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Roto-Rooter Plumbing & Water Cleanup

Lake in the Hills, IL
4.9(1156 reviews)
RESPONSE

Unknown

No response data yet

EMERGENCY

Claims 24/7

Self-reported — not confirmed by reviews

PRICING

Unknown

Based on review analysis

RED FLAGS

None Found ✓

No significant concerns in reviews

Trust Score: 87/100 · Based on 1156 reviews

Solid pickSolid pick
4.9Google

Our Verdict

Hire with Conditions

#1 of 1 in Lake in the Hills, IL

Best for

No standout specialties

Avoid if
  • You're highly price-sensitive

Hire if: You need clear communication and upfront explanations

Hire if: You need a plumber who actually shows up when scheduled

Caution if: You need rock-bottom prices with zero flexibility on the quote

Caution if: You need guaranteed sub-hour response for true emergencies

How they score across what matters

Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.

What they do well (and don’t)

Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.

What 1156 Reviews Tell Us

Emergency Response

No reviewers specifically mention emergency response times

What To Watch Out For

Pricing flagged as 'a bit steep' (around $700+) in one review for root-clearing work that required multiple passes — cost could surprise budget-conscious customers.

Quality & Professionalism

Sewer line root intrusion handled thoroughly in 2 reviews — teams ran pipes multiple times to guarantee full clearance, not just symptom relief.

Professional theme in 4 of 5 reviews; technicians consistently cited for explaining causes and preventive steps, not just fixing the immediate issue.

Communication

Professional theme in 4 of 5 reviews; technicians consistently cited for explaining causes and preventive steps, not just fixing the immediate issue.

Pricing

Pricing flagged as 'a bit steep' (around $700+) in one review for root-clearing work that required multiple passes — cost could surprise budget-conscious customers.

Clean & ProfessionalGood Communicator

Customer reviews

Recent Google reviews

M
Mary HawkinsGoogle

Bruno & Steve were very helpful not only at talking me through what caused our main line slowness/backup, but also daily preventative measures. We were also able to talk through bigger picture needs down the line. Our home is an investment, and they were easy to talk to about protecting it. Never felt like I was getting upsold.

E
Esther OGoogle

Jonathan was super helpful with my plumbing issue and made sure there were no leaks after the job was done. He was very kind and worked quickly and professionally. I would recommend him to anyone who needs an understanding plumber.

S
Sagar MehtaGoogle

This is from Saturday morning. Bruno, Steven & Kyle came to check in the drainage issue. After going to the root cleaning in the pipeline process they were able to pull the roots and waste. The pipeline has got some real issue that merges into the city sewer. All them tried really hard and put in 5+ hours of work. They are helpful and I recommend them for your services

E
Eric OhlrichGoogle

Our house has had issues with roots clogging drainage pipes for years so we have had a few different companies come and resolve the issue, Roto-Rooter was very thorough, Israel and Mike were very professional, kind, and patient. They explained everything they were doing and why, even giving us information about our pipes and issues that could arise later on. Israel and Mike didn’t just stop once the clog was cleared, they went through the pipes multiple times in order to guarantee the pipes were completely clear and told us the further steps to take. The price was a bit steep, it was around 720$ for them to do this service which hurt, but unfortunately it wasn’t too surprising. Overall, overpriced, but they were very knowledgeable and took the job seriously and worked through it thoroughly. Will be using Roto-Rooter again, after our wallet recovers 😅

E
Epic Battle ReenactmentsGoogle

Roto-Rooter was swift to respond to my request. The technician they sent, Azzi, arrived promptly on site and demonstrated his skill and expertise at handling the fixes and installation required. He was dedicated to completing the task on my behalf and overall was a pleasant interaction. I am very satsified with his work and the experience given!

Business details

Phone
(815) 272-2879
Address
650 E Terra Cotta Ave #110, Crystal Lake, IL 60014, USA
Hours
Open 24 hours

Service area

Based in Lake in the Hills. Serves 28 nearby cities within 20 miles:

Last updated June 25, 2026 · Data from Google Reviews
87

Roto-Rooter Plumbing & Water Cleanup

4.9
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