Prestige Plumbing, Heating & Cooling
Plumber · Batavia, IL · Open 24 hours per Google listing
You call them directly — we don't sell your info or route the call.
Our verdict
4.5★ from 154 reviews with 90% positive sentiment; professional theme dominates (32 of 71 analyzed) and emergency/same-day responses confirmed in 8+ mentions, though 1 pricing complaint about a $3,500 water-heater quote undercuts fair-pricing confidence.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 71 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Same-day emergency response across 8 mentions; 20-year customer cites arriving within an hour when needed
2 cited reviews
“Your service is way above the other plumbing, heating and cooling services. I have been a customer for the past 20 years and have never had a complaint. Today was yet another time when I needed your immediate help and there you were within the hour.”
“Called late in the afternoon when my furnace died, they were here 30 minutes later, identified the problem and tried to fix.”
professional theme cited in 32 of 71 analyzed reviews; technicians described as courteous, direct, and thorough including carbon monoxide emergency same-day
Cited in 3 of the 71 reviews we analyzed.
Chose inexpensive repair over unnecessary parts on water heater — honesty confirmed in review
1 cited review
“They absolutely could have put in parts that were not necessary, but instead they found a quick and inexpensive way to get the water heater back in business. Honest and solid folks!”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Boiler job: thermostats all failed within 13 months of install; tech charged $200 to inspect and didn't verify wire repair worked — quality-control lapse
Cited in 1 of the 71 reviews we analyzed.
Water-heater quote of $3,500+ vs competitor's $2,300 for the same job — pricing gap flagged in 2-star review
“Quoted me over $3500 which I felt was too high. They charged me $135 for coming out and lighting the one pilot. I immediately called another service company who arrived to my house within 1 hour and told me he could replace them for $2300.”
1-star review describes boiler repair where thermostat wire was not tested after fix and $200 charged just to confirm no further boiler issue
Cited in 1 of the 71 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 71 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“WOW, I have a boiler in the house and says within a year and one month all 6 of my thermostats went bad that he had tested and worked last year when he installed a brand new boiler and wanted 200$ to say yeah nothing wrong with the boiler. He swore that all of them worked perfectly when he installed the boiler 1 year and 1 month ago, he said he found a break in the wire and repaired it and he did not even check to …”
“Was not impressed. Father & Son came to my home within a few hours of my call for service on my water heater. They arrived at the time they said and they called when they were on their way. Took a very quick look at my water heaters and although they got one pilot on, they swiftly decided I needed new heaters. Quoted me over $3500 which I felt was too high. They charged me $135 for coming out and lighting the one …”
“Would give less stars if possible! Customers service sucks I have a carbon monoxide leak in my house since Tuesday I called them and was supposed to get a call back from Cristin the dispatch representative in less then 24 hours and it's Saturday now and still no call. I have a 1 year old that misses his crib and we cant come home”
Positive
“Awesome job, great service, and extremely professional. Highly recommend”
“A very friendly and experienced crew. Stopped my water leak with minimal damage (it was leaking inside the wall).”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Dec 2018.
Should you hire Prestige Plumbing, Heating & Cooling?
Hire if
- You need fast same-day or after-hours response
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need warranty-grade work on a complex or high-stakes install
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
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Find plumbers near you
Prestige Plumbing, Heating & Coolingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Aurora · Geneva · Big Rock · Plainfield