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Legendary Service Inc.
Top pick24/7 per Google listing
5.0 (297 Google reviews)5.0 on Yelp (2) 6.0 mi from downtown Libertyville
Our take — how we form it
5.0 Google stars (297 reviews); 96 of 96 analyzed are 5-star; Frank is the dominant technician cited across 8+ reviews. Quoted $1,500 vs a competitor's $12,000 for the same pipe descaling job; gas leak resolved over a holiday weekend when 6 other companies didn't answer.
Rating mix — of the 15 reviews we analyzed297 total on Google
5★15
4★0
3★0
2★0
1★0
What reviewers keep saying
- Dramatically lower quotes vs. competitors: quoted $1,500 for pipe descaling that another large company quoted $12,000 for — saving one customer $10,500. (cited in 1 of 96 reviews)
- Holiday and weekend emergency response — gas leak resolved over July 4th holiday weekend; was the only company of 6 that answered with a live person. (cited in 1 of 96 reviews)
- Technicians put customer needs over billing: Frank diagnosed a water heater issue as wind coming down an oversized chimney and directed the customer to fix that rather than billing for a repair that wasn't needed. (cited in 2 of 96 reviews)
What reviewers complain about
- Cost structure can escalate during visits — one reviewer noted technician explained upfront how the visit would become more expensive; expensive theme in 2 of 96 reviews. (1 of 96 reviews)
What reviewers praise
“Ben and Dylan installed our new water heater and softener, and fixed our badly installed water pipes. They were tidy and professional, and helped us understand the new equipment and how to take care of it. Overall a great experience and highly recommend them! …”
The most critical take we found
No critical reviews among the 15 we analyzed — there is nothing negative to quote yet.
We read 96 of 297 reviews · newest from Dec 2025