J Sewer & Drain Plumbing
Plumber · Evanston, IL · Open 24 hours per Google listing
Our verdict
Gets to you fast and fixes it right, but watch out for surprise charges that weren't explained upfront.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 116 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Same-day appointments and rapid response are standard: 8 reviews explicitly mention same-day scheduling or arrival within hours
1 cited review
“appointment scheduled same day and issue resolved within the hour”
Cited in 8 of the 116 reviews we analyzed — 7 cited reviews not excerpted here.
Honest pricing practices when executed correctly: 2 reviews specifically praise avoidance of unnecessary upsells
1 cited review
“did not try any upsells when there was likely potential for one”
Cited in 2 of the 116 reviews we analyzed — 1 cited review not excerpted here.
Professional workmanship and diagnostics: 6 reviews mention quick diagnosis, efficient repairs, or thoroughness
1 cited review
“quickly diagnosed clog location and cleared completely in about hour”
Cited in 6 of the 116 reviews we analyzed — 5 cited reviews not excerpted here.
Clear communication when prioritized: 5 reviews highlight easy booking, on-time arrival, and good explanations of work
1 cited review
“Easy to book. On time. Excellent communications.”
Cited in 5 of the 116 reviews we analyzed — 4 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Pricing disputes: 1 review reports costs escalated unexpectedly during service with new charges mentioned only after approval, and plumber revealed doubling parts cost without prior disclosure
Cited in 1 of the 116 reviews we analyzed.
Pricing transparency is inconsistent: 1 review details hidden costs where charges increased mid-job with minimal explanation and markup not disclosed upfront
Cited in 1 of the 116 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 116 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“The toilet was fixed, but the pricing was not transparent. The cost kept increasing as new parts were added, and each additional charge was mentioned only after the previous one had already been approved. None of this was explained clearly upfront. The plumber also told me directly that he charges about double the cost of the parts he buys, which I was not informed of beforehand. With constant add-ons and no clear …”
“We scheduled an appointment on Saturday for a kitchen sink/garbage disposal repair. We wasted an entire Saturday afternoon waiting for them within their 3 hour windown, and then got a call at 4:00 saying they could not make it and would accommodate us first thing Sunday morning. Sunday morning, no one showed up and when I called them, they said they had driven by and it looked like no one was home, so they left. …”
“AVOID. We hired this company after our first project with them seemed on the up and up. However, this time was a totally different experience. Plumber came to our house for a water pressure issue and told me we needed to replace one faucet in addition to cleaning out the aerator in a second faucet. I agreed and paid over $600 for the new faucet plus installation. When he returned with the faucet a week later to …”
Positive
“I’ve had J Sewer and Drain out to my house twice now for two different toilet related issues - the original contractor must have done some shotty plumbing work. The leaky toilet on the first floor was a simple repair; the appointment was scheduled same day and the issue was resolved within the hour appointment. The leaky toilet on the second floor required some sub-floor to be replaced; the issue was resolved at a …”
“I had a great experience with Milton from J Sewer & Drain Plumbing. He was thorough and efficient, and did not try any upsells when there was likely a potential for one. I always appreciate honest and kind workers and will continue to use J Sewer & Drain for my future plumbing needs. Would highly recommend this team!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Dec 2025.
Across platforms
Google 4.9/5 (118 reviews) vs. Yelp 2.1/5 (37 reviews) shows a 2.8-star gap. BBB A+ with zero complaints in 3 years conflicts with Yelp's low rating, suggesting possible billing/expectation disputes concentrated on Yelp or older negative experiences; pricing transparency issues may explain the divergence.
Should you hire J Sewer & Drain Plumbing?
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own J Sewer & Drain Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
J Sewer & Drain Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Evanston · Libertyville