J. Blanton Plumbing, Sewer & Drain
Plumber · Orland Park, IL · Open 24 hours per Google listing
Our verdict
4.9 Google / 1-star Yelp split: 51 five-stars vs 39 one-stars out of 100 analyzed; fast_response=10 but slow_response=9, and expensive=8 with surprise_fees=2 complaints.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Same-day arrivals cited in 15 service-mention instances; tech arrived on time and finished within estimated window per 5-star reviews.
1 cited review
“Ryan arrived on time and finished at the time he estimated. He was polite and considerate and made sure I understood how to operate the water heater.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Sewer and drain work praised in 17 service mentions; Kyle cleaned sewer line to 5-star satisfaction.
Cited in 1 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Customer service rep Kyle R accused of charging for 3 hours when plumber was on-site ~25 minutes; customer called it criminal overcharging ($2,400).
“Kyle R is the worst customer service agent they possibly have. He was rude and had no idea what he was talking about. I had service for about 25 minutes and he claims the plumbers were here for three hours. Then he said they charge for three hours.”
Red flag
Water heater install went catastrophically wrong for one military family — extensive follow-on damage alleged; review_id vBBSdMJFzx8Nu8ebEN7A details the full account.
Cited in 1 of the 100 reviews we analyzed.
Red flag
Surprise_fees theme hit 2 times; one customer never received a written receipt after $1,500 charge.
“Over-priced, dishonest, and unresponsive. Worst experience I have ever had with a company. TLDR: J. Blanton charged $2200 for 1 hour of work (by 1 plumber) to unclog and change the PVC piping under our kitchen sink.”
Cited in 2 of the 100 reviews we analyzed.
Pricing opacity is a recurring complaint: $2,200 for 1 hour of work, $400 for a single valve, $1,500 for a toilet pull — no upfront itemization in multiple Yelp 1-star accounts.
“Over-priced, dishonest, and unresponsive. Worst experience I have ever had with a company. TLDR: J. Blanton charged $2200 for 1 hour of work (by 1 plumber) to unclog and change the PVC piping under our kitchen sink.”
Cited in 4 of the 100 reviews we analyzed.
Appointment reliability flagged: 2 consecutive cancellations (all-day waits on Saturday and Monday) reported by 1-star Yelp reviewer.
“After they cancelled 2 appointments in a row with me (I stayed home all day on a Saturday and then all morning and afternoon on a Monday waiting for the tech) I was pretty fed up and am going a different route.”
Keep it in proportion: these concerns are cited in 7 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Absolutely horrible experience. They convinced us to sign up for an annual membership which supposedly includes 24/7 coverage. As part of it they suggested an annual check-up (we did not have any issues with plumbing). The guy who came in was completely incompetent and broke our water heater which started leaking after his departure. We called that night for an emergency appointment as we were worried that the …”
“Do not - I repeat - do not use J. Blanton Plumbing. From extremely overpriced services, to fear mongering sales tactics, I would not recommend J. Blanton to anyone. My husband and I bought our house and wanted a trusted reliable plumbing service - I had previously used J. Blanton when I lived in a high rise years ago for small jobs and I liked the plumbers so suggested we give them a call. We were convinced to …”
“Avoid J. Blanton Plumbing, Sewer & Drain at all costs. My experience with J. Blanton Plumbing, Sewer & Drain has been a masterclass in incompetence and dishonesty. Their front-of-house staff are either outright liars or utterly unqualified to manage customer issues. For nearly 4 weeks, I tried to reach Kyle Dooley, the head manager, and instead endured an endless cycle of fake "escalations" that went nowhere. J. …”
Positive
“Josh was a great technician today and was very helpful in explaining to us the options we have with fixing our 55 year old home/plumbing system!”
“Ty was great. He explained everything to me and was very knowledgeable. Efficient and timely work too.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: May 2026.
Across platforms
Google 4.9 (29 reviews) vs Yelp heavily negative — 39 of 100 analyzed reviews are 1-star, mostly from Yelp; significant trust gap between platforms.
Should you hire J. Blanton Plumbing, Sewer & Drain?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own J. Blanton Plumbing, Sewer & Drain?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
J. Blanton Plumbing, Sewer & Drainisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Orland Park · Homer Glen · Monee · Elwood