiler issue
5 reviews mention membership programs or upselling
Boiler job: thermostats all failed within 13 months of install; tech charged $200 to inspect and didn't verify wire repair worked — quality control lapse
Upselling concerns
Quality & Professionalism
professional theme cited in 32 of 71 analyzed reviews; technicians described as courteous, direct, and thorough including carbon monoxide emergency same-day
Pricing
Water-heater quote of $3,500+ vs competitor's $2,300 for the same job — pricing gap flagged in 2-star review
Customer reviews
Recent Google reviews
Awesome job, great service, and extremely professional. Highly recommend
A very friendly and experienced crew. Stopped my water leak with minimal damage (it was leaking inside the wall).
I am so grateful for Prestige! I had the Fire Dept. at my home yesterday because my carbon monoxide detector went off last night. I needed a professional to address the situation this morning. Tim and TJ came right out and took care of the situation, offering helpful advice along the way. I can’t thank them enough for their knowledge and assistance, and I won’t hesritate to call them when I need their service again. They are courteous, professional, and thorough!
WOW, I have a boiler in the house and says within a year and one month all 6 of my thermostats went bad that he had tested and worked last year when he installed a brand new boiler and wanted 200$ to say yeah nothing wrong with the boiler. He swore that all of them worked perfectly when he installed the boiler 1 year and 1 month ago, he said he found a break in the wire and repaired it and he did not even check to make sure that his repair job worked.
Was not impressed. Father & Son came to my home within a few hours of my call for service on my water heater. They arrived at the time they said and they called when they were on their way. Took a very quick look at my water heaters and although they got one pilot on, they swiftly decided I needed new heaters. Quoted me over $3500 which I felt was too high. They charged me $135 for coming out and lighting the one pilot. They could not get my second heater pilot on. I immediately called another service company who arrived to my house within 1 hour and told me he could replace them for $2300 (the specs of the heaters and the install were the same, trust me, I went over the details). This service guy from the other company was able to easily ignite the heater that Prestige could not. When I asked the second service company what I owed him for coming out and getting this pilot on, he told me...NOTHING, call me when you need to replace them, but for now you're good"........My opinion of Prestige is that they are probably good at what they do, but you will likely overpay or worse get ripped off
End to end experience was awesome! I used text to request appointment during a late night emergency, email follow ups were timely. They also provided pictures of those arriving to service the appointment. Inspection and quote was through, quick and competitive in price with great quality hot water tank and catch basin. Removal and install was extremely smooth despite having to adjust pipes to fit new tank. New tank needed 1 inch extra space to fit which was a challenge for an already tight space. I could not be more pleased, give them a text or call to evaluate your job ... you will not regret it!!!
We use Prestige for all of our plumbing and HVAC needs and most of our plumbing and HVAC equipment was purchased from and installed by Prestige. Today Prestige installed a new kitchen faucet and water supply line valves and checked on a couple of other things while they were here. Their service technicians are friendly, professional and very knowledgeable and they know our equipment and needs quite well since we have been with them for a number of years now. I would highly recommend Prestige to anyone in need of plumbing and HVAC service.
Satisfied with plumbing services. Website is great and exactly what I want from a business. You can request all services and appointments online without calling anyone. I greatly appreciate this. I requested a non-emergency service at 8pm and had an email with time slot availability by 7:30am the next morning. Services were performed at 9am that day. They were quick. Prices were fair. My favorite part is they text a photo of the technician who is coming to your door. I like to know who to expect.
Your service is way above the other plumbing, heating and cooling services. I have been a customer for the past 20 years and have never had a complaint. Today was yet another time when I needed your immediate help and there you were within the hour. Your work is always neat and efficient but what I appreciate the most is the quality of work in every job no matter how small. Thank you for always being there. This time I am enjoying my new and cutting edge hot water heater.
Tim and T.J. responded quickly to an urgent situation and had time to deal with several other issues for me. They are friendly, professional and knowledgeable. I was impressed with their efficiency and the care they took to keep the work areas tidy. Before they left, everything was double checked. I asked for extra business cards because I will definitely recommend them to family and neighbors. Don't hesitate to call on this excellent family owned business!
We had a plugged drain in the kitchen and I called several other plumbers but no one could come until the next day. I called Prestige Plumbing and they came later in the afternoon. They worked quickly to resolve our problem AND gave me excellent advice on how to take care of all our drains to potentially prevent this from happening again. They were kind and informative. No question, I will use them again in the future. Thank you Prestige Plumbing!
They were true professionals. Left a message to setup appointment. Got a call back within 30 minutes. Got a text with name and a picture of the tech (great idea for security) that would be assigned. They arrived on time and quickly found the issue. They explained everything and taught me a couple of important things to be aware of. Going to setup appt to have them check my ac. Great experience. Great customer service always feels good.
I’ve used Prestige Plumbing for many years and appreciate their prompt service every time I call and make an appointment. I have uncovered a lot of poor workmanship in the house I bought a few years ago and no matter what the problem has been, Prestige has come in and fixed it with MUCH better quality parts and functionality. I will continue to call them for all of my future needs.
These guys are great! Very responsive, came quickily to fix my sump pump that was leaking and spraying water in multiple places. Kristen was so nice when I called and knew we needed someone immediately. Tim explained what options we had and within the hour of me calling, all was fixed and working. Terrific service and great to work with too!
Would give less stars if possible! Customers service sucks I have a carbon monoxide leak in my house since Tuesday I called them and was supposed to get a call back from Cristin the dispatch representative in less then 24 hours and it's Saturday now and still no call. I have a 1 year old that misses his crib and we cant come home
Business details
Service area
Based in Batavia. Serves 31 nearby cities within 20 miles:
Prestige Plumbing, Heating & Cooling