Intelligent Service: Plumbing, Heating, Cooling & Drain Cleaning
Plumber · Mount Prospect, IL · Open 24 hours per Google listing
Our verdict
Fast emergency response (same-day/2-3 hours) with strong technical work, but expect 1-2 negative reviews per 20 claiming surprise charges or billing disputes.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 197 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Exceptional emergency responsiveness: 5 reviews explicitly mention same-day service, within 2-3 hours, or service the next day for urgent calls
1 cited review
“Out the same day, fast service, outstanding communication.”
Cited in 5 of the 197 reviews we analyzed — 4 cited reviews not excerpted here.
Consistent workmanship quality: 8+ reviews praise technicians for thorough diagnostics, professional execution, and attention to detail
2 cited reviews
“Technician went above and beyond to identify and fix problem.”
“They kept me informed, warning of problems and calming with experience.”
Cited in 5 of the 197 reviews we analyzed — 3 cited reviews not excerpted here.
Transparent communication during work: multiple reviews note technicians explained problems, options, and next steps without condescension
1 cited review
“They kept me informed, warning of problems and calming with experience.”
Cited in 4 of the 197 reviews we analyzed — 3 cited reviews not excerpted here.
Long-term customer loyalty: 4 reviews from customers with 10-20+ year relationships mention consistent quality
1 cited review
“Out the same day, fast service, outstanding communication.”
Cited in 4 of the 197 reviews we analyzed — 3 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Significant liability incident: 1 review reports technician broke septic cover and company refused to repair resulting safety hazard; customer filed lawsuit
Cited in 1 of the 197 reviews we analyzed.
Red flag
Pricing transparency mismatch: Multiple reviews (3 total) suggest advertised pricing conflicts with actual quotes or final charges, despite high overall fairness score
Cited in 3 of the 197 reviews we analyzed.
Pricing disputes and surprise charges: 3 reviews report final costs significantly higher than expected ($500 for 30 min work, $850 part replacement presented as necessary, website diagnostic price ($29) contradicted by phone quote ($99))
Cited in 3 of the 197 reviews we analyzed.
Reluctance to provide phone estimates: 1 review notes company cannot/will not give ballpark labor quotes over phone for material-only scenarios
Cited in 1 of the 197 reviews we analyzed.
Keep it in proportion: these concerns are cited in 5 of the 197 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“wanted to charge to come on out and look at a job to give an estimate. Move on to the next guy there's plenty of free estimates out there.”
“Hi. This message is in relation to the one titled Ron B.s. (for some reason I couldn't use the specific message to reply to.) So, thank you for your response. And desire to make this better. However? The problem with software is that you have to be shown the screen and it should be reviewed. Didn't happen. As I stated above, the serviceman told me that "that he would rebuild mine as I didn't need a whole new …”
“There is no doubt in my mind that Intelligent Plumbing is a good plumber! However, in my case, integrity is also required in order to be considered a good business! I am shocked by the Cavalier attitude expressed in their final email to me. Not even an apology was given me since Mel did come out to my house, wasted my time, talked with Jason and assured me that the job would be handled by Intelligent Plumbing. …”
Positive
“We had a broken pipe under our basement floor. Technicians arrived on Monday morning, thoroughly diagnosed the issues and provided a detailed estimate. On Thursday, only three days later, the technicians arrived on time and, by the end of the day, the problem was fixed.Throughout that day they kept me informed, both warning me of potential problems (it's an old house) and calming me with their breadth of experience …”
“I would like to give a top rating for the excellent work done by Intelligent Service. Jason deserves special recognition for outstanding leadership, great team coordination, and smooth communication throughout the entire process. Everything was well organized and handled efficiently. Also, I want to personally commend Trevor for a job very well done — professional, reliable, and detail-oriented. Overall, a fantastic …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Significant gap: Google 4.8/5 (1388 reviews) vs. Yelp 3.6/5 (100 reviews)—a 1.2-star difference. Yelp reviews cluster 1-2 star negative feedback around pricing/estimates/service failures, while Google overwhelmingly positive. BBB accreditation with zero complaints in past 3 years contradicts Yelp's service/billing grievances.
Should you hire Intelligent Service: Plumbing, Heating, Cooling & Drain Cleaning?
Best for
- Water heater install/repair
- Whole-house repiping
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Intelligent Service: Plumbing, Heating, Cooling & Drain Cleaning?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Intelligent Service: Plumbing, Heating, Cooling & Drain Cleaningisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Evanston · Libertyville · Algonquin