Calumet City Plumbing
Plumber · East Chicago, IN
Our verdict
Calumet City Plumbing splits sharply: 32 five-star reviews praising sewer/water-line diagnostics vs. 28 one-star reviews flagging rude staff and billing disputes — reviewConsistency=0.092 is one of the lowest possible.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 68 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Sewer and water-line diagnostics praised for speed and accuracy where competitors failed — identified two pipe breaks and exact locations within an hour.
1 cited review
“Calumet City came out, identified two breaks and their exact locations within an hour. Other companies did not seem to know how to solve the issue without massive unnecessary work.”
Cited in 2 of the 68 reviews we analyzed — 1 cited review not excerpted here.
Sunday same-day service with honest troubleshooting saved customer cost of a new water heater by finding loose ignition connection instead.
1 cited review
“Saved me huge $$$ once again today -- on a Sunday! Water heater pilot wouldn't light & we thought we needed a new one. Before installing, the tech, Dave, did some troubleshooting on the ignition system and found a loose connection.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Apparent residential customer policy confusion: 1-star review states rep told customer they no longer serve residential; 30-year residential customer turned away without explanation.
Cited in 2 of the 68 reviews we analyzed.
Red flag
Pricing inconsistency flagged across 3 reviews (themeCounts.expensive=3) with one documented quote change of $695 mid-job and refusal to itemize.
“he quoted me 5800 then 6495 then said he never said that... I had to reach out to the owner Moe, nice guy and very understanding he returned 800 of my money back.”
Cited in 2 of the 68 reviews we analyzed.
Receptionist ("Chris") cited in 3 reviews for rude dismissal, unreturned callbacks, and hanging up mid-call (themeCounts.unprofessional=6).
“This review is for Calumet City Plumbers Service Department employee Chris. Chris is highly unprofessional responding to clients concerns with an indifferent and nasty disposition when addressing scheduling.”
Cited in 3 of the 68 reviews we analyzed.
Billing dispute: foreman Jeremey quoted $5,800, revised to $6,495, then denied the original quote — owner refunded $800 after owner escalation.
“he quoted me 5800 then 6495 then said he never said that... I had to reach out to the owner Moe, nice guy and very understanding he returned 800 of my money back.”
Keep it in proportion: these concerns are cited in 6 of the 68 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Let me just say, Jake and the other guys were great no complaints, but Jeremey is terrible, he is a liar. he didn't do a follow-up I had to reach out to him. he quoted me 5800 then 6495 then said he never said that, he said more other stuff but don't care to comment on it. so, I didn't need all the work done that was on the proposal, he refuse to give me some money back, So I had to reach out to the owner Moe, nice …”
“This company did a sloppy job replacing a water meter. Mr. Traynor has a bad attitude. Not friendly at all. He did not relight the pilot for the hot water heater. Now my tenants do not have hot water. The lines need to be bleed for sediment and now there’s low water pressure. Very sloppy and unprofessional company. Don’t waste your time. Call someone else!”
“Before I start my review I just want to state that I have used this company several times in the past. They do amazing work! Based on this I called recently to get work done at a different residence. I originally called on 10/28/22 at 11:30am to receive an estimate on work that I need done at my current residence. I left a voicemail for Chris. Well today is 10/31/22 at 2:54pm. I called again since I never …”
Positive
“Have a serious sewer or water line issue? These are the guys. They are the best! They were not daunted by an issue of long standing regarding a broken sewer pipe that was causing issues well beyond unpleasant. Other companies did not seem to know how to solve the issue without massive unnecessary work. They couldn’t even find where the breaks in the pipe were. All they did was tell us how long the run is, like I …”
“I had an opportunity to see this team in action today. They were working on a busted main line in an apartment complex. The three man team was working diligently to restore the water to the building in the bitter cold. They were all friendly and professionally going about their business. Each shook my hand and introduced themselves. Pretty impressive group.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Jan 2026.
Across platforms
Google 3.7★ (75 reviews) with Yelp reviews showing 1-star complaints about staff conduct — mixed-platform signal consistent with split rating distribution.
Should you hire Calumet City Plumbing?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Calumet City Plumbing?
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Find plumbers near you
Calumet City Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Hammond · Orland Park · Monee · Portage