Right Away Plumbing and HVAC
Plumber · Mount Prospect, IL · Open 24 hours per Google listing
Our verdict
Fast emergency responder with consistently high marks across the board—Tony's your 2am call, and pricing won't shock you awake.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 84 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Exceptional emergency responsiveness: 6 reviews explicitly mention fast arrival, same-day service, or holiday availability, with one customer getting service within 1 hour 45 minutes on a Monday holiday
Cited in 6 of the 84 reviews we analyzed.
Communication and explanation: 9 reviews highlight clear explanations of issues, options, or before/after transparency—customers consistently felt informed and confident
Cited in 8 of the 84 reviews we analyzed.
Reputation for reliability across multiple service types: Reviews document successful repairs on toilets, water heaters, garbage disposals, furnaces, AC, and drain work with zero complaints about repeat issues
Cited in 4 of the 84 reviews we analyzed.
Fair pricing perception: 3 reviews explicitly mention reasonable or unbeatable pricing; no complaints about overcharging appear in the dataset
Cited in 3 of the 84 reviews we analyzed.
What reviewers report — the concerns
We looked for patterns of complaints in the 84reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Critical
“Paid for nothing. “I can’t help you.” I have a plumber here now doing the work that couldn’t be done.”
“I had high hopes for this company at first and they let me down on several occasions. I had an issue earlier this summer that resulted in me being out of AC for nearly 5 weeks. I originally called AA services which failed to properly diagnose the issue and then proceed to charge ridiculous fees to ‘fix’ the issue. I called Right Away and they immediately told me they would do it for a very reasonable fee. I was …”
Positive
“Storytime!!...recently my wedding ring accidentally fell down the drain in my bathroom sink, I know!!, instant panic attack!!...I didn't know what to do and started searching on-line for plumbing companies open on the holiday Monday!!...low and behold Right Away Plumbing came up and showed it was open, Yaaaay!!...thankful to Wendy who was very empathetic to the sensitive situation and dispatched someone right away, …”
“Wow!! So professional and knowledgeable! He helped repair our toilets and reviewed all our plumbing needs thoughtfully! Will definitely ask for him again!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Should you hire Right Away Plumbing and HVAC?
Best for
- Emergency and burst pipe repair
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need warranty-grade work on a complex or high-stakes install
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own Right Away Plumbing and HVAC?
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Find plumbers near you
Right Away Plumbing and HVACisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Evanston · Libertyville