Reichelt Plumbing
Plumber · Hammond, IN
Our verdict
4.6★ across 405 reviews — fast_response=16, same-day confirmed 10 times; but expensive=6 and surprise_fees=1 indicate pricing is a recurring friction point, and 13 of 100 analyzed are 1-star.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #8 of 15 plumbers we've reviewed in Hammond, IN · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Same-day dispatch confirmed 10 times in 100 analyzed reviews — Mario went beyond by troubleshooting a sump valve issue over the phone on a Sunday to save the customer a service call.
1 cited review
“I had to call Reichelt plumbing on a Sunday for an issue with my sump pump valve. Mario was kind enough to look at pictures of the problem and walk me through how to fix it over the phone. I am so grateful to have avoided what probably would have been a huge fee for a Sunday!”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
Ricky replaced a scratched toilet seat unprompted mid-job — workmanship=11 includes details-beyond-scope moments cited across multiple reviews.
1 cited review
“I had an excellent experience with Ricky from Reichelt Plumbing. His professionalism, communication, and attention to detail were truly exceptional. He kept me informed every step of the way and made sure everything was done perfectly before he left.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Surprise fee pattern: reviewer called for faucet estimate, told fee waived if job completed — tech arrived, quoted a number, then charged more per a Yelp complaint. surprise_fees theme=1 in signal data.
Cited in 1 of the 100 reviews we analyzed.
Red flag
2-star Yelp review: ejector pump replacement left trail of filth through the house and trip level set incorrectly — baseline workmanship failures on a routine job.
Cited in 1 of the 100 reviews we analyzed.
Pricing draws repeated complaints — expensive=6 out of 100 reviews; one Yelp reviewer describes $200+ fee for finding "nothing wrong" on tankless heater, twice.
“I wish I could rate them Zero Stars. I called them to service the tankless heater in my new house. They checked it and said they could find "nothing wrong" - to the tune of $200+. Fast forward a few weeks, now we are in the house and experiencing the same issue. We call them back and again, "nothing wrong" - again to the tune of $200+.”
Cited in 3 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I wish I could rate them Zero Stars. I called them to service the tankless heater in my new house. I selected them since their website says they service and install them. They checked it and said they could find "nothing wrong" - to the tune of $200+. The house had been unoccupied for several months so that may have been an issue. Fast forward a few weeks, now we are in the house and experiencing the same …”
“Overpriced plumbing service that will charge you a fee just to get an estimate. Go with tiger Plumbing or one of the other local plumbing companies that offer free estimates and overall reasonable prices.”
“I've had two opportunities to use them (outside of the back flow pressure ripoff that Schererville requires) and the first one was a very good experience - the plumber did what we had asked (rodded out a slow draining pipe). The second opportunity made me decide to check out other companies if I need future plumbing work. We needed an ejector pump replaced. The plumber just did not want to be there - or maybe do …”
Positive
“This company provided excellent service. Mario was on time, efficient, polite, answered/explained all my questions, cleanup after job was complete was great. I would recommend him to all.”
“Excellent service from Reichelt. Th plumber thoroughly explained everything and was very thorough. They came out the same day and we couldn't be happier!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Google 4.6★ vs Yelp reviews showing multiple 1-2 star pricing and workmanship complaints — Yelp sourced reviews trend more negative than Google average suggests.
Should you hire Reichelt Plumbing?
Hire if
- You need fast same-day or after-hours response
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Reichelt Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.