The Fair Plumber LLC
Plumber · Mount Prospect, IL · Open 24 hours per Google listing
Our verdict
Excellent technicians and fast emergency response, but one customer was quoted $17,000 for work another plumber fixed for $900—get multiple quotes on major jobs.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 111 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Same-day or next-day emergency response: 5 reviews explicitly mention arriving the next day, completing same day, or fixing issues within hours of contact
2 cited reviews
“available next day, completed same day, Jose efficient and clean”
“Christian explained clearly why bigger job needed, made sense”
Cited in 4 of the 111 reviews we analyzed — 2 cited reviews not excerpted here.
Technician quality and professionalism: 14+ reviews specifically praise individual technicians (Jesus, Jose, Christian, Rolando, Thomas, Chris, James) for efficiency, cleanliness, and thoroughness
2 cited reviews
“available next day, completed same day, Jose efficient and clean”
“Christian explained clearly why bigger job needed, made sense”
Cited in 8 of the 111 reviews we analyzed — 6 cited reviews not excerpted here.
Clear communication and explanation of work: 6 reviews mention technicians clearly explaining what needs to be done and why
1 cited review
“Christian explained clearly why bigger job needed, made sense”
Cited in 5 of the 111 reviews we analyzed — 4 cited reviews not excerpted here.
Strong repeat customer loyalty: Multiple customers explicitly state they will use the service again or called back after initial positive experience
2 cited reviews
“replaced water heater, knew who to call when mine went bad”
“available next day, completed same day, Jose efficient and clean”
Cited in 3 of the 111 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
One documented case of potential over-quoting on diagnostic work: A single 1-star review (10% of sample) reports a $17,000 quote that was vastly inflated vs. competitor pricing ($900), raising concerns about initial quote reliability on complex jobs without second opinions
“quoted $17,000, another company fixed for $900”
Red flag
Defensive response to price verification: Manager reportedly became unpleasant when customer expressed intent to get a second opinion, which may discourage price shopping
“quoted $17,000, another company fixed for $900”
Major pricing discrepancy on one complex job: Customer was quoted $17,000 to replace 20 feet of piping but another company solved it for $900 using a different diagnostic approach, and manager was 'very unpleasant' when customer sought second opinion
“quoted $17,000, another company fixed for $900”
Keep it in proportion: these concerns are cited in 1 of the 111 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Never calling The Fair Plumber again. We used them years ago and spent over $6,000 to replace an outdoor pipe, so when we started having a similar issue, we called them back. They did come out quickly, which I appreciated. However, they quoted us $17,000 to replace about 20 feet of piping. Thankfully, a friend encouraged me to get a second opinion. Another company came out within an hour, used a different tool, …”
“Still waiting on Fair Plumber in Mount Prospect Illinois to fix their faulty work mess. I have water running down my basement wall after Fair Plumber attempted to install a 1st floor kitchen Faucet. They were unable to remove the shut off valve and struck it with great force repeatedly and then finally brought out an electric power tool to remove it. In the process I believe they dislodged something in the wall or …”
Positive
“I highly recommend this plumbing company for their quick and professional repair service. The technicians arrived on time, identified the issue right away, and fixed it efficiently. I am very satisfied with their work and will gladly use their services again.”
“Rolando and Thomas did fabulous work at our house. We weren’t able to use plumbing on one side of our house and they fixed it. They were super professional and would recommend them to anyone. Thank you guys so much!!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Jan 2026.
Across platforms
Google 4.9/5 (158 reviews) vs. Yelp 4.5/5 (10 reviews) shows minor gap; BBB A+ with zero complaints in 3 years indicates the single 1-star pricing dispute may not have been escalated to BBB, or was resolved, suggesting online ratings are generally consistent but Yelp reflects slightly more critical feedback.
Should you hire The Fair Plumber LLC?
Best for
- Emergency and same-day calls
- Emergency and burst pipe repair
- Faucet and fixture work
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own The Fair Plumber LLC?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
The Fair Plumber LLCisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Evanston · Libertyville