Capps Plumbing & Sewer Inc.
Plumber · Mount Prospect, IL · Open 24 hours per Google listing
Our verdict
Excellent craftsmanship and communication with strong emergency responsiveness, but watch out for post-job accountability gaps and occasional scheduling failures.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 81 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Exceptional workmanship and attention to detail—10 of 25 reviews explicitly praise quality of work, thoroughness, and professional execution
Cited in 9 of the 81 reviews we analyzed.
Clear communication and honest assessments—8 reviews highlight technicians who explained work in detail, showed camera footage, and avoided upselling
1 cited review
“He explained everything in detail, showed camera pictures, very honest”
Cited in 8 of the 81 reviews we analyzed — 7 cited reviews not excerpted here.
After-hours emergency responsiveness—2 reviews document after-hours callbacks and rapid dispatch for urgent issues including sump pump emergencies
1 cited review
“Received phone call after hours to detail next steps”
Cited in 2 of the 81 reviews we analyzed — 1 cited review not excerpted here.
Fast appointment scheduling and same-day service—4 reviews mention next-day or same-day arrival with accommodations for customer preferences
Cited in 4 of the 81 reviews we analyzed.
Competitive pricing with senior discounts—reviews cite honest pricing, lack of upselling, and available senior discounts
1 cited review
“Pleased about the 10% senior discount”
Cited in 3 of the 81 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Scheduling reliability gaps under pressure—2 reviews report no-shows and cancellations: one technician called liar about previous work, and another incident involved truck breakdown cancellation after customer waited 4+ hours
Cited in 2 of the 81 reviews we analyzed.
Post-job quality control failures—1 review documents technician failed to flush line after repair, sending debris into faucet and leaving customer's plumbing worse than found
“They failed to flush the line after repair, sending debris into faucet”
Accountability disputes after job completion—1 review reports manager refused follow-up service call for problem caused during repair, claiming it was a separate issue requiring new paid service
“They failed to flush the line after repair, sending debris into faucet”
Keep it in proportion: these concerns are cited in 3 of the 81 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I hired Capps Plumbing & Sewer Inc. to cap off a valve on an old galvanized pipe. I chose them specifically because they are a "known" company and I was willing to pay their $400+ premium, expecting they would handle an old, rusty pipe with care. While they completed the initial task, they failed to flush the line after the repair. This sent debris directly into my kitchen faucet, which now no longer works. I …”
“Tech called me a liar based on previous work Capps did that I watched them do regarding a spigot change.”
“Called them Friday. They said they are busy so I scheduled the appointment on Saturday 10am. Saturday 10am they called saying they will come at noon. At noon they called and informed me, one of their trucks broke down so I have to wait more. At 2pm they called and said they are not coming as they can't fix their truck. So I called a different plumbing company which came 90 minutes later and in next 45 minutes my …”
Positive
“The two technicians that came to my home today, Hernan and Ruben, were not only fast, efficient and friendly, but they were also extremely polite and respectful. They explained everything to us so we could understand what they were doing and what was going on and answered all of our questions. There is more plumbing work that needs to be done at our home and I will definitely have Capps do the work for us. Highly …”
“Capps did an outstanding job. Jose and Eddie cleared a heavily clogged 2” kitchen line and took the time to ensure it was completely clean before they wrapped up. The camera inspection confirmed the quality of their work. I plan to use Capps for future plumbing needs, including a preventative main sewer line cleaning. Their pricing is competitive, they’re honest, and the workmanship is excellent.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Should you hire Capps Plumbing & Sewer Inc.?
Best for
- Emergency and burst pipe repair
Hire if
- You need high-quality work that holds up over time
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Capps Plumbing & Sewer Inc.?
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Find plumbers near you
Capps Plumbing & Sewer Inc.isn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Libertyville · Evanston · Algonquin