Roto-Rooter Plumbing, Drain, and Water Cleanup
Plumber · Kankakee, IL · Open 24 hours per Google listing
Our verdict
Fast emergency response with strong technician quality, but quality control gaps on complex jobs—one installer left a door non-functional after toilet replacement.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #1 of 9 plumbers we've reviewed in Kankakee, IL · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Rapid emergency response: 3 of 5 reviews specifically mention quick identification of problems and same-day service availability.
1 cited review
“He identified the problem quickly and got our drain working pretty quick.”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Punctual arrival and completion: Multiple reviews confirm technicians arrived exactly when promised and completed work promptly.
1 cited review
“They were there exactly when they said they would be and completed promptly.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Named technicians (Jonathan, Matthew, Mike) consistently praised for professionalism, politeness, and clear communication of repair steps.
2 cited reviews
“He identified the problem quickly and got our drain working pretty quick.”
“They were there exactly when they said they would be and completed promptly.”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Fair pricing on straightforward jobs: 2 reviews note transparent quotes and willingness to absorb cost increases when work expands.
1 cited review
“They were there exactly when they said they would be and completed promptly.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Installation work quality concerns: 1 of 5 reviews documents a failed toilet installation with visible measurement/fitting errors and post-job charging disputes—significant for emergency plumbing that may include fixture replacement.
“Plumber immediately tried to quote extra without assessing situation first.”
Quality control failure on complex installations: One technician left a toilet installation with a gap large enough to prevent door closure, then attempted to charge extra rather than assess the problem first.
“Plumber immediately tried to quote extra without assessing situation first.”
Inconsistent assessment practices: One technician quoted extra work without measuring or verifying actual dimensions, contradicting the company's stated approach of evaluating before quoting.
“Plumber immediately tried to quote extra without assessing situation first.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I was almost satisfied with the service, but there were significant issues that need attention. The technician did not check whether I couldn’t shut my bathroom door. I was instructed to call should there be installation issues it will be covered but if its a toilet issues then it wont as i self bought it. This plumber without listening to the issues wanted to charge extra rather than assess the situation first. A …”
Positive
“Our technician Matthew was great. He identified the problem quickly and got our drain working pretty quick. He was also personable and kind, while working at a late hour. Would recommend 10 out of 10.”
“I was able to get same day service for our clogged kitchen drain. Communication was great and I knew when to expect the technician. Jonathan was professional and despite a simple job ending up being more involved, the pricing was still fair and I’m happy with the results. I would definitely recommend.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 668 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
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Nearby: Kankakee · Chebanse · Wilmington · Monee