Rocket Plumbing
Plumber · Mount Prospect, IL
Our verdict
Consistently fast response times and quality work, but pricing disputes and occasional no-shows create risk—call early and get quotes in writing.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 189 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Same-day or next-morning response to emergency calls: 6 reviews document rapid dispatch within hours or by next business day
Cited in 6 of the 189 reviews we analyzed.
Strong communication and transparency: 8 reviews praise clear explanations of problems, options, and pricing before work begins
1 cited review
“Hard working, good communication no BS or upselling.”
Cited in 8 of the 189 reviews we analyzed — 7 cited reviews not excerpted here.
Thorough, lasting workmanship: 4 reviews explicitly mention no callbacks, no rework, and confidence in installations
1 cited review
“Never had to call him back after he's finished with the work.”
Cited in 4 of the 189 reviews we analyzed — 3 cited reviews not excerpted here.
Fair pricing and willingness to adjust: 5 reviews mention competitive rates or owner-approved discounts after negotiation
Cited in 5 of the 189 reviews we analyzed.
Professional diagnostic capability: 2 reviews mention superior technology or second-opinion analysis catching issues other plumbers missed
Cited in 2 of the 189 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
No-show on scheduled emergency: 1 review reports plumber failed to arrive during promised 1–5 PM window and never called to cancel
Cited in 1 of the 189 reviews we analyzed.
Red flag
Service quality variance by technician: 1 negative review from condo association alleges possible overdiagnosis and unnecessary work by some staff, plus poor owner follow-up
Cited in 1 of the 189 reviews we analyzed.
Inconsistent scheduling: 2 reviews report significant delays (3.75 hours late, rescheduled with no show) despite confirmed time windows
Cited in 2 of the 189 reviews we analyzed.
Pricing disputes on drain work: 1 review documents $389 charge for 30-minute drain snake, defended only after complaint and social pressure
Cited in 1 of the 189 reviews we analyzed.
Installation attention gaps: 1 review notes water heater positioned too close to wall, creating maintenance access problems later
Cited in 1 of the 189 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 189 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Highly NOT recommend. I will go some place else next time. Sometimes you have to trust your gut”
“My condominium association has used Rocket Plumbing in the past with mediocre results. Not particularly responsive, but they got the job done in the end. The last time out they told me I probably needed to replace a major pipe between two units in our building. They pulled the toilet out (so it couldn't be used) then didn't follow up as they promised to. After waiting for 2 weeks (it was a guest bathroom), I …”
“So I have used Rocket Plumber a few times over the last few years now. The first couple of times everything was great (needed to replace my sump and ejector pumps at separate times). Was happy with the service. Hence the 2 stars vs 1 star. The last two times have left me looking elsewhere. The first of these was last year, we needed to use their emergency services for a clogged pipe that was backing up into our …”
Positive
“From booking through Vicky, to service by Trevor, Jo-el and Hugo, everyone was great on my line jetting and basin drain. Hard working, good communication no BS or upselling. Line trouble identified and will work with them and the city to rectify it. A pleasant surprise to find Rocket Plumbing.”
“I noticed some water damage on the ceiling below my upstairs bathroom.. I started my search online for a new plumber and chose rocket plumbing because of all the positive reviews I was seeing- the reviews aren’t wrong. I called in the late afternoon, the receptionist was very kind, helpful, and she was able to send a plumber out the next morning. The plumber, Geoffrey was professional, knowledgeable and patient (I …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Jul 2025.
Across platforms
Google 4.9/5 vs. Yelp 4.4/5 (0.5-star gap): Yelp contains more pricing disputes, scheduling complaints, and critical reviews (1–2 stars) absent from Google. BBB A+ with zero complaints in past 3 years does not align with 2023–2024 Yelp complaints, suggesting potential resolution or review filtering by date.
Should you hire Rocket Plumbing?
Best for
- Drain and sewer work
- Whole-house repiping
Hire if
- You need high-quality work that holds up over time
- You need a plumber who actually shows up when scheduled
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Advice derived from the review analysis above — how we decide.
Own Rocket Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Rocket Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Libertyville · Evanston · Algonquin