Roto-Rooter Plumbing & Water Cleanup
Plumber · Lake in the Hills, IL · Open 24 hours per Google listing
Our verdict
5 of 5 analyzed reviews are 5-star; sewer/drain work in 2 reviews with teams spending 5+ hours on root intrusion — solid for main-line jobs, but thin evidence base (5 of 1,156 total reviews analyzed).
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Sewer line root intrusion handled thoroughly in 2 reviews — teams ran pipes multiple times to guarantee full clearance, not just symptom relief.
1 cited review
“Bruno & Steve were very helpful not only at talking me through what caused our main line slowness/backup, but also daily preventative measures. We were also able to talk through bigger picture needs down the line. Never felt like I was getting upsold.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Professional theme in 4 of 5 reviews; technicians consistently cited for explaining causes and preventive steps, not just fixing the immediate issue.
3 cited reviews
“Roto-Rooter was swift to respond to my request. The technician they sent, Azzi, arrived promptly on site and demonstrated his skill and expertise at handling the fixes and installation required.”
“Bruno & Steve were very helpful not only at talking me through what caused our main line slowness/backup, but also daily preventative measures. We were also able to talk through bigger picture needs down the line. Never felt like I was getting upsold.”
“Israel and Mike were very professional, kind, and patient. They explained everything they were doing and why... Israel and Mike didn't just stop once the clog was cleared, they went through the pipes multiple times in order to guarantee the pipes were completely clear.”
Cited in 4 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Pricing flagged as 'a bit steep' (around $700+) in one review for root-clearing work that required multiple passes — cost could surprise budget-conscious customers.
“Israel and Mike were very professional, kind, and patient. They explained everything they were doing and why... Israel and Mike didn't just stop once the clog was cleared, they went through the pipes multiple times in order to guarantee the pipes were completely clear.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“Jonathan was super helpful with my plumbing issue and made sure there were no leaks after the job was done. He was very kind and worked quickly and professionally. I would recommend him to anyone who needs an understanding plumber.”
“This is from Saturday morning. Bruno, Steven & Kyle came to check in the drainage issue. After going to the root cleaning in the pipeline process they were able to pull the roots and waste. The pipeline has got some real issue that merges into the city sewer. All them tried really hard and put in 5+ hours of work. They are helpful and I recommend them for your services”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 1,156 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Hire if
- You need clear communication and upfront explanations
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Water Cleanup?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Roto-Rooter Plumbing & Water Cleanupisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Algonquin · Marengo · Libertyville · Burlington