AquaPro Plumbing
Plumber · Mundelein, IL · Open 24 hours per Google listing
Our verdict
5.0★ on 158 reviews, BBB A+ unaccredited — 98% positive in 100 analyzed; fast_response=29, fair_pricing=8, professional=57; 45-minute basement flooding response confirmed; 1 Yelp review reports 4-week estimate ghosting.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #3 of 15 plumbers we've reviewed in Algonquin, IL · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
fast_response=29 in 100 reviews; arrived within 45 minutes for flooded basement; same-day estimate and work completion confirmed in multiple reviews
1 cited review
“Waking up to find my basement submerged was overwhelming, but their efficiency in extracting the water was incredible. They arrived swiftly, within about 45 minutes, and tackled the issue with impressive professionalism.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
fair_pricing=8 in 100 reviews; Vitali made an extra trip to verify water heater fit before purchase; found and fixed surprise broken copper pipe not in original scope without extra charge
2 cited reviews
“He also found a busted copper pipe going to my outside hose! That would've cost me $$$$ in the spring when I turned on the water. Wasn't part of the original plan, but he didn't make it seem like a big deal and fixed it for me. Great honest people.”
“AquaPro provided quality services on 6 tasks related to water heater, faucets, drains and leak repair. Vitali took an extra trip to make sure the tight space will fit the water heater that I selected. He carefully installed new items and fixed all plumbing problems that he observed.”
sump-pump-repair=10 and water-heater=12 in 100 reviews — two strongest service categories by mention count, both with predominantly positive sentiment
1 cited review
“He also found a busted copper pipe going to my outside hose! That would've cost me $$$$ in the spring when I turned on the water. Wasn't part of the original plan, but he didn't make it seem like a big deal and fixed it for me. Great honest people.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
1 Yelp review reports 4-week silence after promising an estimate within 'a few days' — delayed the reviewer's entire project
“They left me hanging for 4 weeks with no communication even though they had promised to provide an estimate within a few days. I could have been talking to other plumbers but I thought I would be working with Allison Plumbing. Now my project is delayed.”
Keep it in proportion: these concerns are cited in 1 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I was impressed with Joe when he came out to look at my project. Unfortunately, they left me hanging for 4 weeks with no communication even though they had promised to provide an estimate within a few days. I could have been talking to other plumbers but I thought I would be working with Allison Plumbing. Now my project is delayed and I am frustrated by the disconnect between my experience and the other Yelp reviews.”
Positive
“I had a water heater issue, ejector pump valve change and needed to install new shower/tub piping. Joe and Neil were prompt and finished the job very professionally. Joe is very reasonably priced and he finished the job quickly. I would recommend him to anyone. Very polite and informative. He also found a busted copper pipe going to my outside hose! That would've cost me $$$$ in the spring when I turned on the …”
“I called several plumbers, Alex was the only one who -could show up same day -had very reasonable service fee to come out -was transparent about ballpark costs for fixing various issues He showed up and was honest that the problem was small even though he could have lied to charge hundreds of dollars and I wouldn’t have known. The other places I scoped out had enormous service fees, and either refused to provide …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Dec 2016.
Across platforms
Should you hire AquaPro Plumbing?
Best for
- Emergency and same-day calls
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need warranty-grade work on a complex or high-stakes install
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own AquaPro Plumbing?
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Nearby: Libertyville · Algonquin