A&J Sewer Service
Plumber · Buffalo Grove, IL
Our verdict
4.7★ on 269 reviews; only 5 analyzed (thin signal); grease trap and commercial drain specialist with multi-year repeat business clients; 1 documented case of condescending phone customer service.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Commercial repeat client (car wash) uses A&J at least twice per year and plans to expand to multiple locations — consistent quality cited.
1 cited review
“Great company. We have been using them at Voda Express Car Wash for years. Can't say enough how great of a job they do. They service our facility at least twice a year.”
Grease trap service scheduled next-day and completed in ~30 minutes; customer signed up for subscription service afterward.
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Documented hostile phone interaction — reviewer decided not to book based solely on the call intake experience.
“The customer service was short and condescending. I called them to make an appointment. Although he used some appropriate customer-service language, his tone was inappropriate. He raised his voice, as if he didn't want to talk or that I was an idiot. He became frustrated multiple times.”
Phone intake agent raised his voice, used sarcastic tone when asked to re-spell email address, and became frustrated when customer tried to schedule a month out instead of next Monday.
“The customer service was short and condescending. I called them to make an appointment. Although he used some appropriate customer-service language, his tone was inappropriate. He raised his voice, as if he didn't want to talk or that I was an idiot. He became frustrated multiple times.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“The customer service was short and condescending. I called them to make an appointment. Although he used some appropriate customer-service language, his tone was inappropriate. He raised his voice, as if he didn’t want to talk or that I was an idiot. He became frustrated multiple times, such as when I tried to schedule an appointment next month instead of next Monday, when I asked for COI, or when I asked him to …”
Positive
“We are a Korean restaurant located in Niles(336), and we recently received grease trap service from AJ. They quickly identified our issue and were professional enough to schedule a service visit for the very next day. Their work was incredibly efficient and the team was very friendly. In particular, Emanuel, who performed the service on-site, was absolutely fantastic. I truly appreciate their help!”
“I used their service for grease trap cleaning and it was great. The staff was kind and knowledgeable of the task. It took maybe 30 min of that. I was able to clean my kitchen while he did the grease trap. I actually signed up for the subscription because the service was so good.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 269 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
Should you hire A&J Sewer Service?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own A&J Sewer Service?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
A&J Sewer Serviceisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Libertyville · Evanston