S and J Plumbing & Sewer
Plumber · South Elgin, IL · Open 24 hours per Google listing
Our verdict
4.9★ across 4,190 reviews with 98% positive sentiment; fast_response cited 14 times and workmanship 33 times in 100 analyzed reviews, but 2 reviews flag surprise fees and high-pressure sales tactics before any work begins.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #6 of 15 plumbers we've reviewed in Algonquin, IL · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Workmanship depth cited in 33 of 100 analyzed reviews; technicians handle multi-hour complex repairs, coordinate second crews for adjacent issues, and leave work areas clean.
1 cited review
“Art, the technician that came to our home today, was so patient and thorough in every area, from diagnosis, to a repair that took several hours, coordinating a *second team for another issue, and in offering multiple recommendations to make sure the problem with our lines wouldn't happen again.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
Same-day dispatch confirmed in 6 of 100 analyzed reviews (themeCounts.fast_response=14); problems diagnosed and fixed in a single visit across multiple service types.
1 cited review
“Jonny and Robby were great. They came in found the problem quickly and fixed it all the same day. Work was great!”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
Transparent pricing before work starts cited explicitly in review l5Y8WcS6nuv9NltAHD5X: plumber provided a fair estimate before touching anything and kept the workspace clean throughout.
Cited in 1 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1-star review (N8BupDRZkqmyPyehUCEz) describes technicians lecturing on pricing justifications for 10 minutes without examining the problem, then refusing to leave when asked — a pattern that aligns with the surprise_fees theme count of 2.
“Watch out. These guys are scam artists and very dishonest. They never mentioned to me that they would have to charge anything to come out. They came out to my house and sat me down to tell me allll the reasons why pipes are complicated and how they have such specialized equipment that no one else has and that's why it's going to be more expensive than other places.”
Surprise fee pattern flagged in 2 of 100 reviewed samples (themeCounts.surprise_fees=2): one customer reports they were never told about a service call charge; another describes a pre-inspection lecture on pipe complexity before any diagnostic work.
“Watch out. These guys are scam artists and very dishonest. They never mentioned to me that they would have to charge anything to come out. They came out to my house and sat me down to tell me allll the reasons why pipes are complicated and how they have such specialized equipment that no one else has and that's why it's going to be more expensive than other places.”
Keep it in proportion: these concerns are cited in 1 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I usually try to give business to the little guy. I had to replace a sump pump. It was kind of an emergency so instead of doing it myself, I thought I would call Hans and Sons as they are a little, local shop and they are close by. I was quoted $250 on the phone when I made the appointment which included the pump and the labor. However, the bill came to $360 after it was installed. When I asked the guy why the …”
Positive
“I recently hired this plumbing service for a leaking pipe under my kitchen sink, and I couldn’t be happier with the experience. From the first phone call, Justine was professional, friendly, and quick to schedule an appointment. She made the whole process smooth and stress-free. When Brandon arrived, he was right on time, explained the issue clearly, and provided a fair estimate before starting the work. He was …”
“I called S&J Plumbing to repair a leak that developed behind the wall in our bathroom. Joe was able to get me on the schedule and sent Mark Lindeman out a few hours later. Mark was very nice, very knowledgeable, talented and informative. He noticed our tankless water heater and knew the unit and started telling us about it and how it needs to be maintained (I had no idea) and suggested other items he noticed that …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Should you hire S and J Plumbing & Sewer?
Best for
- Emergency and same-day calls
Hire if
- You need high-quality work that holds up over time
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own S and J Plumbing & Sewer?
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Nearby: Libertyville · Algonquin · Evanston