TLC Plumbing Inc
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Based on review analysis
2 concerns
1 of 5 reviews indicates knowledge gap with septic/drainage systems—critical for older homes, suggesting inconsistent technician training, Significant score variance (35 points) driven by one 1 star review contrasting with four 5 star reviews—quality heavily dependent on technician assigned
Trust Score: 0/100 · Based on 91 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 91 Reviews Tell Us
Emergency Response
Emergency and burst pipe repair
What To Watch Out For
High pricing for service calls: $160 charged for a 21-minute visit (9:05am-9:26am) billed as 1 hour with no senior discount
Staff lack expertise in specialized systems: plumber sent to older home with septic had to call for guidance on drainage systems
1 of 5 reviews indicates knowledge gap with septic/drainage systems—critical for older homes, suggesting inconsistent technician training
Significant score variance (35 points) driven by one 1 star review contrasting with four 5 star reviews—quality heavily dependent on technician assigned
Quality & Professionalism
4 of 5 reviews praise Jose specifically for thorough, professional work and cleanliness
Friendly, professional office staff and on-site crew communication noted in emergency call experience
Communication
Exceptional emergency responsiveness: called at 4pm and on-site by 5pm, completed by 6:30pm
Friendly, professional office staff and on-site crew communication noted in emergency call experience
High pricing for service calls: $160 charged for a 21-minute visit (9:05am-9:26am) billed as 1 hour with no senior discount
Staff lack expertise in specialized systems: plumber sent to older home with septic had to call for guidance on drainage systems
Pricing
High pricing for service calls: $160 charged for a 21-minute visit (9:05am-9:26am) billed as 1 hour with no senior discount
Customer reviews
Reviews from Google, Yelp & more
Jose did an amazing job fixing our apartments plumbing! It was a life saver, and he left the place cleaner than when he got here! Highly recommend!!
Jose did a terrific job fully plumbing and cleaning. Job took over four hours but he was very thorough. Toilets were unclogged and flooding stopped
Everything we have ever had done plumbing wise we have used TLC. Jose was a great help and gave us great advice. Highly recommended!
If u have an older home w septic services DO NOT call them. The plumber they sent did not know about drainage systems. He called some one to ask questions. Arrived at 9:05, left at 9:26. Charged $160 for 1 hour service call. No Sr. Discount. Definietly not TLC care.
Called them at 4 p.m. for an emergency. They were at my house by 5, done by 6:30. Prices were fair for what we had done and overtime. Woman at the front office was so friendly and informative, guys who came were professional and helpful. Great local business!
Business details
Service area
Based in Highland. Serves 13 nearby cities within 20 miles:
TLC Plumbing Inc