Reliance Plumbing Sewer & Drainage, Inc.
Plumber · Evanston, IL · Open 24 hours per Google listing
Our verdict
Excellent emergency response and workmanship, but pricing is a major sticking point—expect quotes 2-3x higher than competitors and a $89-159 diagnostic fee upfront.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 83 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Same-day and next-day emergency availability: 5 reviews mention Saturday arrival, weekend service, or next-day scheduling during urgent situations
Cited in 3 of the 83 reviews we analyzed.
Technicians are knowledgeable and explain work clearly: 8+ reviews specifically praise communication, detailed explanations, and transparency about options
Cited in 4 of the 83 reviews we analyzed.
High-quality workmanship and code-compliant installations: 6+ reviews cite professional, thorough, or excellent work quality
Cited in 5 of the 83 reviews we analyzed.
Technicians occasionally find cost-saving solutions: 2 reviews mention Alex reducing costs or finding lower-cost fixes than initially presented
Cited in 2 of the 83 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Multiple reviews (2 of ~75) explicitly allege pricing scam and describe feeling pressured into expensive quotes due to emergency circumstances
Cited in 2 of the 83 reviews we analyzed.
Red flag
One review reports incomplete repair: technician left RPZ (Reduced Pressure Zone) in non-functioning, leaking state and blamed customer or offered unclear explanations
Cited in 1 of the 83 reviews we analyzed.
Initial quotes significantly exceed market rates: 2 reviews report being quoted $1500+ and $2000+ (labor only) for work completed elsewhere for $225-$475
Cited in 2 of the 83 reviews we analyzed.
Upfront diagnostic/consultation fees ($89-$159) charged before formal quote, which reviewers flag as a red flag
Cited in 2 of the 83 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 83 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Wow what a horrible place. Be sure to read YELP for a true view of these scammers. This is a clip joint and they could financially hurt you. Please beware of this "Plumbing Service" and their pricing scam. On the phone they give a reasonable rough estimate but want $159 to show and formally quote. I should have known this is already a horrible sign. They provided 3 insanely expensive options for a simple fix. They …”
“I wish I had read the Yelp reviews and not relied on Google -- I'd encourage you to read reviews elsewhere before you hire these guys. I paid $89 for consult only to be met with astronomically high prices. They were polite and friendly, but the quote they provided was over $2k for *labor only* on installing a customer-provided toilet, sink, and hardware. The toilet install alone, not including haul away for the old …”
“He fixed the RPZ, and said t was leaking and left it leaking asked me to call them again or other plumber to fix. If he did not know how to fix, he should not have attempted and should not have left it non functioning. Very irresponsible, He did give many reasons why its leaking but none made sense. I asked him this never happened before for all these years and he gave me a stupid explanation. He should have …”
Positive
“Reliance Plumbing has provided services to us for many years. Most recently they installed a commercial water heater. Assigned technician, John is always pleasure to work with, he is knowledgeable, professional, and goes over and beyond to meet expectations.”
“The plumbers who serviced me were on time friendly and confident. They knew what the feeding. They replaced my 20 year old tankless water heater and made sure it was up to current codes which required a new vent. The water heater works fine. They cleaned up afterward. Nice guys. I’d call them again in a heartbeat.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Should you hire Reliance Plumbing Sewer & Drainage, Inc.?
Best for
- Emergency and same-day calls
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Reliance Plumbing Sewer & Drainage, Inc.?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Reliance Plumbing Sewer & Drainage, Inc.isn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Evanston · Libertyville