Tidy Tank Plumbing, Sewer, and Septic
Plumber · Crystal Lake, IL · Open 24 hours per Google listing
Our verdict
4.9★ across 1131 reviews and a BBB A+, but a recurring pricing complaint runs through the negatives: $521 for a 1-hour faucet reconnect and $600+ to swap a customer-supplied spigot.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #13 of 15 plumbers we've reviewed in Algonquin, IL · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
45-minute arrival on a broken sump pump line with no upsell pressure (fast_response cited 12 times)
1 cited review
“I called Tidy Tank plumbing because my sump pump line broke. Dan was here within 45 minutes. He looked at the obvious issue but then investigated further to make sure that there were no other related issues such as frozen drain lines, etc.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Reviewers note clear explanations and photo-documented invoices on septic work
1 cited review
“They explained what they were doing and documented everything in pictures and on the invoice. Their prices have gone up quite a bit since our last appointment, but I guess it's on par with every other price increase in the country.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Accommodated a weekend septic emergency by sending the last technician on the road
Cited in 1 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Surprise/high plumbing fees recur in negatives: one reviewer charged a $129 service fee with 'nothing' done, another $521 for a 1-hour faucet job
“I bought my own spigot and thought maybe it would be a few hundred bucks for labor. They wanted to charge me over $600 just to replace it! They still scammed me of my $129 service fee and did nothing for me.”
1 more cited review
“I used them to re-connect a kitchen faucet after countertop installation. They used existing parts and installed new basket strainers. The service took one hour and they charged $521. This is outrageous.”
Red flag
A long-time pumping customer reports a scheduled, reminder-confirmed job was abandoned the day of the work
Cited in 1 of the 100 reviews we analyzed.
Multiple 1-star reviews dispute plumbing pricing: $521 for a one-hour faucet reconnect and over $600 to install a customer-supplied spigot
“I used them to re-connect a kitchen faucet after countertop installation. They used existing parts and installed new basket strainers. The service took one hour and they charged $521. This is outrageous.”
1 more cited review
“I bought my own spigot and thought maybe it would be a few hundred bucks for labor. They wanted to charge me over $600 just to replace it! They still scammed me of my $129 service fee and did nothing for me.”
Keep it in proportion: these concerns are cited in 3 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Ron's Tidy Tank managed to ruin a good customer relationship. We had been super happy with Ron's pumping service since we moved here almost 4 years ago. Recently we needed to have some emergency repairs done and they came out for a prompt estimate and gave us a great price, several thousand dollars under another estimate. Great, right? Well, it's 2020 so like everything else, it didn't work out as hoped. The …”
“never in my entire 39 year have heard of such a disrespect company in my life! My neighbor who has had service with them for years called in for an emergency and the manager told her they couldn't help her........The poor 81 year old woman had fecal matter coming up through her toilets and drains.......Mind u she just had her septic system serviced LESS THAN a year ago with THEM! They refused her service when she …”
“In order to pump out tank about 20, 25 year old established hostas had to be removed. In the past, they were simply dug out and then put back when filling up the hole. Brad from tidy tank proceeded to chop them up in little pieces along with the dirt he removed. He then used the dirt with chopped up hostas to fill up the hole. It would not have been that hard to shovel them out, remove the dirt, fill up hoke with …”
Positive
“Was contacted by Tidy Tank Septic reminding me that the last service had been almost three years ago, and did I want to schedule a service. Set up an appointment for the very next day. They arrived at the scheduled time and got the job done thoroughly and efficiently. They explained what they were doing and documented everything in pictures and on the invoice. Their prices have gone up quite a bit since our last …”
“Great experience with Tidy Tank Septic! Brad handled my septic pumping and was incredibly helpful. Not only did he get the job done smoothly, but he also took the time to explain my whole setup and what to watch for over time. I left the visit knowing a lot more about my system and confident about when I’ll need service next. I’ll absolutely be calling them again. Highly recommend!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Jan 2026.
Across platforms
Google sits at 4.9★, but the Yelp-sourced negatives (slow_response, poor_workmanship, abandoned job) skew harsher than the headline rating suggests.
Should you hire Tidy Tank Plumbing, Sewer, and Septic?
Hire if
- You need clear communication and upfront explanations
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Tidy Tank Plumbing, Sewer, and Septic?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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