Southtown Plumbing & Sewer Inc
Plumber · Orland Park, IL
Our verdict
53 of 60 analyzed reviews are 5-star; sewer, sump pump, and same-day response are strongest categories, with fast_response=10 and fair_pricing=5; 3 negative reviews flag rude phone staff and unprofessional behavior.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 60 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Same-day dispatch confirmed across multiple reviews including holiday weekend; sump pump (6 mentions) and sewer (10 mentions) jobs completed without hidden charges.
1 cited review
“Called Southtown on a Friday evening and they were at my house Saturday morning. Within an hour, they were able to diagnose the issue I was having, and I'm going to be scheduling them to do the work. Super friendly, super efficient, and honest.”
Cited in 3 of the 60 reviews we analyzed — 2 cited reviews not excerpted here.
Diagnosis beats competitor quotes: Dino identified and fixed a toilet leak for far less than a prior plumber's $2,000 estimate.
1 cited review
“Called South Town for another opinion Dino saw the problem right away and fixed it. And the price wasn't even close to what the 2nd plumber wanted.”
Sewer emergencies handled urgently; arrived next morning on sewage-backup call after two prior plumbers could not resolve the issue.
1 cited review
“Can't say enough great things about the dedication and work that Southtown Plumbing did for us. We were on our 3rd plumber; which after working with Tom and Mike seemed like a normal job, and Southtown came to the rescue.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1 reviewer reports extremely rude behavior on the phone; with only 60 reviews analyzed, 2 unprofessional citations and 1 explicit rudeness complaint meet the <25-review threshold for flagging.
“Usually I do not write reviews. I am surprised with all the positive reviews. They were extremely rude on the phone. I can understand refusing the job; but acting like a jerk is not acceptable.”
Phone staff reportedly rude in at least 1 review; unprofessional theme cited twice in 60 analyzed reviews.
“Usually I do not write reviews. I am surprised with all the positive reviews. They were extremely rude on the phone. I can understand refusing the job; but acting like a jerk is not acceptable.”
Keep it in proportion: these concerns are cited in 1 of the 60 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I wouldn't even give one star but had no choice to write a review. I wish I could write this under better circumstances. They did plumbing work in my basement and installed a new faucet in the kitchen. Afterwards the water was turned on and noticed there was no hot water. Upon inquiry the plumber went back into the basement where the hot water heater is and said, "Your hot water heater is cashed." I thought, "That's …”
Positive
“Dino did a great job and was able to help fix several plumbing problems. I would recommend this place to help with all your plumbing needs. Everything my parents needed fied he fixed.”
“We've been customers for several years now, and our issues, big and small, have always been addressed professionally and quickly by Southtown. There contact staff are top shelf too!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Oct 2025.
Across platforms
Should you hire Southtown Plumbing & Sewer Inc?
Hire if
- You need transparent, predictable pricing with no surprise fees
- You need high-quality work that holds up over time
Think twice if
- You need detailed walkthroughs and written estimates before work starts
- You need guaranteed sub-hour response for true emergencies
Advice derived from the review analysis above — how we decide.
Own Southtown Plumbing & Sewer Inc?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Southtown Plumbing & Sewer Incisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Orland Park · Homer Glen · Monee · Hammond