Roto-Rooter Plumbing & Water Cleanup
Plumber · Gurnee, IL · Open 24 hours per Google listing
Our verdict
4.8★ on 2,139 reviews; BBB A+ accredited; 5 analyzed all 5-star; Cy replaced sump pump, injector pump, and cleared sink lines in a single visit after 2 prior plumbers failed to show; team approach with 4-person crew confirmed.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #6 of 15 plumbers we've reviewed in Libertyville, IL · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Cy showed up when 2 other plumbers no-showed, did full inspection, walked through the entire plan, and handled sump pump + injector pump + drain lines in one visit.
1 cited review
“When 2 plumbers failed to show we called roto-rooters. Cy showed up on time did a full inspection. He than walked me through everything he was going to do and took the time to explain it to me. He ended up replacing the sump pump, injector pump, routed out the sink pipes and the floor dra”
4-person crew confirmed on a complex job: Brandon, George, Matt, and Mike each specialized in a task (digging, jetting, coordination, fittings) with respectful property care including booties in the house.
1 cited review
“Brandon was quick and efficient digging the area. George was quick and efficient with jetting the line. Matt did an amazing job bouncing around helping everyone. Mike was also great taking his time to make sure all the fittings were tight and in the proper space. They were all super respectful of the property even putting on booties to enter the house.”
Technician exhausted all resources until issue was resolved — not a cut-and-run at first obstacle.
1 cited review
“Technian came very quick and exhausted all he resources until her was able to successfully fix the issue very honest and etic job. We are glad we choose you company and the issue was fixed in a very short and professional way”
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“We have used Roto-Rooter for several years now and we always appreciate the fast and friendly service we receive. Our tech Leonard was friendly and let us know all the work done and explained everything in an easy to understand manner.”
“Wow what amazing service! We had a group of guys from Roto Rooter come out. Brandon was quick and efficient digging the area. George was quick and efficient with jetting the line. Matt did an amazing job bouncing around helping everyone. Mike was also great taking his time to make sure all the fittings were tight and in the proper space. They were all super respectful of the property even putting on booties to enter …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 2,139 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Across platforms
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Best for
- Emergency and same-day calls
- Complex installs and remodels
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Water Cleanup?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Libertyville · Bristol · Kenosha