Stellar Plumbing, Drains and Water Heaters
Plumber · Mount Prospect, IL · Open 24 hours per Google listing
Our verdict
Excellent technicians with strong follow-through, but one serious incident of recommending unnecessary $18.5k sewer work raises concerns about diagnostic integrity.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 89 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Fast emergency response — multiple reviewers report same-day or next-day service, with one noting 'said they can come right now'
1 cited review
“Said they can come right now. Carlos came right away.”
Cited in 3 of the 89 reviews we analyzed — 2 cited reviews not excerpted here.
Excellent workmanship and attention to detail — 8+ reviews specifically mention professional job quality, cleanliness, and thorough explanations of work
Cited in 4 of the 89 reviews we analyzed.
Strong warranty and backing — reviews highlight great warranty coverage and one reviewer noted Stellar returned next day to fix a small issue at no charge
Cited in 2 of the 89 reviews we analyzed.
Named technicians (Gus, Ken, Carlos, Steve) consistently praised across 12+ reviews for knowledge, professionalism, and patient communication
Cited in 3 of the 89 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Critical incident: One reviewer reports Stellar recommended unnecessary $18.5k sewer line replacement without proper line mapping, then became defensive when warranty company's inspection revealed only a blockage. Reviewer alleges poor diagnostics and aggressive upselling via financing offers.
Cited in 2 of the 89 reviews we analyzed.
Pricing significantly above market — 3 reviews acknowledge high cost ('not the cheapest,' 'expensive,' 'you get what you pay for'), though all still recommend
Cited in 3 of the 89 reviews we analyzed.
Keep it in proportion: these concerns are cited in 5 of the 89 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“They tried to say I had a broken sewer and wanted to dig up my yard and charge me $18500 for a full sewer line replacement. I have a warrenty for the sewer and water line I'd gotten through the village of Streamwood so I contacted them and they sent out another plumber (Center Gaurd Plumbing) to inspect the line. They cleared the blockage and revealed that Stellar didn't even map out the sewer line properly. When I …”
Positive
“Great experience with this plumbing company. They replaced our ejector pump and basin and did a very clean and professional job. The team covered the carpets and walkways, completed the installation properly, and cleaned the area after finishing the work. Very happy with the service and would recommend them.”
“I had Stellar out to give me a bid on a backup for our sump pump as well as a few other plumbing jobs. They were very courteous, professional and knowledgable. We are not planning to move forward with any projects at this time but I could tell that they were a very good company and would do a good job. I would recommend them.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Should you hire Stellar Plumbing, Drains and Water Heaters?
Best for
- Water heater install/repair
- Sump pump repair and installation
Hire if
- You need high-quality work that holds up over time
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Stellar Plumbing, Drains and Water Heaters?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Stellar Plumbing, Drains and Water Heatersisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Evanston · Libertyville · Geneva · Algonquin