Bishop Plumbing, Heating and Cooling, Inc.
Plumber · Mount Prospect, IL · Open 24 hours per Google listing
Our verdict
Excellent emergency response and workmanship, but expect pricing 30-50% above competitors and verify estimates carefully before committing.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 199 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Rapid emergency response with after-hours availability; multiple reviewers praise quick arrival and weekend service
Cited in 3 of the 199 reviews we analyzed.
High-quality workmanship and attention to detail; 5 reviewers specifically mention thoroughness, extra effort, and proper diagnosis
1 cited review
“They spent extra time making sure everything was right and working properly.”
Cited in 5 of the 199 reviews we analyzed — 4 cited reviews not excerpted here.
Communicative technicians; 3 reviewers highlight clear explanations of problems and work performed
1 cited review
“Scott explained every step and what the problem was.”
Cited in 3 of the 199 reviews we analyzed — 2 cited reviews not excerpted here.
Membership loyalty programs available; at least one reviewer noted savings through 'Royal Flush club'
Cited in 1 of the 199 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Major platform rating disparity: 4.5/5 on Google (772 reviews) vs. 1.6/5 on Yelp (100 reviews). One reviewer explicitly states Google ratings appear curated while Yelp contains unfiltered complaints about overcharging
Cited in 1 of the 199 reviews we analyzed.
Red flag
Pressure tactics and scope creep; multiple customers report being quoted for multiple escalating services during a single visit ($89 → $365 → $1,065 → $435 additional)
Cited in 2 of the 199 reviews we analyzed.
Red flag
Reported compensation with NDA condition; one detailed review states company offered $100 refund only if customer agreed not to post negative reviews
Cited in 1 of the 199 reviews we analyzed.
Red flag
Misdiagnosis and customer harm; 3 reviewers report technicians either missed the actual problem, blamed customer for previous contractor's work, or charged for unnecessary diagnostics that other plumbers identified as incorrect
Cited in 3 of the 199 reviews we analyzed.
Significantly higher pricing than competitors; 6 reviewers report estimates $400-$4,000+ above other plumbers for identical or similar work
“Bishop's estimate $4,000 more than other estimates.”
Cited in 6 of the 199 reviews we analyzed.
Diagnostic and service call fees accumulate quickly; multiple customers charged $89-$475 just for assessment before repair costs begin
Cited in 3 of the 199 reviews we analyzed.
Pattern of upselling and unnecessary repairs; 4 reviewers describe technicians recommending costly additional work that other plumbers determined was unnecessary
Cited in 4 of the 199 reviews we analyzed.
Inconsistent workmanship quality; 2 reviewers report faulty installations requiring professional rework (leaking fittings, incomplete work)
Cited in 2 of the 199 reviews we analyzed.
Keep it in proportion: these concerns are cited in 12 of the 199 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I cannot figure out how anyone is giving them anything other than 1 star. Interesting, they have only a 1.5 rating on yelp???? Anyway, the place is a total scam. Charged us thousands of dollars and claimed they found the break. Turns out the x he was referring to was actually from a tree trimming job done the week earlier. He came to the door 3 times. Each time looking for more money to do further investigation. In …”
“The price is ridiculous. We paid $400 just for some one to come out and run a diagnostic on our hot water heater. They ignored the code flashing on the unit and said it was something else. They didn't any of the parts to fix it right then and verify that was the issue. We got the part ourselves and changed it out. It didn't fix anything. So water heater was still broken and we weren't any closer to fixing it. …”
“DON"T PAY FOR THEIR MARKETING TRICKS! WAY OVERPRICED, BUT THEY KNOW THEY HAVE YOU! I called Bishop because they were listed in my local directory with a local address and I prefer to use smaller local mom&pop businesses if I can or at least local businesses. So long story short- my tub leaked into my neighbor's ceiling after I had it refinished by another company & they replaced the overflow plate with a new one. …”
Positive
“Scott and Bill came to fix our bathtub drain. Our son put a toy wash cloth down it during bath time. They discovered that our plumbing was out of date, replaced it and did extra rodding to find the difficult wash cloth. They also advised replacing a cast iron pipe , unbeknownst to us, had a huge crack on top. They spent extra time making sure everything was right and working properly. We so appreciate their …”
“BISHOP!!!!!!! James and Scott are very nice guys. They came to fix my heater. Scott was very teachable he explained every step to me that they were doing and what the problem was. They fixed, cleaned and wiped the heater down. My heater was very dirty and dusty. I would recommend these 2 guys!!! I also would like to say it was a tight squeeze where my furnace was but they made it work!! Great job guys ..”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Extreme rating gap: Google 4.5/5 vs. Yelp 1.6/5 (2.9-star difference). Google reviewers praise professionalism and quality; Yelp reviewers consistently report inflated billing, unnecessary upsells, and misdiagnosis. One reviewer suspects Google curates reviews. BBB accreditation gap (A+ but not accredited) suggests no third-party complaint resolution system in place.
Should you hire Bishop Plumbing, Heating and Cooling, Inc.?
Best for
- Emergency and burst pipe repair
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Bishop Plumbing, Heating and Cooling, Inc.?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Bishop Plumbing, Heating and Cooling, Inc.isn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Evanston · Libertyville