Illinois Sewer and Drain Inc.
Plumber · Round Lake, IL · Open 24 hours per Google listing
Our verdict
4.8★ on 333 Google reviews; 5 of 5 analyzed are five-stars focused on sewer (5 mentions) — camera diagnostics, same-day emergency dispatch, and concrete/stone restoration after buried-pipe repairs are the documented differentiators.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Sewer camera diagnosis used in every documented job; findings shown to customer before scheduling repair — eliminates guesswork
2 cited reviews
“Joe and Darrin used a camera to diagnose multiple breaks in my sewer line. The repair took two days, and they were professional, knowledgeable, and communicative throughout the entire process. They explained everything clearly, cleaned up the work area, backfilled, and patched the concrete.”
“Had a sewage backup through a basement drain on a Saturday. Joel was out within a few hours and spent 5 hours trying to clean out my sewage pipe which he did, but after scoping with camera found highly deteriorated cast sewer pipe which was the cause. Showed me the evidence from camera so we scheduled a follow appt for him to come out Monday and replace that section of pipe in my basement concrete floor. Joel was very professional and completed very good work. All work was done in 1 day including concrete.”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Saturday emergency dispatch confirmed: arrived within hours, spent 5 hours clearing line before scoping and scheduling follow-up concrete work — all completed in 1 day
2 cited reviews
“Had a sewage backup through a basement drain on a Saturday. Joel was out within a few hours and spent 5 hours trying to clean out my sewage pipe which he did, but after scoping with camera found highly deteriorated cast sewer pipe which was the cause. Showed me the evidence from camera so we scheduled a follow appt for him to come out Monday and replace that section of pipe in my basement concrete floor. Joel was very professional and completed very good work. All work was done in 1 day including concrete.”
“We had a sewage line clog that backed up into our home and needed an emergency plumber right away. From the first call, the plumber was professional, responsive, and knowledgeable. He arrived on time, clearly explained the issue, and quickly unclogged the main sewage line without causing any mess.”
Historic stone floor and concrete slab restoration handled carefully on a complex 1860s house job; backfill and patching documented by multiple reviewers
1 cited review
“Joe and Darrin used a camera to diagnose multiple breaks in my sewer line. The repair took two days, and they were professional, knowledgeable, and communicative throughout the entire process. They explained everything clearly, cleaned up the work area, backfilled, and patched the concrete.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“We had a great experience with Illinois Sewer & Drain inc., from first initial call to the company about our septic issue, to the work done on our property. We had a prior company come out, found we had a bad connection that was leaking from a pipe leading into our septic tank. The company never got back to us for an estimate, which then we had to find help elsewhere. We got in contact with Illinois Sewer & …”
“My local plumber referred me to Joe after realizing the issue was more serious than expected. Joe and Darrin used a camera to diagnose multiple breaks in my sewer line. The repair took two days, and they were professional, knowledgeable, and communicative throughout the entire process. They explained everything clearly, cleaned up the work area, backfilled, and patched the concrete. I was very satisfied with their …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 333 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire Illinois Sewer and Drain Inc.?
Best for
- Emergency and same-day calls
- Complex installs and remodels
- Sewer line repair and replacement
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Advice derived from the review analysis above — how we decide.
Own Illinois Sewer and Drain Inc.?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Illinois Sewer and Drain Inc.isn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Bristol · New Munster · Libertyville · Kenosha