Fly Plumbing & HVAC
Plumber · St. Charles, IL · Open 24 hours per Google listing
Our verdict
4.9 stars across 1029 reviews; all 5 analyzed are 5-star with workmanship in 3 of 5 and professional in 4 of 5 — Sunday evening basement backup handled with same-day offer and next-day appointment; drain sealing and outdoor spigot replacement both praised for clean finish.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #4 of 15 plumbers we've reviewed in Evanston, IL · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Sunday evening emergency backup: offered same-day service, delivered next-day with requested technician accommodated — reviewer's specific tech request was honored without issue
1 cited review
“I had a back up in my basement on a Sunday evening. I was able to easily reach them and set up a next day appointment (they had offered same day service, but the water had gone down). I requested Adrian (he had been out before) and they accommodated my request without issue.”
Workmanship theme in 3 of 5 reviews: basement drain overflows sealed and cleaned, outdoor anti-freeze spigot upgrade proactively recommended and completed with photographic follow-up
2 cited reviews
“Got some work done on a few drains in my basement that were overflowing. Mikhail and Mickey did a great job getting everything sealed and cleaned. Very polite, friendly, and efficient. I will only go with this crew for any job moving forward.”
“We needed an outdoor spigot replaced and they recommended an anti-freeze spigot which I had no idea was an option. They send us pics of the completed job and accommodated a service latch. Shawn did a great job. This is our second time using their services and they do not disappoint.”
Technicians educate customers on process and future maintenance: tips given after basement work; process explained throughout; photos of completed job sent
2 cited reviews
“Miguel and Adrian were amazing. They really helped explain the process of everything they did and tips for the future. I will 100% be a returning customer and will be recommending them to everyone in the area!”
“We needed an outdoor spigot replaced and they recommended an anti-freeze spigot which I had no idea was an option. They send us pics of the completed job and accommodated a service latch. Shawn did a great job. This is our second time using their services and they do not disappoint.”
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“Adrian was amazing! He was very thorough and a pleasure to work with. He explained everything clearly, and I would definitely use him again.”
“A very positive experience with Fly Plumbing. The company is always very responsive and goes above & beyond. I had a back up in my basement on a Sunday evening. I was able to easily reach them and set up a next day appointment (they had offered same day service, but the water had gone down). I requested Adrian (he had been out before) and they accommodated my request without issue. Adrian and Ben came out and …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 1,029 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire Fly Plumbing & HVAC?
Best for
- Emergency and same-day calls
- Complex installs and remodels
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Fly Plumbing & HVAC?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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