Flow Right Plumbing
BBB A+ accredited with 4.8 across 685 Google reviews; reviewers cite ETA texts/calls, on-time arrivals, and water heater explanations. One 1-star user got a 1-5pm window then was turned away at 4pm for a busted pipe, and a 2-star sewer-odor visit felt like only basic checks.
Why we're cautious
- Scope-of-coverage surprise at the door: technician arrived inside the booked window but declined to work on the busted pipe, leaving the customer without service (1 of 80 reviews)
- One customer was given a 1-5pm window, the tech arrived at 4pm, then was told the busted pipe was not covered — no service rendered (1 of 80 reviews)
- A recurring sewer-odor diagnostic visit was described as basic checks only, with details and reasoning pulled out of the tech rather than volunteered (1 of 80 reviews)
To be fair
- Techs (Brandon, Emilio, Branson, Frank) text/call with an ETA before arriving and clean up after the job (cited in 4 of 80 reviews)
- Branson A walked one homeowner through the water heater diagnosis step by step and the price came in lower than expected (cited in 1 of 80 reviews)
- Responded late evening and on a weekend for one Carpentersville-area customer who called it the best plumbing company they have used (cited in 1 of 80 reviews)
“Outstanding service!”
“No service was told they did not cover, what I thought they covered. Was given a four hour window 1-5 came at 4pp and was told they did not cover the busted pipe”
We read 80 of 685 reviews · newest from May 2026 · BBB A+ accredited