Drain & Plumbing Services
Plumber · Schaumburg, IL · Open 24 hours per Google listing
Our verdict
Fast emergency response and solid workmanship, but multiple Yelp reviews document aggressive upselling and pricing 2-3x market rate for routine work.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 195 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Quick emergency response: 5 reviews highlight same-day arrival, rapid diagnosis, and arrival within 1-2 hours of call
2 cited reviews
“responded quickly, showed up on time, diagnosed the issue right away”
“fast, responsive, reliable, and honest from start to finish”
Cited in 5 of the 195 reviews we analyzed — 3 cited reviews not excerpted here.
Professional technicians: 6 reviews praise specific techs (Jerry, Roman, Dmytro, Sasha, Vadym) as knowledgeable, respectful, and thorough
2 cited reviews
“Jerry was very knowledgeable, professional, smart and prompt”
“Sasha was thorough and patient, explained the process before work”
Cited in 5 of the 195 reviews we analyzed — 3 cited reviews not excerpted here.
Good communication on straightforward jobs: 3 reviews mention clear explanations and transparency before/after work
3 cited reviews
“Sasha was thorough and patient, explained the process before work”
“fast, responsive, reliable, and honest from start to finish”
“Jerry was very knowledgeable, professional, smart and prompt”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Aggressive upselling on major jobs: 5 Yelp reviews document patterns of recommending unnecessary replacements (ejector pump $10k when electrical repair needed, sewer line $5.2k when blockage could be cleared, $9k repair quote when competitor charged half), high-pressure sales tactics, and inflated diagnoses that competing companies contradicted
Cited in 5 of the 195 reviews we analyzed.
Red flag
Damage and cleanup issues: 3 Yelp reviews report leaving behind mess (dirt stains on tile/carpet, frozen puddle on driveway, damage to bathroom wall and trim) and poor follow-up
Cited in 3 of the 195 reviews we analyzed.
Red flag
Equipment damage during service: 2 Yelp reviews document technicians getting their own rods stuck in drains, then pressuring customers into expensive cleanout installations to retrieve them
Cited in 2 of the 195 reviews we analyzed.
Red flag
Unprofessional behavior: 2 Yelp reviews cite rude phone conduct, dismissive technician attitude, and one report of loud commotion/foul language during customer service call
Cited in 2 of the 195 reviews we analyzed.
Significant pricing concerns: 4 recent Google reviews (mo2TOMwSz8vSNVxO8Cx7, 6U8RhX5NncM8N2ancqqW, yTtrTlUNhGLzlhCEgDBh, pjzeL4TM9mfNeGz5ImZd context) and 1 older review note work completed in 20-45 minutes charged at $320-650, which reviewers flag as above-market
Cited in 2 of the 195 reviews we analyzed.
Keep it in proportion: these concerns are cited in 11 of the 195 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“We had these guys out for an estimate on replacing our sewer line and fixing our ejector pump. They gave us an estimate of 10,000 to replace the ejector pump, citing it was a commercial grade pump and they would have to dig a new pit in order to replace it. After getting estimate from 3 other companies, each of them told me the same. The ejector pump did not need to be replaced. Ejector pumps very rarely need to …”
“The company was several hours late in coming out, rude over the telephone to me when I called to confirm appointment and then promptly charged me $650 to replace a plain old (nothing-fancy) sump pump - which took a whole 30 minutes in labor - but what are you supposeed to do when there's water in your basement? I knew I was getting screwed and they do it with a smile - - I know Roto Rooter has franchises and that …”
“We've used Roto-Rooter to clean out our sewer line as it periodically gets jammed up with root growth every few years. In 2011 the tech was great, did good work and I was happy with the job. So happy that I didn't think twice about who to call when we started getting some backup and it was time to get the line cleaned out again. Quite a different experience this time. I made an appointment online and selected …”
Positive
“This was my second time using Drain and Plumbing Services and I was again very satisfied with the work done. They installed a new sump pump system in my house and were able to complete the project quickly and for less money than their initial quote. I highly recommend them for your plumbing needs.”
“We used Drain & Plumbing Services previously a few times. They always provide very good service. This time the service was amazing! Jerry, the technician, was very knowledgeable, professional, smart and prompt! Also, Valerie from the front desk was very friendly, always answering the phone right away and always willing to help. We pleased with the completed job and will recommend this company to anyone who needs …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Extreme divergence: Google 4.8/5 (731 reviews, mostly 5-star) vs. Yelp 2.2/5 (100 reviews, majority 1-star). Google reviews focus on quick response and professional techs; Yelp reviews systematically document overcharging, false diagnoses, pressure tactics, and damage. Suggests recent service quality improvement or review source bias toward satisfied emergency callers on Google vs. deliberate upselling complaints on Yelp.
Should you hire Drain & Plumbing Services?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Drain & Plumbing Services?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Drain & Plumbing Servicesisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Libertyville · Evanston · Algonquin